Business Details
About
Hyundai DealerCar DealerUsed Car Dealer
At Suntrup Hyundai South, we make car buying easy, exciting, and rewarding. With a huge selection of new and used Hyundai vehicles, unbeatable specials, and fast, hassle-free financing, we’re here to help you drive home happy. Trade in your current vehicle for top dollar or keep your car running like new with expert Hyundai service. Experience the Suntrup difference—visit us today and get behind the wheel of your dream car!
Location
Hours
Reviews
4.2
2,220 reviews
5 stars
1,662
4 stars
98
3 stars
47
2 stars
47
1 star
366
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the sales team for being knowledgeable, friendly, and non-pushy, with specific mentions of salespeople like Caleb, Kyle, and Andy.
Service Department
Feedback on the service department was mixed; while some praised individual staff members like Kayley and Acacia for their professionalism and communication, others reported poor experiences with delays and unprofessional behavior.
Customer Loyalty
Many customers expressed loyalty to the dealership, citing positive experiences and repeat purchases, indicating a strong relationship with the sales team.
Communication Issues
Several reviews highlighted problems with communication, particularly in the service department, where customers felt ignored or received inconsistent information.
Overall Satisfaction
While many customers reported positive experiences, there were notable complaints regarding service delays and dissatisfaction with the handling of warranty issues.
- NBNone Your business2 days ago1.0We own three Kia’s, We bought A third Kia shortly after buying our second one which was a forte. What a mistake we should’ve waited longer because we’ve had nothing But issues with our forte. Kia motors knows that they’re 2.0 L engines burn oil excessively And or have problems with engines. I have a 2018 forte with 135k miles thats worth nothing now the engine blew because of their crap design. Kia motors said it’s not under warranty there’s no recalls or campaigns. To have it taken to the dealer and have them diagnose it for 250. It’s a $4000 job at At that point, it’s not worth to fix it. I’m stuck with a fairly newer car that’s worth. Zero So we’re selling all our Kia’s and never buying again!!!! buy a Toyota they Stand behind their product they’ve had similar issues, but they replaced engines For a long time so customers Weren’t completely screwed
- GWGeraine Willoughby5 days ago5.0I purchased my 1st vehicle in 30 years as a result of prepping to start a new job. I did a lot of research on line comparing the type of vehicles, I was interested in as well as pricing & the financing deals available. I finally decided on a Hyundai Santa Fe & opted to work with Suntrup Hyundai. I set up an appt online to go in to see the vehicle I was interested in, the process was very fast & easy. I had the pleasure of working with client advisor Greg Cole. He was extremely nice & very knowledgeable about the vehicle I was interested in. He answered all of the questions I had concerning pricing & finance options. And, was a huge help in making me feel comfortable with this really big financial decision I was making. After working with Greg, I then transitioned to Tom Baker in the finance dept. He took his time to ask me questions concerning my expectations on financing & explained to me what my best options would be, inclusive of the coverage plans that would best cover my new vehicle purchase. Overall, I really enjoyed my experience with Suntrup, the service from start to finish was Excellent & I highly recommend this dealership to anyone intersted in purchasing a new vehicle!
- RSRobert SchmalzNov 10, 20255.0Purchased a 2026 Palisade Hybrid from Caleb Sturgeon at Suntrup Hyundai. Fantastic vehicle, styling, quality, fit/trim, excellent MPG, HP/acceleration, AWD and every technology you can imagine. All with a fair trade in and reasonable price for the Palisade. I did my due diligence on the all new Palisade and completing brands. Caleb was patient and very knowledgeable on the new Hybrid. and the competition. He made the decision and buying process stress free with honesty and great communications. Love my Palisade, props to Caleb and Suntrup.
- TKTracy KirbyNov 4, 20255.0Purchased 2024 Elantra with the help of salesman Caleb several weeks ago. I don't write google reviews quickly or often as I have learned true service comes after the sale. With that said and the honeymoon phase winding down. I would still give the salesman, Caleb and the business manager, Kati five stars. Caleb was attentive, engaging and made me feel very comfortable with a newer intimidating electronic system. Kati, dotted every I and crossed every T. Very knowledgeable, professional and friendly. I received the title and paperwork timely and already have the car titled and plated. Great job guys!
