BMW of Asheville

Reviews

• PR

  phil rykhoek

  2 days ago
  2.0
  One, BMW seems to say it acceptable to have moisture in your head lamp if not too much! Really? On a $150k car? Second, it apparently is ok for the side of the door to heat up when the seat warmer is on!! Amazing! But they “checked” both and said within specs. Lastly, I don’t think the dealer really understands the hands free driving system. Granted, it is new tech but they really don’t understand it. For instance, they said you have to keep your hands on the wheel. You don’t!! They said I needed the lane departure item checked - you don’t. I’ve taken it to bmw corporate and we are building a case. The dealer, while polite and well meaning just didn’t help me at all.
• MT

  MITTEN THOMPSON

  2 days ago
  5.0
  I just bought my first BMW yesterday from BMW of Asheville and JT Williamson! We couldn't find what I wanted locally so JT helped me find it and brought it in from another Fields dealership and it is PERFECT! He made it a seamless and enjoyable transaction and I drove away in a B-E-A-utiful CPO Z4 convertible that will be the envy of the neighborhood this summer! Thanks JT!! A+++
• CC

  Caria Cuervo

  Feb 19, 2026
  5.0
  BMW Service (in Arden area) is really a fantastic place to get any kind of assistance with your BMW. The person who welcomes you as you drive in, Morey, is the epitome of hospitality. When he opens the door to the main area, you’re greeted by the service personnel with a kind smile. Alfredo was very helpful with my beloved car. He informed me about everything that would happen and kept me updated. Kesha (who is the “concierge” as far as I’m concerned) was lovely to talk with and showed me how to make myself comfortable. Which was easy as there’s everything you could want in the waiting area. There’s even Chef Mo ready to take your breakfast (anytime of day) or lunch request prepared to order (until 3). My panini was sumptuous! There’s a plethora of drinks on offer as well as snacks, including ice cream! Leather seating, a tv, magazines of every type, and apart from a couple loud talkers, it’s mostly very quiet. I could have meditated if I’d wanted. My car required a part from another state, so I was given a beautiful loaner vehicle for five or six days. And when I retrieved my car it had been vacuumed in the front passenger area and completely washed. Just beautiful! Alfredo made certain that everything went smoothly and that I was happy with the results. He’s a very amiable and professional guy to work with. I’ll absolutely be back. (If only for a car wash and Mo’s amazing cooking!)
• DD

  davcuts

  Feb 15, 2026
  5.0
  I took my 24 MINI Cooper S to BMW of Asheville to get its oil changed. I still have free maintenance with my car, but I like to get it changed every 5k miles instead of every 10k miles. I did not want to drive an hour and half to my nearest MINI dealership. Since I way paying out of pocket I went to BMW of Asheville which is only a twenty minute drive from me. It also cost the same as what I would have paid at a MINI dealership. I was informed by my service rep, Alfredo that all BMW of Asheville will do for a MINI is change the oil or replace tires on one. I wasn't surprised by that but definitely felt disappointed. My car has a BMW B48 engine, and a BMW transmission. It has basically the same warranty as a new BMW. There needs to be a MINI dealership in Asheville. MINIs can be a rare car, but in Asheville they are not. I do believe BMW of Asheville is owned by Feilds which also has at least one MINI dealership they own. I hope they will consider adding MINI to their BMW of Asheville dealership. I am thankful they will change the oil in a MINI and recommend them to any MINI owner that doesn't want to travel over an hour to get an oil change.
• MC

  Maximiliano Cardoso

  Feb 10, 2026
  5.0
  Ryan and the entire BMW service team were absolutely outstanding. I brought my BMW X7 in after my timing belt snapped while I was traveling with my family from Miami to Sugar Mountain, North Carolina — a stressful situation to say the least. Ryan was incredibly helpful and accommodating from the moment we arrived. He understood that we were stuck mid-trip and went out of his way to make sure my family and I were taken care of. He and the team provided a comfortable place for us to sit, eat, and relax while the timing belt and water pump were repaired. The work was completed efficiently and professionally, and they managed to get us safely back on the road the very same day. I’m truly grateful for Ryan and his team for turning a bad situation into a smooth and positive experience. Highly recommend their service.

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