Business Details
About
Mazda DealerCar DealerUsed Car Dealer
At Mazda of Gastonia, we’re here to help you get into the Mazda you’ve always wanted. Explore our wide selection of cars, trucks, and SUVs, including the Mazda3, Mazda6, and Miata. Our team is ready to guide you through every step so you can drive home with confidence.
Location
Hours
Reviews
4.6
714 reviews
5 stars
597
4 stars
50
3 stars
18
2 stars8
1 star
41
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the sales team for being friendly, knowledgeable, and non-pushy, making the car-buying process smooth and enjoyable.
Customer Service
Many reviews highlighted excellent customer service, particularly from staff members like Freddy, Daisy, and Stoney, who were noted for their professionalism and attentiveness.
Service Department
While some customers had positive experiences with the service department, there were also complaints about oversights and lack of follow-through on repairs and service issues.
Transparency
Several customers appreciated the dealership's transparency in pricing and the absence of hidden fees, contributing to a trustworthy reputation.
Mixed Experiences
Some reviews indicated frustrations with specific incidents, such as communication issues and service errors, suggesting a need for improvement in consistency.
- KMKeesha McRae6 days ago5.0Took my car in for a sensor malfunction and they had a courtesy loaner. Thank you because my car is essential for work.
- MMMyriDec 30, 20255.0I always take my car to get it service done there and the staff in that area is awesome. So helpful and respectful.
- VMVanessa & Pedro MendezDec 16, 20255.0Our experience at Mazda Gastonia was great, fast and easy. Freddy and Jackson who were the gentleman that helped us with purchasing our new car did an awesome job.
- AFApril B Finley-MarmerDec 7, 20255.0We just purchased two CX5 vehicles. We also inquired of Mazda of South Charlotte and independence Mazda. Our salesman at Mazda of Gastonia was Austin. He was phenomenal. He was able to beat the deal we had in South Charlotte and independence. He was very attentive and kept me informed via text messages. He delivered everything he promised. The transaction was smooth and painless. My car was delivered to my door, gassed up and detailed. We did have to go into the dealership to pick up my husband and sign some paperwork which took a few hours. But compared to every other dealership experience I’ve had, this was not bad at all. I definitely recommend you contact Austin at Mazda of Gastonia.
- BCBrian CopeNov 20, 20255.0My car-buying experience at Mazda of Gastonia was excellent. From my initial reach out, the process was straightforward, transparent, and pleasant, with no pressure or unnecessary tactics. Austin in Sales and Chris, the Finance Manager, ensured the process was stress-free. They were responsive, honest, and attentive to my needs. Most details, including pricing, trade-in, and financing, were handled remotely before my visit. When I arrived to pick up my new Mazda CX-90, the final price matched our agreement with no unexpected fees or last-minute changes. The entire process was completed in under an hour, with paperwork finalized and keys in hand. If you are considering a Mazda or want a straightforward dealership experience, I recommend contacting Austin at Mazda of Gastonia. It is rare to find a dealership that values your time, and this was one of the best and most seamless car purchases I have had.