DOBBS TIRE & AUTO CENTERS INC

Reviews

• JW

  James Walker

  Oct 29, 2025
  5.0
  I couldn't manage to get my headlight replaced by myself so I came in. The guys were great, got me in and out in less than 20 minutes and I even got a good deal on some new wiper blades from their website. Can't recommend this location enough.
• JC

  john casbourne

  Oct 28, 2025
  5.0
  Very good service in and out in about an hour.
• MS

  Mari Swinney

  Oct 25, 2025
  1.0
  What was supposed to be a simple alignment on my 2018 BMW 530i xDrive turned into one of the most stressful and disappointing auto repair experiences I’ve ever had. I came into the Dobbs in St. Charles after hitting a curb and replacing a tire. My dashboard showed a “chassis stabilization” alert, so I requested an alignment to correct it. After inspecting the car, they told me they couldn’t complete the alignment because I needed a lower control arm, which seemed reasonable at the time. A few days later, I decided to return and have them complete the control arm replacement. Since my front tires were showing wires, I also agreed to purchase two new tires — a total bill of around $1,455. I expected that by paying that much, I’d be getting quality work and communication. Instead, everything that followed made me question how this shop is even in business. Not long after dropping off the car, I got a call from the advisor saying they couldn’t remove my driver-side front wheel. They claimed they might have to drill into it, and that doing so could cause thousands of dollars in additional damage. No confidence. No clear explanation. Just “we might destroy your wheel.” I was shocked — drilling through an aluminum wheel on a BMW should be a last resort, not something casually mentioned over the phone. They told me they would stop and “work on it tomorrow.” The next day, I got another call saying after about three hours of work, the job was done. Relieved, I went to pick up my car — but immediately realized things weren’t right. None of my dash sensors or service lights were reset, even though resetting and calibrating them is part of an alignment service. My front wheel still leaned visibly, meaning the alignment was clearly off. When I asked about it, I was brushed off and told, “We don’t reset check-engine lights.” The advisor then accused me of bringing the car in with a check-engine light already on, saying my car had “too many issues” to reset anything — something completely untrue and irrelevant to the alignment I paid for. At no point did anyone call me before finalizing the repair or charging me to discuss these supposed “issues.” When I tried to express how frustrated and disappointed I was — after spending nearly fifteen hundred dollars and still leaving with an improperly aligned car — I was threatened with the police for simply being upset. Not once did anyone take responsibility or even attempt to make it right. I left that shop feeling disrespected, taken advantage of, and completely dissatisfied. I brought them a car that needed a control arm and alignment, and I left with a car that still drives crooked, a set of uncalibrated sensors, and a sour taste about how they treat customers. If you value honesty, professionalism, and accountability, please do yourself a favor and go anywhere else. This location failed on every level — from communication to workmanship to basic respect.
• DD

  David Deal

  Oct 15, 2025
  5.0
  Came from out of town and had a tire with a slow leak. After calling 3 other stores, called Dobbs, talked to Paul who said they would be glad to take care of us. Nice friendly service.
• KL

  Ken Lindsey

  Oct 14, 2025
  1.0
  had appointment to replace 3 tire pressure sensors. was told 1 to 1/2 hours so decided to wait. watched my truck set on the lift for 2 hours before asking. was told they had to order parts. I would have thought that after making appointment they would make sure they had the parts needed but no. appantly they didn't even check until after they removed the tires. guess they wanted to make sure I couldn't leave. still waiting over 3 hours. won't happen again.

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