Toyota of Gastonia

Reviews

• BB

  Brannon Biddy

  5 days ago
  3.0
  Their service department seems very uncoordinated. Dropped off my car to get 4 new tires in the morning and got a call around lunch saying the tires were never delivered and would need to bring the car back another day. After asking how they would make it right, they did agree to give me slightly more expensive tires that they could have on that day but much later in the day.
• SK

  Srikanth Komirishetty

  Nov 12, 2025
  4.0
  Great staff - The staff at Toyota of Gastonia are truly great. A special thank you to Eddie Odum in Services—he is thorough, communicative, and always professional. I also want to thank the Service Director (sorry I didn’t catch his name). Even though my interaction with him was brief, he made me feel genuinely cared for as a customer. I did have to remove one star for two reasons: 1. Loaner Policy They don’t provide a loaner vehicle unless your service takes more than 8 hours, which feels unreasonable - especially after purchasing a high-end Toyota van. I was told this is Toyota’s policy, not the dealership’s, but it still affects the customer experience. I arrived right after the service center opened and was the first of two cars, yet I still left around 12:40 PM close to a 5-hour wait. A courtesy vehicle would have made a big difference. They do have onsite rentals, which is convenient, but customers generally expect loaners for anything over a couple of hours. 2. No Car Wash It would be great if the dealership offered a complimentary wash with service. Many dealerships include this, and it adds a nice finishing touch. On the positive side, the waiting area is clean and comfortable, with vending machines and a nice coffee machine, which is definitely a plus. Decent wifi, if you want to work from there. Overall, still a good experience - with excellent staff. I hope Toyota considers updating its loaner policy to match the level of service customers expect today.
• MB

  Mike Black

  Nov 6, 2025
  1.0
  Received a notice for a recall on my truck. Called to schedule the repair and was told it would take at least three hours to repair. I asked for a loaner car and was told no, I proceeded to tell them I can’t sit there for over 3 hours waiting and they told me to call an Uber. So they want me to pay for an Uber even though they need to fix something that happened on Toyotas end. This is why I purchased my truck at Town and Country Toyota in Charlotte. Toyota of Gastonia is impossible to deal with. I tried to purchase it at Toyota of Gastonia and was told I was wasting their time because I wanted a certain color and not the white one they kept trying to sell me.
• CO

  Casey Offerman

  Nov 5, 2025
  1.0
  I was advised by numerous coworkers not to come here and quickly found out why. In my experience they broke my caliper changing my brakes and proceeded to charge me for it and keep my vehicle for an extra day because they didn’t have the part. The caliper wasn’t broken when I dropped it off nor was it noted on the intake inspection results. The second day they had my vehicle nobody contacted me with any updates. I texted numerous times and called and left 2 separate messages for the manager Scott all of which went unanswered (screen shots of texts provided). I have been going to Toyota of Rock Hill since purchasing my truck and have had 0 issues. I will never to back to the Gastonia location. The lack of accountability and communication are unacceptable as well as charging a customer for damage that occurred while your technician was working on the vehicle.
• PG

  Paul St Germain

  Nov 2, 2025
  5.0
  I had a great experience in buying my Grand Highlander Hybrid, from the attention to communication before arriving on the lot, to the conversations leading up to coming in, provided a fair price on my trade in. The salesperson I worked with (Adolfo) was very professional, easy to talk to, work with and his knowledge on the process was flawless. The F&I manager (Kelly) was all business and organized…something else I liked was the dealership gave a memory card with the documentation which was another example of how well run this dealership is. Don’t have any pictures to share, but plan on adding some upon my return to have a trailer hitch installed. 5 stars, easily! Good job team. Update: brought my new vehicle in for the tow package to be installed, however, the service department didn’t have me in the system and had no idea about being scheduled to have my tow package installed, while waiting to work things out, the porter crashed my new car. (Really bad) so much it wasn’t drivable. The dealership stepped up, got me into a new replacement rental while they searched for a brand new replacement. They found a replacement and are doing what they have to to make me happy and satisfied…I understand, accidents happen, in the meantime, lots of trouble on my part transferring my XM radio, NC Quick Pass an auto insurance twice! Many duplicate conversations and explanation required to change to the new (2nd) vehicle…I’m hoping upon taking possession of the new vehicle they will do something for me for my troubles.