Mazda of Gastonia

4.6
708 reviews

About

Mazda DealerCar DealerUsed Car Dealer
At Mazda of Gastonia, we’re here to help you get into the Mazda you’ve always wanted. Explore our wide selection of cars, trucks, and SUVs, including the Mazda3, Mazda6, and Miata. Our team is ready to guide you through every step so you can drive home with confidence.

Location

Mazda of Gastonia
4811 Wilkinson Boulevard, Gastonia, NC
28056, United States

Hours

Reviews

4.6
708 reviews
5 stars
591
4 stars
50
3 stars
18
2 stars
8
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their helpfulness and lack of pressure during the buying process.

Sales Experience

Overall, customers reported smooth and hassle-free car buying experiences, with several mentioning specific salespeople who provided excellent service.

Service Department

While some customers had positive experiences with the service department, others reported issues with attention to detail and follow-through.

Transparency

Several reviews noted the dealership's commitment to transparency in pricing and communication, contributing to a positive buying experience.

Mixed Feedback

Despite many positive reviews, some customers expressed dissatisfaction with specific incidents, particularly regarding service and communication issues.
  • BC
    Brian Cope
    4 days ago
    5.0
    My car-buying experience at Mazda of Gastonia was excellent. From my initial reach out, the process was straightforward, transparent, and pleasant, with no pressure or unnecessary tactics. Austin in Sales and Chris, the Finance Manager, ensured the process was stress-free. They were responsive, honest, and attentive to my needs. Most details, including pricing, trade-in, and financing, were handled remotely before my visit. When I arrived to pick up my new Mazda CX-90, the final price matched our agreement with no unexpected fees or last-minute changes. The entire process was completed in under an hour, with paperwork finalized and keys in hand. If you are considering a Mazda or want a straightforward dealership experience, I recommend contacting Austin at Mazda of Gastonia. It is rare to find a dealership that values your time, and this was one of the best and most seamless car purchases I have had.
  • RK
    Robert Kriger
    6 days ago
    5.0
    Very happy with my overall experience, took my 2020 Mazda for inspection to get a second opinion on possible issue with engine mounts and the service department was very through and professional. They found an issue that the other Mazda dealership did not and took care if it. I requested to get the full inspection sent to my email and they did with no problem.
  • TM
    Thomas Morrissey
    Nov 10, 2025
    5.0
    Blake and Dion were awesome in setting up a smooth, hassle-free sale. I flew up from out of town and drove the vehicle back home. They were ready for me when I arrived and made the transaction very quick and easy. Very happy with the purchase experience. Thank you.
  • RM
    Reynaldo Macario
    Oct 31, 2025
    5.0
    My wife was looking for her new Mazda CX-90, and we had the pleasure of working with Sr. Freddy at Mazda of Gastonia. From the very beginning, he was professional, knowledgeable, and trustworthy — everything you hope for when buying a car. Even though we live in Asheville, NC (about two hours away), we were confident doing almost 90% of the process over the phone because of the trust and clarity Freddy provided. When we arrived at the dealership, every detail — from the paperwork to the insurance — was perfectly prepared and ready to go. All we had to do was see this beautiful family SUV and make our decision. Thank you, Mazda of Gastonia, for having such dedicated and bilingual staff who make customers feel comfortable, confident, and truly cared for. We’re very happy with our new CX-90 and the excellent service we received!
  • TP
    Tameeka Pigford
    Sep 20, 2025
    5.0
    I had a wonderful experience at Gastonia Mazda today. I went in just to look at a car and ended up driving a brand new car off the lot. The employees are extremely friendly and very knowledgeable about the vehicles. I did not feel pressured or rushed. I highly recommend Mazda of Gastonia to anyone looking to purchase and/or trade in their vehicle!!!!