- EPErik ParksOct 31, 20255.0I recently brought my Hyundai in for service, and I just have to take a moment to thank Kayley for the outstanding experience. From the moment I arrived, she was friendly, professional, and incredibly helpful. She took the time to clearly explain what my vehicle needed, kept me updated throughout the process, and made sure everything was handled smoothly. It’s rare these days to find someone who genuinely cares about both the customer and the quality of work being done, but Kayley absolutely does. Her communication and attention to detail made the entire visit stress-free and pleasant. Thanks to her, I left confident that my car was in great hands. Hyundai is lucky to have someone like Kayley on the team—I’ll definitely be coming back for all my future service needs!
Frequently Asked Questions About Suntrup Hyundai
What is Certified Pre-Owned?
A Hyundai Certified Pre-Owned vehicle at Suntrup Hyundai South undergoes a rigorous multi-point inspection, is reconditioned by Hyundai-trained technicians, and includes a factory-backed warranty along with 24/7 roadside assistance.
What’s the difference between hybrid, plug-in hybrid, and electric vehicles?
Hybrid vehicles use a gasoline engine plus a battery to boost fuel economy. Plug-in hybrids let you drive short distances on electric power before the gas engine kicks in. Fully electric models operate solely on battery power and produce zero tailpipe emissions.
Should I lease or finance my next car?
Leasing at Suntrup Hyundai South gives you lower monthly payments and the flexibility to drive a new Hyundai every few years. Financing helps you build equity in your vehicle and lets you drive unlimited miles once the loan is paid off.
How does my credit score affect my car loan interest rate?
A higher credit score generally means a lower interest rate. At Suntrup Hyundai South, the finance experts work with a variety of lenders to help buyers with different credit situations secure competitive terms.
What does a manufacturer’s warranty cover?
Hyundai’s factory warranty covers defects in materials or workmanship and typically includes bumper-to-bumper coverage plus a powertrain warranty. Additional plans and extended coverage options may be available depending on your vehicle and needs.
What should I do if my check engine light comes on?
If the check engine light is steady, schedule a service appointment at Suntrup Hyundai South as soon as possible. If the light is flashing, pull over safely and contact the service department immediately to avoid potential serious engine damage.
What does the Certified Pre-Owned program at Suntrup Hyundai South include?
Certified Pre-Owned vehicles undergo a rigorous multi-point inspection, are reconditioned by Hyundai-trained technicians, and include a factory-backed warranty plus 24/7 roadside assistance.
Can you explain the difference between hybrid, plug-in hybrid, and electric vehicles?
Hybrid vehicles combine a gasoline engine with a battery to improve fuel economy; plug-in hybrids can drive short distances on electric power before switching to gas; electric vehicles run only on battery power producing zero tailpipe emissions.
Should I lease or finance my next car at Suntrup Hyundai?
Leasing offers lower monthly payments and lets you drive a new Hyundai every few years, while financing builds equity and grants unlimited mileage after loan payoff.
How does my credit score affect the interest rate on a car loan at Suntrup Hyundai?
A higher credit score typically leads to a lower interest rate. Suntrup Hyundai's finance team works with various lenders to secure competitive terms for diverse credit situations.
What coverage does Hyundai's manufacturer’s warranty provide?
Hyundai's factory warranty covers defects in materials or workmanship, including bumper-to-bumper and powertrain coverage. Extended plans may also be available based on vehicle and needs.
What should I do if the check engine light turns on in my vehicle?
If steady, schedule a service appointment at Suntrup Hyundai South promptly. If flashing, pull over safely and contact service immediately to avoid serious engine damage.
What are the operating hours of Suntrup Hyundai?
Suntrup Hyundai is open Monday, Wednesday, and Friday from 9:00 AM to 8:00 PM; Tuesday, Thursday, Saturday from 9:00 AM to 6:00 PM; and closed on Sundays.
How can nearby South County Genesis assist customers visiting Suntrup Hyundai?
South County Genesis is a nearby automotive dealer where customers might explore additional vehicle options or services complementary to what Suntrup Hyundai offers.
What dining options are near Suntrup Hyundai?
Customers can visit Bartolino's South, an Italian restaurant and cocktail bar nearby, ideal for a meal before or after visiting Suntrup Hyundai.
How can visitors use nearby Green Park City Hall when coming to Suntrup Hyundai?
Green Park City Hall, a local public service and park area close to Suntrup Hyundai, can be a good landmark or place to visit for community services or recreation during your trip.