Business Details
About
Auto Body ShopAuto Dent Removal Service
Welcome to Brown’s Brothers Body Works–Durham’s collision repair experts! We’ve been providing drivers throughout the Triangle with full body restoration to their vehicles for decades. Our reputation precedes us, and the quality of our work speaks for itself. It takes superior customer service and professional expertise to place us at the top of the auto body repair industry.
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
164 reviews
5 stars
142
4 stars
10
3 stars
5
2 stars1
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional staff, highlighting their willingness to communicate and assist throughout the repair process.
Quality of Work
The quality of repairs received high marks, with many customers noting that their vehicles looked brand new after service, and that the work was completed efficiently and effectively.
Timeliness
Many reviews mentioned that repairs were completed ahead of schedule, often faster than initially quoted, which contributed to a positive customer experience.
Honesty and Transparency
Customers appreciated the honest assessments and transparent pricing, with several noting that they were provided with multiple options and clear explanations of the work needed.
Overall Satisfaction
Overall, customers expressed high satisfaction with their experiences, frequently recommending Brown Brothers Body Works to others for auto repair needs.
- JCJordon CroweNov 11, 20255.0They did an excellent job on my car.
- MHMarcia HollowayNov 7, 20255.0They did a beautiful job fixing the hood of my car. It looks the same way it did when I drove it brand new fresh off the lot 14yrs ago. The customer service was great as well. I was even asked what my budget was, so they could figure out the best way to fix my hood. I would definitely come back if I need anymore body work done in the future.
- KKKatelynnSep 23, 20255.0I had a pretty pleasant experience. Took my husband's truck in for body work. I had no communication issues with their team. Everyone was nice. Price was what I thought it would be and the truck looks good. I do recommend their services.
- AKAdya KhannaSep 10, 20255.0My tire had blown up on I-40 which caused damage to my bumper. I went to the office and Bobby was really helpful in helping me get an appointment & my car repaired. It looks great. Customer service was great!
- CSCharles StopfordSep 7, 20255.0$500 lower than the other estimate we got. Great service! Booby was awesome to work with and was very forthright. Car was cleaner then when we bought it. We will go back when needed.
Frequently Asked Questions About Brown Brothers Body Works
What types of auto services does Brown Brothers Body Works offer?
Brown Brothers Body Works specializes in full collision repair, auto dent removal, auto painting, and auto restoration services.
What are the business hours for Brown Brothers Body Works?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
How can I schedule an appointment at Brown Brothers Body Works?
You can schedule an appointment online at https://brownbrothersbodyworks.com/schedule/ or call them at +1 919-489-6229.
Does Brown Brothers Body Works have wheelchair accessible facilities?
Yes, the shop has a wheelchair accessible entrance, parking, and restroom facilities.
Where is Brown Brothers Body Works located?
It is located at 411 Erwin Rd, Durham, NC 27707, USA.
What is Brown Brothers Body Works' reputation in the community?
They have decades of experience providing superior customer service and professional expertise in collision repair, placing them at the top of the industry in the Triangle area.
Are there any towing services near Brown Brothers Body Works in case I need roadside assistance?
Yes, Eastgate Towing is nearby and provides towing and emergency roadside services, which can be helpful if your vehicle cannot be driven to the shop.
Can customers combine a visit to Brown Brothers Body Works with a nearby cafe?
Absolutely, The Sweet Tea Cafe is nearby, offering a comfortable spot to enjoy tea or smoothies while your vehicle is being serviced.
Are there other automotive repair services near Brown Brothers Body Works?
Yes, N-Tune Automotive is nearby and provides automotive repairs and tire services, which could be useful for broader automotive needs.
Is Brown Brothers Body Works suitable for customers with special payment preferences?
Yes, they accept debit cards and mobile NFC payments, making transactions convenient and flexible.