Business Details
About
Volkswagen DealerCar DealerUsed Car Dealer
The Suntrup family have been servicing and selling cars since 1957 for the St Louis area. Bill Suntrup started the first dealership in the 1960s and a decade later his brother, Don Suntrup, began working in the automotive business. From there, the family involvement in the industry blossomed. Among the grown children of both Bill and Don, there are more than 20 additional family members employed in the Suntrup Automotive Group. According to Craig Suntrup, “All the Suntrup’s started early in the business, beginning at about age 12, and working at ‘grunt jobs’ at the dealerships–washing cars, cleaning parts, and painting the walls.”
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
1,162 reviews
5 stars
900
4 stars
39
3 stars17
2 stars
29
1 star
177
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful staff, particularly highlighting salespeople like Tony, Will, and Blaze for their professionalism and support during the car-buying process.
Sales Experience
Many reviews noted a stress-free and pressure-free car-buying experience, with customers appreciating the transparency and willingness of staff to answer questions and provide assistance.
Service Department
The service department received high marks for efficiency and communication, with several customers specifically mentioning Ian and Scott for their excellent service and support.
Parts Department
The parts department was frequently commended for its knowledgeable staff, particularly Tim, who was noted for his helpfulness and ability to quickly locate needed parts.
Overall Satisfaction
Overall, customers expressed high satisfaction with their experiences at Suntrup Volkswagen, recommending the dealership to others and indicating a willingness to return for future purchases or services.
- NVnick vasquez3 days ago2.0Kia was a great salesperson — honest, helpful, and easy to work with. He deserves 5 stars. The problem was the finance manager, AJ. After I got home and reviewed my paperwork, I found over $5,000 of add-on warranties and fees that were never clearly explained and some that the car already comes with. I was also charged a $249 registration fee even though I transferred my old plates. I went back to the dealership to speak with AJ and was told I needed an appointment. I tried calling him multiple times with no response at all. Kia was excellent, but the finance process was not transparent and needs major improvement.
- RGrick goodwin5 days ago5.0Just did a Sign/Drive on a VW Tiguan, Blaze worked with me over the phone so my time at the dealership was minimal. They beat the deal my Illinois dealership was offering, and I was on the road with my new car in about an hour. I have since scheduled my ID4 for service where that process was quick, and straight forward. I am now a loyal customer, way to go Suntrup, you’re doing a great job!
- JLJ LenzenNov 7, 20251.0We bought our 2025 kia sorento from suntrup kia south. The car is fine and the purchasing experience was ok, but the service dept is Absolutely the worst service dept out there. Every time i have brought my vehicle in for an oil change it take hours to do even if you have an appointment. Took them a few hours for a simple oil change and tire rotation with an appointment, I watched them put the car on the rack and then stand there and talk for almost an hour before they did anything with the vehicle. Mechanics spend more time talking then working. If you want good service don't buy a car from here
- AMAlex MGOct 31, 20255.0With some issues with my previous car and the headache from that, going into a dealership was not only unexpected but also intimidating (it’s been 10 years). Going to this location eased the stresses of the car buying experience immediately. With Tony, I not only felt heard but I also didn’t feel pressured in any direction. I went in thinking I was going to go for one car and it be a two hour max process. It turned into a multi-car (test driving) 4 hour process due to my indecisiveness and Tony not once made me feel rushed (even going through the lunch hour and it raining). I would gladly recommend this location and Tony to my friends and family. The entire staff during the car-buying process was friendly and welcoming and I have no doubt my experience when it’s time to bring back my new Volkswagen Tiguan (thanks Tony) for its routine maintenance will be well-handled.
- BLBluelinetrucking LLCOct 28, 20255.0We just bought a 2025 VW Atlas R line and are beyond happy with the car especially with our Salesman Tony ! Tony is amazing and knowledgeable about the car and the product it self. One thing that made the whole experience buying through him we did not feel pressured at all. We came and test drove the car. He explained everything about it and answered any question we had. We agreed to the price and he went beyond to get us a great deal on it and discounts we can get since its a 2025 brand new car. Once we went to the finance office all the numbers we agreed on were there and once in there we did not get pressured to take any ad ons since Tony did great job getting us what we need as far warranties and free maintenance for 3 years and of course some free items out of the souvenir case. This is how a Car deal should be handled and Tony is a prime example of it. I would use Tony any time in the Future as well recommend him to my Friends and Family.
