Business Details
About
Ford DealerCar DealerUsed Car Dealer
Pundmann Ford opened it's doors on April 25, 1925, in St. Charles enduring through the Great Depression, World War II and in 1951 moved to their second location.
Pundmann Ford is still owned and operated by the Pundmann Family. Pundmann Motor Company's approach to business has always stayed the same, Pundmann People Care. It is because of this approach that our store has received national recognition for our excellence in customer service.
Details
- DeliveryAvailable
- Onsite servicesAvailable
- Free parking lotAvailable
- On-site parkingAvailable
Location
Hours
Reviews
4.4
1,672 reviews
5 stars
1,343
4 stars
97
3 stars
32
2 stars
39
1 star
161
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the sales team for being friendly, knowledgeable, and non-pushy, making the car buying process enjoyable.
Service Department Issues
Several reviews highlighted significant problems with the service department, including poor communication, delays, and dissatisfaction with repairs.
Customer Care
Many customers felt valued and appreciated the genuine care shown by staff, contributing to a positive overall experience.
Mixed Feedback on Communication
While some customers reported excellent communication, others experienced delays and lack of follow-up, particularly in the service department.
Overall Satisfaction
Despite some service issues, many customers expressed high satisfaction with their purchases and the dealership's atmosphere.
- TETracy Evans4 days ago5.0Our experience at Pudman Ford was great we worked with Jeff and Will in sales they are great. No pressure, very helpful. They listen and try to get what you need. Will definitely recommend to others. Finalizing the sale with Mike in finance was easy as well. He took time to explain everything to my daughter who was purchasing her first car. Everyone was so nice and easy to work with.
- MCMatt CollardNov 15, 20255.0I had an excellent experience at Lou fuse Ford. My salesperson was named Luke and his team we’re very friendly and knowledgeable. I did buy a bronco from them and the process was seamless. They were efficient with the paperwork, not making me wait all day as some other dealers do. I would highly recommend the used Ford based on my experience. And we’ve already had that bronco out in the mud. It’s been fantastic.
- MZMatthew ZeisOct 31, 20255.0Exceptional Service from Jack Schellenger at Pundmann Ford! My wife and I recently purchased a brand new Ford Expedition from Pundmann Ford, and our experience couldn’t have been better, thanks entirely to our sales rep, Jack Schellenger. We originally planned to buy a used Expedition, but after doing some research, we realized that purchasing a new one was going to be a better option for us. So, we decided to visit Pundmann Ford to check out their lineup of new Expeditions. From the moment we walked in, Jack greeted us warmly and immediately made us feel comfortable. He was very easy to talk to and answered all of our questions. As anyone who has bought a new car knows, the process can take some time, but Jack and the rest of the Pundmann team made every minute of it enjoyable. Jack was professional, patient, and genuinely cared about making sure we were happy with our purchase. We were especially impressed with how much time he spent with us, showing us how to make the most of all of the features our new car had to offer. We left that day not only with a beautiful new Expedition, but also with total confidence that we made the right choice, both in vehicle and dealership. We’re writing this review specifically because of the outstanding experience Jack provided. If you’re in the market for a new Ford, we can’t recommend Jack Schellenger and the team at Pundmann Ford highly enough!
- AMAndy MillerOct 31, 20255.0I just recently purchased an F-150 from Pundmann Ford, and I couldn’t be happier with the entire experience! From start to finish, this dealership is absolutely top-notch. The staff was friendly, professional, and made the whole process simple and stress-free. You can tell they truly care about their customers and take pride in their work. The service department is just as impressive — fast, honest, and dependable. If you’re looking for the best car buying experience out there, Pundmann Ford is the place to go. Highly recommend!
- WWWilliam WardOct 24, 20251.0Absolute worst service department experience I’ve ever had. Called several months ago to schedule an appointment for recall work and have my third row seat fixed. Right out of the gate it turned in to a disaster… From the first appointment and scope getting messed up to the fact I had to bring my car in a total of 3 separate times over 6 full days across 2 months, and then receive a bill for hundreds more than I was told on two separate occasions, I could not have envisioned a worse experience…. And the car isn’t even fully fixed yet 2+ months in to this ordeal… when I went to go pick it up after the second visit I was told all was fixed and ready, when in reality they didn’t even do the third row seat repair and never ordered the parts!!! So I had to bring it in a THIRD time… then, as I went to go inspect the third row seat repairs after picking it up when the work was finally supposed to be done after the third 2 day stint, a plastic cover popped off and I find out they didn’t even get to finish one of the recalls because they didn’t have the part in- even though I was told several times “all parts are in let’s get your vehicle back in to finish up before both the second and third times leaving my car with them. Deceptive and misleading, ignorant, and completely dismissive service department. The cherry on top being the final bill price I paid was hundreds more than I was quoted over the phone. Would never bring my car here ever again or trust them with anything.
Frequently Asked Questions About Pundmann Ford
Where is Pundmann Ford located?
Pundmann Ford is located at 2727 West Clay Street, Saint Charles, MO 63301, USA.
What are the operating hours of Pundmann Ford?
Pundmann Ford is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
What brand of vehicles does Pundmann Ford specialize in?
Pundmann Ford specializes in Ford vehicles, including models like F-150, Explorer, Escape, Bronco Sport, Maverick, Superduty, and Bronco.
Is Pundmann Ford a family-owned business?
Yes, Pundmann Ford has been owned and operated by the Pundmann Family since its opening in 1925.
Does Pundmann Ford offer automotive services such as oil changes and brake repairs?
Yes, Pundmann Ford offers onsite automotive services including oil change service, brake shop, tire shop, and mechanic services.
Is Pundmann Ford accessible to customers with disabilities?
Yes, Pundmann Ford has wheelchair-accessible entrances and restrooms to accommodate customers with disabilities.
Does Pundmann Ford provide free onsite parking?
Yes, Pundmann Ford offers free onsite parking for its customers.
What nearby places can customers visit after their appointment at Pundmann Ford?
Customers can visit nearby places such as Traffic Jam, a popular cocktail bar and pub, or enjoy a meal at Pizza Pro, a local pizza restaurant.
Are there convenient gas stations near Pundmann Ford for fueling needs?
Yes, there are several nearby gas stations including Phillips 66 Gas, Midwest Petroleum, and Phillips 66, which offer fuel and convenience store services.
Where can customers get automotive repairs or parts near Pundmann Ford?
Nearby automotive-related businesses include Ford Service for automotive repairs and Smart Start Ignition Interlock for automotive parts and accessories.