BMW of Asheville

Reviews

• JL

  John Lee

  2 days ago
  5.0
  Savannah and the Ashville BMW repair team are the epitome of customer service! From the time we contacted Ashville BMW, until the time we picked up our repaired X5, all interactions were professional and excellent! As a background, we experienced a check engine light while visiting our daughter in Tennessee near Gatlinburg. That left us stranded 600 miles from home. We could not find a local dealer that could service a BMW diesel engine so we called Ashville BMW. Their response was quick - “We would be happy to help; send it over!” We had the X5 transported to Ashville and received a text from Savannah almost immediately after it was dropped off. She introduced herself and gave us information on how to contact her. After the first day that Ashville had the car, Savannah called us, reviewed the problem, and recommended proposed repairs for our approval. She also sent a video which showed the problems they found. Savannah also gave us a tentative repair schedule so we could plan our return to Virginia. Savannah kept us appraised of the status of our repair each day. The team was very thorough in their appraisal of the cause of the warning light. They also recommended some additional maintenance based on their assessment of our vehicle and the cause of the warning light. We really appreciated that. Ashville completed the repair ahead of the proposed schedule which let us get back on the road 2 days earlier than we had planned. Savannah was cordial, professional and caring. The experience dealing with her and Ashville BMW was exceptional!! This is what excellent customer service is!
• GC

  Gary Cox

  2 days ago
  5.0
  I recently had my BMW 328ix serviced at BMW of Asheville and I am extremely pleased. The service advisor, Savannah, was really helpful, friendly and professional. This dealership understands what it means to provide top tier customer service. They communicate very well, and are honest.
• BC

  Bobby Chen

  4 days ago
  5.0
  This was my first scheduled service at Fields BMW of Asheville since I moved here. The Service Advisor, Alfredo, was friendly, attentive, responsive and resourceful. He addressed all my questions and explained all the details at the beginning, and the work was completed is an efficient manner. Excellent customer service the entire time including freshly prepared hot breakfast by Chef Mo while waiting. This was the most pleasant experience among various BMW dealership services I had used so far.
• JD

  Joe DePippo

  4 days ago
  5.0
  BMW of Asheville is a business committed to excellence in customer satisfaction. From sales to service everyone is very professional and committed to ensuring you are happy and satisfied, as well as to your safety!
• TF

  tom forkner

  6 days ago
  5.0
  My 2 year service visit to BMW of Asheville was excellent. I was met by a professional longtime service manager who explained the process that day and an estimate of the length of time it would take to complete the service. While I waited in their comfortable waiting area I was offered a breakfast meal prepared by their longtime chef-excellent! I reviewed several new cars and had a brief conversation with the sales representative of 19 years who recognized me first. Overall, a great experience treating me and my car with respect and professionalism. One of the best cars I’ve ever had!

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