AutoZone Auto Parts

Reviews

• HS

  Heather Stevens

  Nov 1, 2025
  5.0
  Earned my $20 reward today for the next purchase
• AP

  A Perkins

  Oct 10, 2025
  1.0
  On October 8th, my wife visited AutoZone store #4928 on College Road in Wilmington, North Carolina. She went to have her car battery checked and potentially replaced after needing a jump start when her battery died — a routine service for AutoZone. However, during the installation, store associate Griffin accidentally installed the battery backwards, which caused the car’s main fuse to blow. After an hour and fifteen minutes, the store was unable to resolve the issue, as they did not have the necessary part in stock and would need to order it. In the meantime, they used a soldering gun so that my wife could at least drive the car home — about five minutes away — but were clear that she should not drive it again until the fuse was replaced. On October 9th, the store advised that the part would not arrive from the Honda dealership until October 10th, after lunch. Since the damaged car is the only vehicle our household owns, both my wife and I had to rely on Uber for transportation to and from work. After calculating the cost of multiple Uber trips, we eventually decided to rent a car to minimize expenses. As of 5:45 p.m. on October 10th, we were still sitting in the parking lot of the same AutoZone store. The part had still not arrived when we got there. After speaking with the store manager, Dawson (who was very courteous), and later the district manager, Tony, we were told that associate Diamond was supposed to return with the part, but neither of them could reach her. Considering the cost of Ubers, the rental car, and the time we both missed from work due to this situation, we asked if the store could at least cover the cost of the original battery (approximately $180). This wouldn’t make us whole — we’d still be out roughly $100 — but it seemed like a fair and simple resolution for everyone. We were surprised when District Manager Tony refused to even consider the request. I was also disappointed by the tone he used with my wife during the conversation. Only after my wife involved me directly did they offer a $25 gift card, which was not initially suggested. Frankly, the last thing I want right now is to do more business with AutoZone. We filed a claim with the store, but it didn’t come with a real claim number — only the store number (#4928) — which doesn’t inspire much confidence that it will be handled seriously. Two days after what should have been a routine battery replacement, we are still without a properly functioning car, out $180 for the battery, and an additional $300+ in unexpected out-of-pocket costs for transportation that we wouldn’t have incurred if we had gone anywhere else. This doesn’t even include lost wages for the time I spent dealing with this issue, and before we've taken the car to get checked out to see if anything else has been damaged.. But at least we have a cute $25 gift card to come back real soon. $25 doesn't cover even 1 of the Uber trips, or put a dent in the rental car. Very disappointing service and response, requiring US to reach out to their Corporate number to see if there's anything more that can be done. To their credit though, I will say all the associates at the actual store were very nice. Optimistic that this story has a satisfying conclusion. Update: Just before 6 p.m. on October 10th, associate Diamond (also very courteous) returned, and Dawson and his team replaced the main fuse. However, as we went to leave, my wife noticed that her car’s speakers no longer worked — something that had functioned perfectly before the October 8th visit. After another 30 minutes of troubleshooting in the parking lot, Dawson discovered that the amplifier fuse had also blown and replaced it. Again, I want to emphasize that I appreciate Dawson and the other associates’ professionalism and patience in resolving the issue. Mistakes happen — I hold no personal grudge — but customers should never be left footing hundreds of dollars in unexpected OOP costs when those mistakes occur under professional supervision.
• GD

  Gene Dawson

  Sep 17, 2025
  5.0
  Knowledgeable and friendly employees who always help find what you want.
• EN

  Erin Nickens

  Sep 7, 2025
  5.0
  David C helped me out today! Quick, friendly, and knowledgeable- thank you so much!!!
• TT

  Truzek

  Aug 30, 2025
  5.0
  Lando C is fantastic! I usually stop at whichever auto parts store I'm near but I will go out of my way in order to receive his help going further.

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