Pundmann Ford

4.4
1699 reviews

About

Ford DealerCar DealerUsed Car Dealer
Pundmann Ford opened it's doors on April 25, 1925, in St. Charles enduring through the Great Depression, World War II and in 1951 moved to their second location. Pundmann Ford is still owned and operated by the Pundmann Family. Pundmann Motor Company's approach to business has always stayed the same, Pundmann People Care. It is because of this approach that our store has received national recognition for our excellence in customer service.

Details

  • DeliveryAvailable
  • RestroomAvailable
  • Onsite servicesAvailable
  • Free parking lotAvailable

Location

Pundmann Ford
2727 West Clay Street, Saint Charles, MO
63301, United States

Hours

Reviews

4.4
1,699 reviews
5 stars
1,363
4 stars
99
3 stars
34
2 stars
39
1 star
164

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Customers consistently praised the sales team for being friendly, knowledgeable, and non-pushy, with several specific mentions of salespeople like Jeff Bess and James Jones.

Service Quality

Feedback on the service department was mixed; while some customers appreciated the quick and friendly service, others reported significant issues with communication and quality of repairs.

Customer Care

Many reviews highlighted the dealership's commitment to customer satisfaction, with staff going above and beyond to assist customers throughout the buying process.

Communication Issues

Several customers expressed frustration with poor communication, particularly in the service department, leading to dissatisfaction with their overall experience.
  • HN
    Hayley Newtown
    Jan 2, 2026
    5.0
    Worked with Jeffrey Bess to purchase a car and had a great experience! Working with him was straight forward, and he was understanding with all my questions. Michael Jr Pundmann helped with financing and was also awesome!
  • JM
    Joe Maixner
    Dec 29, 2025
    5.0
    The service team at Pundmann is top notch. I have taken vehicles over the years to different local dealerships, but the Pundmann team will get my business moving forward. They tell it like it is, are honest with their assessments, and do what they say they are going to do. Highly recommend if you need service on your Ford vehicle.
  • MI
    Mindy I.
    Dec 24, 2025
    5.0
    Recently reached out to Pundmann on a new vehicle and had a very nice experience. I wanted a female salesperson as I've had negative experiences at other dealers with men, however, Ethan did a great job. I walked away with a new vehicle and a basic understanding of all the tech. And since the vehicle may be smarter than me, I know Ethan can help if I need a refresh. Financing also was a nice experience with Michael Pundmann. I can definitely see why this dealer has been in business for 100 yrs!
  • JL
    Joe Leibner
    Dec 16, 2025
    5.0
    Campaign Log: The Quest for the Used Van Party entered Pundmann Ford seeking a reliable used van under difficult conditions and with a modest gold purse. Many might have declined the quest… but Jeff Bess, Salesman of the Realm, accepted without hesitation. Jeff rolled a Natural 20 in persistence, honesty, and sheer effort. Despite tough circumstances and a small commission reward, he fought through obstacles, answered every question, and stayed fully engaged from start to finish. No pressure tactics, no shady side quests—just a solid, trustworthy guide who genuinely wanted to help the party succeed. When we reached the final dungeon (Financing), Jacob, Keeper of the Contracts, proved to be a strong ally as well—clear, helpful, and easy to work with. No cursed paperwork. No surprise traps. Quest outcome: Van acquired. Party satisfied. Experience legendary. If fate ever sends me back to Pundmann Ford, I would 100% choose Jeff Bess again as my guide and would wholeheartedly recommend him to anyone beginning their own automotive campaign. Seriously, if you're looking, reach out to Jeff, he won't disappoint and will likely cause you to look there first next time.
  • JM
    Jared Masoner
    Dec 16, 2025
    1.0
    I had previously left a 5 start review, however that has changed now. This dealership sold me a 2023 F150. According to them they looked it over and said everything was great. Bought the truck and had it towed to my home state. Turns on the rear axel bolt is broken on the truck! Was never told about it and was never informed of the recall on this truck. My local ford dealerships say the part has been on back order since February and recommends not driving it at all until it’s fixed. If you want to trust this dealership to take care of you and ethically do what’s right you can forget about it. Take your business somewhere else.

Frequently Asked Questions About Pundmann Ford

Where is Pundmann Ford located?

Pundmann Ford is located at 2727 West Clay Street, Saint Charles, MO 63301, USA.

What are the operating hours of Pundmann Ford?

Pundmann Ford is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.