DOBBS TIRE & AUTO CENTERS INC

Reviews

• PH

  Phillip Hyde

  Nov 15, 2025
  1.0
  It was a terrible experience, when I first brought in my car they called the previous owner instead of me, my details where on the paperwork they didn't bother to look at. when I scheduled another drop off because my car was having the same issues, they gave me a time and I expected it to be quick in and out because I had already gave all the details over the phone. This man was rude with his questions, idk that much about automotive and he was making me out to be stupid. When he got my phone number wrong for the 3rd time he gave me attitude and tried to make me sign false papers with the wrong number, and said "you want me to kill another tree for you" like it was my fault he made a mistake. After all that I missed my Uber home so I didn't go though with the service. This place cost me $20 for something that could of been handled simply. Please look into this customer service representative and take actions, nobody should have to deal with that while already having car troubles. Makes it out to be a hostile environment.
• EH

  Eric Hanson

  Oct 26, 2025
  1.0
  Awful experience, I went in for a car inspection and they charged me for work I didn't need. We're not transparent on the cost either. Recommend going anywhere else.
• LW

  Liz W.

  Oct 26, 2025
  5.0
  As I was driving to work, my car began to overheat. This was not something I had ever experienced before. My car was beeping at me frantically and going into the red on the engine temperature gauge. I was scared. I called my dealership who said they could take my car Nov 8th. It was October 20th. I needed something now. I made it safely to work after adding some coolant and asked my boss for a recommendation. I was expecting some mom and pop mechanic but he said, “I’ve always taken my car to Dobbs down the street. They have always done great work and have even saved me money.” So off I went on his recommendation. The first thing I noticed was how personable every single person I talked to was. They were polite and kind. Second, the showroom: clean, spacious, and filled with awards for best store of the month and year. I spoke with Nathan who assured me that I would be taken care of. I left my car in their capable hands. Late that day I got the call. I had a cracked radiator. The manager (also Nathan) explained the cost. Why it could cost as much as it might and why it could be less. I had asked for the problem to be fixed as well as an oil change and break pad replacement. His quote didn’t include the break pads. I questioned him. And he replied that the break pads were in perfect health. I found their honesty refreshing. When I went to pick my car up the next afternoon. I came in to find them explaining why it took so long. They had to request the part three times! Each time the dealership they worked with sent the wrong part! Finally, Nathan (manager) drove over to the dealership to find and procure the correct parts! That’s service. My car runs like a dream. If ever I should need any auto work again, I will wait until I’m at work and send it back to Dobbs. They are trustworthy, hardworking and fair. I recommend.
• BS

  Brett Shelton

  Oct 25, 2025
  5.0
  Whenever I do drop offs, they usually can get whatever needs to be done by lunchtime so it’s very convenient. Appreciate it.
• HG

  Hunter Gonce

  Oct 14, 2025
  4.0
  The guys were awesome, got me in right away to replace my car battery. However, I paid $400. Seemed really high for 15- 20min of labor. Curious why they don’t pro rate the hourly fee based on how long the repair takes. My car sat out in the lot for 30min before they looked at it, they only worked on it for 15. Maybe they wanted the hour charge so they needed me to wait a full hour to charge me accordingly.

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