BMW of Asheville

Reviews

• MW

  Mike Whitmer

  5 days ago
  5.0
  Norm - who I believe is the service department manager - and the whole team deserve a big shout-out for their assistance. I recently purchased a BMW from a different dealer nearly 8 hours away, who is completely unrelated to Fields Auto/BMW of Asheville. Without going into all the dirty details, the folks I bought it from messed up and I had some major brake squealing due to "brake dust" apparently. Since this was brake-related and obviously could be a big safety hazard, the service manager from the original dealership reached out and connected with Norm, who got back to us that same afternoon and let me know I could drop my vehicle off the next morning and they would work in the service between appointments. Not only was this not even their problem to begin with seeing as how I bought this vehicle from a totally different dealership - they went out of their way to fit me in during a VERY busy day (I saw at least 10-15 different folks waiting for their vehicle to be serviced when I arrived around 10AM). They even were able to look at my car earlier than they had originally suggested I bring it by, since I was already in the neighborhood. On top of all of this, the other employees I spoke with were all highly competent, professional, and helpful - every interaction from the sales department to the porters and shuttle drivers was impeccable. As someone who works in what is ultimately the hospitality industry, I am intimately aware of how difficult it is to maintain that consistent level of service and professionalism, especially across such a large staff, so my hat is off to the management and ownership for this location along with the entire team. To say I'm pleased with their level of service and how incredibly gracious they were with their accommodation of my needs would be an understatement. I will absolutely not only be continuing my service relationship moving forward with Fields/BMW of Asheville, but I will be purchasing any future cars from them as well. Thanks Fields team!!
• CS

  Charles Studley

  5 days ago
  5.0
  In a world where customer service is a rarity BMW of Asheville is a breath of fresh air. Every aspect of my interaction with them has been top notch. From my interaction with Alfredo, to the complimentary lunch with their on site chef (for real) to getting a video of the service done to my car everything was surprisingly positive. This was the best service experience I've ever had from a dealership.
• RS

  Robert Shupe

  Nov 15, 2025
  5.0
  J.T. Williamson was fantastic to work with. I am (now) a first time BMW owner and he immediately me feel comfortable. He is extremely knowledgeable about the product, having started in the service department. He applies no pressure or sales tricks. He even drove a vehicle to my home so I could be sure it fit in my garage. I give J.T. my highest recommendation and look forward to a long-term relationship with BMW.
• CL

  Carol Lewandowski

  Nov 9, 2025
  4.0
  I brought my BMW X-3 into BMW of Asheville for its yearly oil change. Additionally I was informed that I needed brake fluid and there was a water leak by the microphone. I arrived at the scheduled time and was promptly greeted. Mike was my service advisor. Mike is very nice and very informative. You couldn’t ask for a better service advisor. Mike and I agreed on an oil change, brake flush, and repair the leak. The next day I came to pick up my BMW. The oil change, brake flush, scope (huh?), and leak repair ($200 - blasts of air from an air gun blows out the sun roof drains) came to $625. I was also told that I needed new rear tires because the tread was low…..on a car with 11,000 miles. I’ve always had a good experience with BMW of Asheville. I just don’t understand what happened this time.
• CW

  Chuck White

  Oct 25, 2025
  4.0
  I took our 2021 X3 to BMW of Asheville for oil service. The service advisor notified me that the vehicle was due for a brake fluid flush. Both were completed successfully. i told her that the dash, navigation, and climate control displays become dim and return to bright pretty constantly. She informed me that there was a $219 service charge for diagnosing the problem. The tech determined that 2 hour reprogramming of the head unit was necessary to address the problem at a price of $438. When completed, the payment person gave me the bill. The service charge was reduced to $59.95. I was surprised that the service advisor did not review the completed work with me. I have owned BMW’s for 25 years (3 currently owned) and this was the first time this happened. Service advisors at Hendrick BMW, BMW of Towson, and Thompson BMW of Doylestown always did that. I drove the X around the building and saw that the dimming problem had not been corrected. I notified the service advisor and she had the tech ride in the car with me. He stated that the dimming was due to driving between sunlight and shadow. Not satisfied, I asked the service advisor for additional assistance. The shop manager rode with me and noticed that the brightness adjustment wheel was not functioning. He took the X into the shop and covered the light sensor on the windshield. The brightness wheel now functions. That seems to have corrected the issue.

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