Business Details
About
Chevrolet Dealer
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Accepts checksAvailable
Location
John Hiester Chevrolet of Lillington
105 West Cornelius Harnett Blvd, Lillington, NC
27546, United States
Hours
Reviews
4.7
3,122 reviews
5 stars
2,714
4 stars
176
3 stars
53
2 stars38
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individual salespeople like TJ, Sully, and Colby for their professionalism and dedication.
Sales Experience
Overall, customers reported a smooth and organized buying process, with many expressing satisfaction with the transparency and efficiency of the transaction.
Service Department Issues
Several reviews indicated dissatisfaction with the service department, citing poor communication, unresolved issues, and high costs for repairs after warranty expiration.
Ethical Concerns
A number of customers raised concerns about unethical practices, including issues with pricing and service quality, leading to a lack of trust in the dealership.
Mixed Repair Experiences
While some customers had positive experiences with repairs, others reported dissatisfaction with the quality of work and follow-up on service issues.
- KPKyla PotterDec 15, 20251.0I brought my vehicle to them in October stating I was afraid my car was overheating and that I could see smoke coming from my hood sporadically. But I was receiving no warning lights. They checked my vehicle and said it was perfectly fine and nothing was wrong with it. I even asked Diamond if they were sure because smoke is never not concerning and she assured me my car was perfectly fine. Although there was leakage on the engine bay that I also mentioned over the phone and to her. Fast forward to the end of November and my car is smoking again and I get the low oil pressure notification and I get my car towed to them explaining the situation and that I was frustrated they didn't catch a problem to begin with in October. Turns out there was a leak in the "turbo oil feed pipe". They quoted me 800 for that replacement and to replace a cam gasket which they didn't explain to me exactly what that was. I asked them about a discount because they didn't catch that leak in October. Tim told me 10%. I picked up my fixed vehicle and was trying to figure out why they didn't put a new oil change sticker on my windshield. I went back inside to ask Tim, only to be told they didn't replace the filter but I "should be good for a few thousand miles". Why would a reputable dealership fill an empty engine with new oil when there was a leak but not replace the filter when they could see that I was due for one anyway? I didn't have time to question it because I was going out of town. I will be back in to the dealership soon to see if they will make things right. Because that is unacceptable.
- LOLuis OrnelasDec 13, 20255.0Julia in Service by so far the best person to ask for! Always has helped me and made sure that everything is right with my vehicle. The best place to get your Vehicle serviced! Friendly and fast! They definitely care! Thankyou!❤️🙌🙏
- SRSierra RodriguezDec 5, 20255.0I have a great experience from a specific person, Joseph Autry. He was my salesman from John Heister in Sanford and even after moving he was still very helpful and didnt hesistate to take time to help you in every way possible. His character, and his belief in keeping you updated on everything he is doing transaction wise is the best. If you need a good sales experience and someone that understands your goal as to making the sale to your needs, he's your man.
- ECElijah CorneliusNov 30, 20255.0We bought two vehicles here and would buy another if we had the money. Sales is great, awesome experience with TJ. Great customer service from Ms.Diamond in parts and service. All around great dealership experiences.
- JJJennaNov 29, 20255.0Made the buying process quick and easy. The finance guys were willing to work with us and we walked out very happy
Frequently Asked Questions About John Hiester Chevrolet of Lillington
What are the operating hours for John Hiester Chevrolet of Lillington?
The dealership is open Monday through Friday from 9:00 AM to 7:00 PM, and on Saturdays from 9:00 AM to 5:00 PM. It is closed on Sundays.
Where is John Hiester Chevrolet of Lillington located?
It is located at 105 West Cornelius Harnett Blvd, Lillington, NC 27546, United States.
Does John Hiester Chevrolet of Lillington offer vehicle service and repairs?
Yes, the dealership provides service and repair options for vehicles.
Can customers get their oil changed at John Hiester Chevrolet of Lillington?
Yes, oil change services are offered at the dealership.
Is John Hiester Chevrolet of Lillington wheelchair accessible?
Yes, the dealership has both wheelchair accessible seating and restrooms.
Does John Hiester Chevrolet of Lillington provide car rental services?
Yes, car rental services are available at the dealership.
What payment methods are accepted at John Hiester Chevrolet of Lillington?
The dealership accepts payments via checks, debit cards, and mobile NFC methods.
Is John Hiester Chevrolet of Lillington delivering vehicles to customers?
Yes, the dealership offers delivery services.
What nearby restaurants can I visit before or after visiting John Hiester Chevrolet of Lillington?
Nearby dining options include Chopsticks Japanese Restaurant, Papa's Subs & Pizza, KFC, McDonald's, Taco Bell, and Rainbow Garden Chinese Restaurant, offering a variety of cuisines for your convenience.
Are there any nearby automotive service providers near John Hiester Chevrolet of Lillington?
Yes, nearby automotive service providers include Super Tire, Lillington Small Engine Repair & Sales, and Advance Auto Parts for your vehicle maintenance and parts needs.
How can nearby places like Lillington Middle School or Harnett Health Lillington Rehabilitation be helpful for customers?
Customers visiting from Lillington Middle School or Harnett Health Lillington Rehabilitation can conveniently access the dealership for vehicle purchases or services, making it easier for the community to get quality automotive care.