Jiffy Lube

4.0
601 reviews

About

Oil Change Service StationBrake ShopCar Battery StoreTire ShopCar Inspection Station
Jiffy Lube offers fast, quality oil changes performed by trained technicians in CHAPEL HILL. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call to stay in your car or wait in our lounge. Whether you just need a quick oil change or additional services like brakes, battery, windshield wiper replacement, or transmission and coolant flush, our technicians will get you in and out in a Jiffy, and with no appointment necessary. Fleets welcome.

Location

Jiffy Lube
607 W Franklin St, Chapel Hill, NC
27516, United States

Hours

Reviews

4.0
601 reviews
5 stars
391
4 stars
54
3 stars
23
2 stars
27
1 star
106

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers appreciated the quick service, often mentioning being in and out in under 20 minutes.

Customer Service

Feedback on staff friendliness and helpfulness was generally positive, with several customers noting courteous and professional interactions.

Upselling Concerns

Multiple reviews expressed concerns about aggressive upselling tactics, with some customers feeling pressured to purchase unnecessary services.

Quality of Work

There were mixed reviews regarding the quality of work, with some customers reporting issues like missing parts or improper service.

Integrity Issues

Several customers reported experiences that raised concerns about honesty, including claims of unnecessary repairs and deceptive practices.
  • LM
    Lily Mather
    6 days ago
    5.0
    Dropped my 2018 VW Tiguan off for an oil change around 10:30am on a Thursday and they texted me saying it was ready within an hour. Friendly and quick, will be back!
  • DN
    Diana M. Needham
    Nov 14, 2025
    5.0
    Came in for an oil change. Service was fast and efficient. In and out in less than 15 minutes. The staff was friendly and helpful. They checked some other things and there was no mention or pushing for further services or repairs. (Thanks, T Clayton!) This tactic is mentioned in other reviews but was definitely not my experience as a first-time customer here.
  • EF
    Echelle Fernandez
    Nov 8, 2025
    5.0
    Great service! The team is so responsive and friendly! They truly care about their customers.
  • TB
    Torrie Bender
    Nov 5, 2025
    5.0
    I was very pleased with how they took care of me. I was nervous about being taken advantage of being a female but they went above and beyond for me
  • WD
    William Doyle
    Nov 3, 2025
    1.0
    this place used to have common sense. they were good at finding black and white issues like burned out lights, and torn windshield wipers. we are not focused on subjective things like smeared windshield wiper marks, without torn blades and with soft blades....won't be coming here again.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service