Frequently Asked Questions About Suntrup Volkswagen
What is Certified Pre-Owned?
A Volkswagen Certified Pre-Owned vehicle at Suntrup Volkswagen must pass a 112-point inspection, be no more than six model years old and have fewer than 75,000 miles. It includes a model-specific limited warranty, two years of 24-hour roadside assistance, and a CARFAX® Vehicle History Report.
What’s the difference between hybrid, plug-in hybrid, and electric vehicles?
Hybrid vehicles combine a gasoline engine with an electric motor and battery to increase fuel efficiency. Plug-in hybrids allow extended driving on electric power before the gasoline engine engages. Fully electric vehicles run only on a battery and produce zero tailpipe emissions. At Suntrup Volkswagen you can explore the different driving experiences and how they may fit your lifestyle.
Should I lease or finance my next car?
Leasing at Suntrup Volkswagen can mean lower monthly payments and the ability to drive a new Volkswagen every few years with the latest features. Financing builds equity in your vehicle and lets you keep it as long as you choose, with no restriction on miles. Our finance experts will help you decide which option makes the most sense for you.
How does my credit score affect my car loan interest rate?
A higher credit score generally leads to a lower interest rate. At Suntrup Volkswagen our finance team works with multiple lenders to help buyers with a wide variety of credit situations secure competitive terms and make the process straightforward.
What does a manufacturer’s warranty cover?
Volkswagen’s factory warranty covers defects in materials or workmanship according to the terms for your specific model year. The Certified Pre-Owned warranty provides additional protection beyond standard used-vehicle coverage and includes roadside assistance and other benefits.
What should I do if my check engine light comes on?
If the check engine light is steady you should schedule service at Suntrup Volkswagen as soon as possible to diagnose the issue. If the light is flashing you should pull over safely and contact our service department immediately because it may indicate a serious problem that could cause damage if driven.
What does Volkswagen Certified Pre-Owned mean at Suntrup Volkswagen?
A Volkswagen Certified Pre-Owned vehicle at Suntrup Volkswagen has passed a 112-point inspection, is no more than six model years old with fewer than 75,000 miles, and includes a limited warranty, two years of roadside assistance, and a CARFAX® report.
How do hybrid, plug-in hybrid, and electric vehicles differ?
Hybrids combine gasoline and electric power to improve fuel efficiency, plug-in hybrids can drive longer on electric power before using gasoline, and electric vehicles run solely on battery power with zero emissions.
Should I lease or finance my next Volkswagen?
Leasing offers lower monthly payments and access to new models frequently, while financing builds equity and allows ownership without mileage restrictions. Suntrup Volkswagen's finance experts help choose the best option.
How does my credit score affect my car loan interest rate at Suntrup Volkswagen?
Higher credit scores usually result in lower interest rates. Suntrup Volkswagen's finance team partners with multiple lenders to offer competitive terms for various credit situations.
What coverage comes with Volkswagen's manufacturer’s warranty?
The factory warranty covers defects in materials or workmanship for your model year, while the Certified Pre-Owned warranty adds extra protection and roadside assistance.
What should I do if my check engine light comes on?
If the light is steady, schedule service at Suntrup Volkswagen soon. If flashing, stop driving safely and contact the service department immediately to prevent damage.
What are the operating hours of Suntrup Volkswagen?
Suntrup Volkswagen is open Monday, Wednesday, and Friday from 9 AM to 8 PM; Tuesday, Thursday, Saturday from 9 AM to 6 PM; and closed on Sundays.
Where is Suntrup Volkswagen located and how can I contact them?
Suntrup Volkswagen is located at 6014 S Lindbergh Blvd, St. Louis, MO 63123, USA. You can contact them by phone at +1 314-742-7472.
Are there any nearby car dealerships around Suntrup Volkswagen?
Yes, nearby car dealerships include Suntrup Nissan, Nadja - Suntrup Nissan, Chip Kearney - Suntrup Pre-Owned, Friendly Nissan Fella, and Dave Mungenast St. Louis Honda. Customers can visit these for additional vehicle options or services.
What nearby amenities can I explore before or after visiting Suntrup Volkswagen?
Near Suntrup Volkswagen, you can visit Lion's Choice for a quick meal, Goodwill for thrift shopping, or SSM Health Physical Therapy – PS Kids if you need therapy services. These make convenient stops when in the area.