Pappas Toyota

Reviews

• DM

  Danielle Moquin-Fox

  5 days ago
  1.0
  Went in for maintenance on my 25 LC. As a traveling Nurse I am not from this area and made the horrible decision to come here instead of Lou Fusz like I had previously. My car was throwing a check engine light on and off and when the tech drove it something hit the windshield and cracked it. I called as a drove of the lot as I had obviously noticed it immediately and got the whole he said she said; passing along to my manager bs. It’s not a money issue for me but an issue of abhorrent ethics, integrity and customer service. This is why I try to avoid non veteran owned dealerships. As a veteran myself I find that integrity is a rare commodity these days in the civilian sector.
• SD

  Sarah Drackert

  Nov 17, 2025
  5.0
  I can’t say enough about Mike W. He got us my dream sequoia. We had been shopping for some time for a full size suv and came to Pappas a month ago to test drive one. It won me over! We walked away though after the test drive. That’s a big expense to take in with the price points of the new sequoia. I emailed Mike about a month later and found one that was out of state. Mike did everything and got us that sequoia shipped in. This was the smoothest purchase we have ever made with a vehicle as well. We have had 5 brand new vehicles over the last 15 years and by far have never had this easy of a transition. Pappas truly treats you the customer with respect. They are open and honest. I also can’t thank Brett the finance manager we worked with. He was fantastic. He went over everything with a fine tooth comb. The amount of time he spent with us explaining the warranty that comes with the vehicle and then the extended warranty was absolutely worth every penny we sent on our new vehicle.
• RM

  R M

  Nov 13, 2025
  1.0
  A parent of mine recently purchased a new vehicle from Pappas. I am leaving out some of the details to protect the personal privacy of the salespeople involved and prevent any kind of retaliation from the dealer; however, to say that the sales experience was poor is an understatement. This is the second or third vehicle they bought from Pappas and previous interactions were satisfactory. On this last one (11/25) there were problems right from the start. Pappas was not forthcoming on what they could and could nor procure from Toyota or through trade with other dealers. This was the first problem. They kept promising certain combinations and options that they were clearly unable to provide. A deposit was put down and held for 6+ months while they prattled around with no results and poor communication. When the sales manager was engaged, he was equally uncooperative retreating to classic sales language and trying more to handle the person, rather than fixing the problem. Then when the wrong vehicle came in, they tried to up the price by $1,000 from what they had agreed to when they took the deposit. In the end, they relented on the price but did not provide the vehicle that was ordered, offered no resolution, and it took them a ridiculous amount of time just to do that (in excess of 6 months -- I think it was closer to 9 but I don't know for sure). The result of these poor/dishonest dealings is a customer that is unhappy with the vehicle they are driving around, family members that will absolutely not, under any circumstances, use or recommend Pappas Toyota to empty a trashcan much less to sell or repair a vehicle, and a particularly motivated 3rd party who is now out there actively leaving reviews so nobody else's parent is subjected to this kind of lazy and underhanded management.
• AM

  Ashley Morris

  Oct 29, 2025
  1.0
  Update: while sitting in a Walmart parking lot, we struck up a conversation with a stranger who said he had also ordered a Camry from Pappas and had a horrible experience. Turns out, he also had the displeasure of dealing with Nick Lane and experienced several hiccups with his car and ended up switching salesmen. Pappas should really look into this...you're garnering a poor reputation in the STL metro. Ordered a custom vehicle. Waited a month and what we were sold was a base model with no options that we ordered. When we realized and told the sales guy, he made it out to be completely our fault for not noticing. They then had the balls to try to charge us for the features in an attempt to sell the lot car instead of reordering the correct car. He literally laughed at us when we said waiting a month just to be sold the literal wrong car was an inconvenience. We asked that the car be reordered but they were really pushing to sell us one off the lot that had additional features we hadn't originally ordered. For some reason they really wanted to sell the lot car but wouldn't budge on the price or removing the cost of the additional unwanted feature. I literally asked to reorder what we originally ordered 3 separate times and it was like the last thing he wanted to do. And this car isn't even new - it's got 160 miles on it. We were told that the trim guard package we originally ordered would be available to put on aftermarket. This was a blatant lie and the only guards that can be put on after market are mud guards. Definitely didn't end up with the car we wanted. We were given two different stories about what happened, neither make sense. One - someone (not the sales guy, of course... 🤔), put the order in wrong to the factory. Two - there were 2 cars in the same color that arrived on the same day. Someone (?) put the customer names on the wrong vehicles and the sales guy didn't double check everything before finalizing the sale. Either way, this shows lack of attention to detail and lack of accountability. We TRUSTED the Pappas name, so why would we think to double check every little thing? Clearly, they leave it up to the customer to make sure their work was done accurately. The sales guy needs to SLOW DOWN physically and mentally and pay more attention to what he's doing. If you aren't an assertive person Pappas will take full advantage of you. Would not recommend and wouldn't have even closed the sale if we didn't need the car so bad. They did eventually take off the price of the additional feature, but we weren't able to add on all of the missing features after market. Edit to respond to Pappas - this experience was not "less than outstanding," it was absolutely terrible Unless you are willing to exchange the vehicle for the exact one we ordered, I don't feel that any further conversation would be beneficial.
• NK

  Nash KA

  Oct 26, 2025
  5.0
  *service department experience only* Dropped off my Grand Highlander Hybrid Max Platinum for its first free 5000 mile service 2 days ago. Service rep addressed my concerns, did software update, scheduled maintenance and I returned home without any issue. The next day I opened the trunk to fold third row seats and noticed the battery compartment cover not flush like it was opened and not completely closed shut, took pics. Next, I opened the cover to find the positive battery terminal cap open, it wasn't closed click-shut. Took pics, I thought may be the service reps could have been in a hurry so I closed the battery cap, panel cover and was about to close the truck and I find a tiny dent in the cargo sill plates and that's when I lost it. This is a 6 month old car and we didn't even load a bag of mulch in the back let alone a heavy metal object or a even a suitcase that could cause a dent like that in that hard metal sill plate. I clean my car every week inside out and would have noticed this small dent if it had existed before handing it over. I'm not pissed, I'm just disappointed as my service experience was good otherwise. If the tech dropped a tool on it, it's ok to let me know, I wouldn't be mad. Things happen. But assuming I wouldn't notice if they keep quiet is what their mistake was. Connecting the dots it's obvious they were trying to unplug/plugback battery terminals for software updates/part of maintenance and might've dropped a tool on sill plate during that half baked battery cap/cover closing attempt and didn't bother informing me. It's a $300 cargo sill plate I ordered from Toyota online and installed just last month, own up to any accidental mishaps during service next time please or your actual service reputation could be lost. Thanks. Edit: Also included the pic I took last month after installing the illuminated cargo sill plates for comparison. Update: Thanks to the manager Gino for addressing the issue, they replaced the sill plates at no charge. Raised the rating to 5.

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