DOBBS TIRE & AUTO CTRS INC

Reviews

• AS

  ALLEN SMITH

  Oct 25, 2025
  5.0
  Another great job by the Dobbs Ellisville staff. Andrew did an outstanding job on short notice. Best service anywhere!
• JB

  John f baumann

  Oct 22, 2025
  5.0
  Well, the dreaded day was rapidly approaching: DMV license plates renewal. Waiting to get the vehicle inspected, waiting in lines at the DMV. Call DOBBS! Made appointment.Greeted by Andrew with courtesy and a smile, asked to have a seat while the inspection was completed and 17 minutes later….BOOM inspection completed. Very happy with the professionalism,the courtesy and results.
• DK

  Dawn Kniffin

  Oct 21, 2025
  5.0
  Great experience! I had a slow leak in my tire. I dropped it off at 4pm with no appointment and they had it fixed by 5pm. Plus the mechanic picked up my sister and I when it started to ran while we were shopping at Marshall’s. 😆 I will definitely go back to them in the future!
• JW

  Joel Wilson

  Oct 18, 2025
  5.0
  Highly recommend. I forgot his name but the manager is an extremely nice guy. I took my mustang in for an oil change, it takes 10L of oil so it would’ve been the price of two oil changes. Most places in the area quoted me at $150-200, I spent $40 at Dobbs and left with an amazing experience. They take care of their people and tell you how it is. It was my second time having work done and both times the experience was top tier. I’m not sure if it’s the franchise as a whole or just this location, but they do things right. If you don’t know much about cars and want to go somewhere where they won’t upsell you, I highly recommend this Dobbs location!
• JF

  Jon Fulmer

  Sep 30, 2025
  1.0
  Following is a letter I sent to Dobbs corporate office last week regarding my recent experience at your Ballwin location: Recently, I had an experience that thousands of St. Louisans have had over the past 49 years: A trip to a Dobbs location that resulted in unexpected and possibly unnecessary repairs and expense. I thought you would want to know about it. On August 18th of this year. I went to your Ballwin location for new tires. I was informed that I would also need four new TPMS sensors, which would add a cost of $319.80. They said that new tires could not be put on the car without replacing these sensors. I was stuck, so I gave the okay. This was a new one on me, but I trusted the Dobbs advisor who told me they do three or four such repairs a day. He also told me, after the sensors and tires were on my vehicle that I needed an alignment. I declined. Upon getting my car back, I noticed a knocking sound in the front end. I went back in and asked them to examine the problem. The manager told me that it would cost me approximately $75 to examine the vehicle. "Even after paying you $1,200 for new tires and sensors?" I asked. He rightly dropped the $75 fee. After examining my vehicle, I was told that I would need both lower ball joints, both inner tie rods and front stabilizer links, totaling $1,029 additional dollars. Before declining the service and leaving with my car, I asked, "Why didn't you catch this problem when you put tires on my car the other day?" (Dobbs business practice of looking for other possible repairs is well-known.) Neither the David Peterson, Store Manager, or Chris McCartney, Service Manager, could answer the question. I declined the repair while suspecting aloud that the car was most likely fine when they had it and that something had happened when they mounted the tires to cause the knocking sound. I subsequently visited two independent repair shop owners for second opinions. The consensus was that I did NOT need lower ball joints or tie rods. Additionally, both shop owners – as well as a local Hyundai dealership – informed me that the TPMS sensor repair is a much rarer repair than I was led to believe. Furthermore, upon visiting two other shops for a second opinion on the alignment, I was told that I didn't need one. Such things have happened to me at two other Dobbs stores in the past five or so years. Fortunately, both stores' managers had the integrity to plead a mea culpa on behalf of deceitful employees. Unfortunately, when given the chance to own up to their own overzealous service writing attempts, McCartney, the Service Manager at the Ballwin store failed to do so. Meanwhile, Peterson, the store's manager, stood and watched in absolute silence. In a normal situation, I would ask that my $319.80 for what I believe was an unnecessary repair be refunded and that the two Dobbs employees, Peterson and McCartney, be terminated. But this is not normal. Because, contrary to my opening statement in this letter, maybe you DON'T care about such occurrences. It's been apparent for decades that this is your business model, so you're probably proud of the two gentlemen who tried (and to a small degree, succeeded) in pulling one over on me. I look forward to your response.

Frequently Asked Questions About DOBBS TIRE & AUTO CTRS INC