Business Details
About
MarinaBoat Storage FacilityBoat Repair Shop
Lake Norman’s Safe Harbor Westport features an expansive dry storage building complemented with a dedicated staff to ensure you’re on the water minutes after your arrival. Conveniences like the premium gas dock, full marine service center, and well-appointed ship’s store ensure a perfect weekend getaway for families, recreational enthusiasts, and anglers alike.
Location
Hours
Reviews
4.5
257 reviews
5 stars
201
4 stars
24
3 stars
11
2 stars
5
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and professional, with many customers highlighting individual team members for their exceptional service.
Service Quality
Customers report high satisfaction with the quality of boat servicing, noting quick diagnoses and effective repairs, although some have experienced issues with communication and follow-up.
Cleanliness
While many reviews commend the cleanliness of the boats and facilities, there are occasional complaints about specific boats being unclean at the time of rental.
Pricing Concerns
Several customers express frustration over perceived excessive fees and pricing increases since the change in ownership, impacting their overall satisfaction.
Overall Experience
Many customers have had positive experiences and recommend the marina for boat rentals and services, although some have reported significant issues that detracted from their visits.
- MNMichael NichollsNov 11, 20253.0I have stored here for +10 years over two different times living in the area. Five different boats. Pros: Great dock staff, clean & easy in / out. Cons: charge you a fee to have professionals work on your boat, the app that they request you to use is pretty bad & office personnel is disconnected
- AAAlex AdamsNov 3, 20255.0The crew at safe harbor Westport are always extremely polite and helpful. The go above and beyond to help their clients and assist in any way possible.
- DTDaniel TorresAug 1, 20255.05 stars for the ladies up front! 5 Stars for the guys down at dock! Amazing service
- BWBob WhitingJul 22, 20255.0I recently had my boat serviced at West Port Marina which is part of Safe Harbor Marina. I first spoke with Kris, a Service Advisor and knew from the onset, I had found the right place. She put me in contact with Matt the Service Manager and we scheduled the boat for service. I have a twin engine boat and one of the engines was experiencing problems which made navigating difficult at best. When I arrived, they had 5 dockhands ready to assist with bringing the boat in safely. Matt, and his Chief Technician Chase, looked at the boat and between the two of them, the issue was quickly diagnosed, a detailed estimate provided and the service was completed without issue. Everyone exemplified true professionalism, customer service and integrity. Matt, Kris, Chase and all of the dockhands are first class people who take their roles very seriously and with tremendous pride. From start to finish, this is one of the best experiences I have ever had and they had me back in the water quickly and boat drives like new. Matt even called within an hour of my departing the Marina to make sure I made it back to our slip without issue. If you are looking to have your boat serviced, cleaned, stored or just need fuel, West Port is the place to go. As a business owner, I fully understand how important customer service is today and West Port Marina is by far the best on the lake.
- GBGary BarbarowJul 11, 20255.0Kudos to Matt and crew. Had a problem with my boat and even though they were short on mechanics Matt and company were able to get it repaired and back in service. This is a great organization. I highly recommend them!
Frequently Asked Questions About Safe Harbor Westport
What services does Safe Harbor Westport offer?
Safe Harbor Westport offers dry boat storage, premium gas dock, full marine service center, and a well-appointed ship's store.
Where is Safe Harbor Westport located?
It is located at 7879 Water Oaks Drive, Denver, NC 28037, US.
What are the operating hours of Safe Harbor Westport?
Safe Harbor Westport is open daily from 9:00 AM to 5:00 PM.
How can I contact Safe Harbor Westport?
You can contact Safe Harbor Westport by phone at +1 704-483-5172 or email at westport@shmarinas.com.
Where can I find more information online about Safe Harbor Westport?
Visit their website at https://shmarinas.com/locations/safe-harbor-westport/ or their Facebook page at https://www.facebook.com/113482358684530.
Is Safe Harbor Westport suitable for family outings and recreational activities?
Yes, it caters to families, recreational enthusiasts, and anglers looking for a perfect weekend getaway.
What nearby business can help with boat parts and trailers?
Carolina Boat and Trailer nearby offers boat parts, accessories, and trailers for your boating needs.
Are there automotive repair services near Safe Harbor Westport?
Yes, Powerstroke Gearheads provides automotive repair services near Safe Harbor Westport.
Where can I find recreational or fitness activities close to Safe Harbor Westport?
LKN Irie Enz is nearby, offering accommodation and sports club activities for active lifestyles.
What medical or dental services are available near Safe Harbor Westport?
Nearby medical and dental services include Lake Norman Dental Center, Dr. Monte McCourt: Dental Implant Solutions, and West LKN Dentistry.