Business Details
About
Auto Repair Shop
Ernie Lee's Service Center in Raleigh, NC, is a full-service preventive maintenance and automotive repair center. We perform high-quality service you can trust at a fair price. We repair domestic and foreign vehicles no matter the type of vehicle: car, SUV, truck, or fleet vehicles. Family owned and operated, we use the latest diagnostic equipment to guarantee your vehicle is serviced correctly while maintaining your manufacturer's warranty.
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
890 reviews
5 stars
813
4 stars
35
3 stars8
2 stars9
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and accommodating staff.
Efficiency
Many reviews highlighted quick service and minimal wait times for repairs and maintenance.
Trustworthiness
Customers expressed confidence in the honesty and integrity of the services provided.
Pricing
While most found prices reasonable, some customers noted that quotes for certain services seemed higher than competitors.
Communication
Customers appreciated clear communication regarding repairs, costs, and service updates.
- RKRachel Davis (klix)Nov 12, 20255.0I found this mechanic to be honest and fair priced. They were very communicative and quick. As they were looking at the problem with my vehicle, they realized the problem was possibly covered by the car's warranty. They suggested that i contact the dealership. They could have lied to me and not have let me know that, so they have gained my trust. My boyfriend and I will definitely be back.
- SESarah ENov 10, 20255.0Quick quality service for a great price. The staff was very friendly and helpful as well! I love that they’re a family owned and operated business. I will definitely be coming back. The service only took an hour and my car is running better than when I took it to a dealership (where I sat for 3 hours and paid 2x the price). Support local businesses!❤️
- CMChris MckoyNov 7, 20251.0I took my truck to Ernie Lee’s Auto Shop for a leak around the bell housing, unsure if it was oil or coolant. After paying a $150 diagnostic fee, I was told the issue was bad coolant hoses, costing $1,365 to replace. Despite that repair, the truck continued leaking from the same area. When I brought it back, they found the actual issue — an oil pan leak, which cost another $1,251 and kept my vehicle for an extra day. What’s most concerning is that no oil change was done after replacing the oil pan, which raises serious questions about workmanship and thoroughness. For the premium prices charged, the service quality was subpar, and the initial diagnostic was clearly incomplete. I expected professional, accurate work for the cost, but that was not delivered. I cannot recommend Ernie Lee’s based on this experience.
- CCConnie CaronnaNov 5, 20255.0They are so friendly and helpful (even gave me a coupon discount and let me run home and get my coupon). I always feel like I can trust them to be fair and honest, something women seldom get these days when it comes to auto maintenance and repair.
- AHAndrew HalseyNov 4, 20255.0I was unsure which service center I wanted to take my newly acquired Silverado to. I landed on Ernie Lee’s for the convenience and other reviews. I was happy with all the work and care they showed me. They even looked over the whole truck for other potential issues that may need repairs now or soon. I am driving it with confidence now after the service and will return when needed.
Frequently Asked Questions About Ernie Lee's Service Center
What services does Ernie Lee's Service Center offer?
Ernie Lee's Service Center provides full-service preventive maintenance and automotive repairs for cars, SUVs, trucks, and fleet vehicles, using the latest diagnostic equipment while maintaining manufacturer warranties.
What are the operating hours of Ernie Lee's Service Center?
Ernie Lee's Service Center is open Monday through Friday from 8:00 AM to 6:00 PM and is closed on Saturdays and Sundays.
Can I schedule an appointment online at Ernie Lee's Service Center?
Yes, you can schedule an appointment online via their reservation page at https://ernieleesservicecenter.com/schedule/.
Is Ernie Lee's Service Center wheelchair accessible?
Yes, the service center has wheelchair accessible entrances, parking, and restrooms to accommodate all customers.
What payment methods are accepted at Ernie Lee's Service Center?
Ernie Lee's Service Center accepts debit cards and mobile NFC payments for your convenience.
Does Ernie Lee's Service Center perform oil changes and brake services?
Yes, the center offers oil change services and brake shop repairs among other automotive maintenance and repair services.
Where is Ernie Lee's Service Center located?
Ernie Lee's Service Center is located at 4009 Mitchell Mill Rd, Raleigh, NC 27616, USA.
What nearby gas stations can customers visit around Ernie Lee's Service Center?
Nearby gas stations include Wake Cross Roads Express and Sunoco, which can be convenient stops before or after your vehicle service.
Are there any nearby restaurants where customers can eat while their vehicle is serviced?
Yes, El Salsa’s Mexican Grill, El Salsas Mexican Restaurant, and San Juan Mexican Restaurant are nearby options where customers can enjoy a meal during service visits.
What child care options are available near Ernie Lee's Service Center for customers with kids?
Nearby day care and preschool options include Nana’s Fun House, The Loving Miracle Learning Academy, and Kids Educational Center VI, which may provide convenient care while you get your vehicle serviced.