Randy Marion Ford of West Jefferson

4.5
675 reviews
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Business Details

409 East 2nd St, West Jefferson, NC
28694, United States
(336) 939-5060
http://www.randymarionfordofwestjefferson.com/

About

Ford Dealer
Randy Marion is proud to announce our newest location in West Jefferson, NC! We provide sales of New Ford vehicles, an extensive inventory of pre-owned vehicles, automotive parts and service sales, as well as auto body shop services.

Location

Randy Marion Ford of West Jefferson
409 East 2nd St, West Jefferson, NC
28694, United States

Hours

Reviews

4.5
675 reviews
5 stars
542
4 stars
54
3 stars
15
2 stars
9
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.

Service Delays

Several reviews mentioned long wait times for service appointments and repairs, leading to frustration among customers.

Pricing Concerns

Customers expressed dissatisfaction with high service costs and perceived discrepancies in pricing, particularly regarding oil changes and repairs.

Sales Experience

Positive feedback was given for the vehicle purchasing process, with many customers appreciating the non-pushy sales approach and helpfulness of the sales team.

Communication Issues

Multiple reviews indicated problems with communication, including lack of updates on service status and difficulty reaching staff.
  • TO
    Timm Oberhoff
    6 days ago
    1.0
    Not very happy rear camera they said it needed to be replaced then they put camera in and not the camera then it was a wire that cost $ 22.00 the bill was757 for 5 hours labor like what. I will not do business with these people ever again. Use my wallet to find a problem !
  • JN
    Jordan Nemeth
    Nov 14, 2025
    5.0
    I couldn’t have asked for a better experience buying our car. Brad helped us with everything and helped me find my perfect car!
  • EW
    Edith Waters
    Nov 12, 2025
    5.0
    Everyone at this dealership has always been polite & helpful. They take their to explaining what needs to be done to my vehicle. We prefer coming to this dealership for any work that needs to be done
  • FG
    FLIPPING FREDDIE GANG
    Nov 12, 2025
    3.0
    Im not trying down grade this place of business , i just brought my F150 in to have a prob looked at and after almost 2hrs of waiting they advised me they didnt fix the problem but they tried .
  • RR
    Rich
    Nov 3, 2025
    1.0
    Since you insist, I was just going to let it go. I left your place planning on not returning. I had an appointment which I kept but still had to wait two hours just for an oil change. When they finally finished I was shocked when they said I owed $85. When I was there in April your cashier informed me that I had over $200 in my Ford Pass account. Just last month I advised my daughter to buy a new Bronco from you, this was the thanks I got. And for Pete's sake spend a few dollars on your waiting room, it hasn't changed in 40 years.
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Frequently Asked Questions About Randy Marion Ford of West Jefferson

What types of vehicles can I purchase at Randy Marion Ford of West Jefferson?

You can purchase new Ford vehicles as well as a wide selection of pre-owned vehicles at Randy Marion Ford of West Jefferson.

What automotive services does Randy Marion Ford of West Jefferson provide?

The dealership offers automotive parts and service sales, along with auto body shop services.