Business Details
About
Auto Repair ShopBrake ShopTire ShopAuto Air Conditioning Service
When you need auto services and repairs for your vehicle, it’s great to find a reputable shop that works at fair prices close to where you live and/or work. If you’re near the downtown area, the Village District, or NCSU, Village Motor Works in Raleigh, North Carolina, is that establishment. We’ve been in business for over 15 years, building a solid reputation for exceptional mechanical work, community involvement, and customer care.
Location
Hours
Reviews
4.6
129 reviews
5 stars
113
4 stars
2
3 stars0
2 stars
4
1 star
10
What are people saying?
AI-generated from recent customer reviews
Timeliness
Many customers appreciated the quick turnaround time for services, often completed on the same day.
Customer Service
Feedback on customer service was mixed; while some praised the friendly and helpful staff, others reported negative experiences with specific employees.
Honesty
Several reviews highlighted the shop's honesty regarding necessary repairs, with many customers feeling they were not upsold on unnecessary services.
Communication
Customers appreciated the clear communication throughout the service process, including updates via text.
Pricing
While some found the prices fair and competitive, others felt that certain services were overpriced compared to competitors.
- PKPam KellyNov 11, 20255.0Mark was very helpful in assessing the condition of my vehicle and advising me of repair options. I highly recommend their services.
- MKMartha KnisleyNov 11, 20255.0Always great service and the Village Motor Works, glad they are located in my neighborhood.
- JRJoe RadinovicOct 7, 20255.0The shop did the repair in a timely and profession manner
- DBDoug BraySep 30, 20255.0I had been looking for a “non-dealership” group that I can trust similar to how I have trusted “The foreign Service” guys for my Mercedes for 15 years now. I rarely respond to a direct mail postcard ad but I did because they were a neighborhood close by shop on Boykin. A couple of weeks ago I had my son take his Volkswagen SUV in for a general service. Fair price. In-N-Out quick. I just took my daughter‘s Audi SUV and had the exact same experience. My decade old Audi AA is coming up for a major service and there is no question I will be taking it to them versus an Audi dealership. Solid guys and they did not “find problems” that needed to be conveniently fixed. The main thing I look for early on and a trustworthy mechanic. Give them a shot. They just earned my third one.
- JCJohn CozensAug 27, 20251.0Did my diagnostic for low tire pressure for no charge, but took ~four hours with an appointment and quoted $55 to patch a potential flat. Not great--but more importantly, Mark, who manned customer service for me, was offputting to deal with. He was curt, not welcoming or friendly, and pretty unhelpful--he ended calls abruptly, mumbled, and got frustrated at me explaining my desire for a tire diagnostic when I came in. Interactions with him were an uphill battle and like him interfacing with customers was an inconvenience instead of his job. He's a feature of many recent low star reviews--owner should check up on him. Between the reception, pricing, wait time and other similar reviews, decent treatment by these guys seems exclusive to personal friends or chance--I'd encourage you go anywhere else first.
Frequently Asked Questions About Village Motor Works
What types of automotive services does Village Motor Works provide?
Village Motor Works offers auto repair, brake services, tire services, auto air conditioning, wheel alignment, and tune-ups.
Where is Village Motor Works located?
Village Motor Works is located at 234 S Boylan Ave, Raleigh, NC 27603, USA.
What are the business hours for Village Motor Works?
Village Motor Works is open Monday through Friday from 7:30 AM to 5:30 PM and closed on Saturdays and Sundays.
How can I schedule a service appointment at Village Motor Works?
You can schedule a service appointment online at https://vmwraleigh.com/schedule/ or call +1 919-832-0899.
How long has Village Motor Works been in business?
Village Motor Works has been serving the Raleigh community for over 15 years, known for exceptional mechanical work and customer care.
Is Village Motor Works near any notable landmarks or neighborhoods?
Yes, it is near downtown Raleigh, the Village District, and North Carolina State University (NCSU).
What nearby automotive repair options are available around Village Motor Works?
Nearby is Midas, another automotive service provider, which could be an alternative choice for auto repairs or maintenance.
Are there any local markets or galleries near Village Motor Works that I can visit?
Yes, you can visit Rebus Works, which hosts a farmers market and art gallery, or The Saturday Market at Rebus Works on weekends for local arts and crafts.
Can I find nearby dining or entertainment options after my auto service?
Yes, nearby options include The Parlor at Heights House, a cocktail bar, and Independence Cafe, which serves American food and coffee.
How can I contact Village Motor Works by phone?
You can reach Village Motor Works at +1 919-832-0899 for any inquiries or to schedule services.