Tenvoorde Ford, Inc.

Reviews

• SS

  Sheila

  Jan 1, 2026
  5.0
  Very nice experience from the test drive to the financing. They were upfront on everything that we asked them. Only thing that was disappointing, was buying a certified truck but it only came with one key. As we will now need to purchase another key from the dealership.
• NS

  Nick Stoops

  Dec 27, 2025
  5.0
  Mike in service is the only advisor I’ll work with so not sure about all the other, very honest, never oversells and will do what he can to help any situation. The diesel mechanics he has are outstanding
• SD

  Steve DeMorett

  Dec 17, 2025
  4.0
  Everyone was nice enough, no problem there. I had a remote start installed as an option by the dealer when I purchased the new truck . It wasn’t working now, so I brought the truck in to see what was wrong. After nearly $150 of diagnostics, I was told that I needed a new remote start for about $500. I was fine with that and told to drop off the truck again on an afternoon and it would be ready to pick up the next day at anytime. So, my wife dropped me off the next day at noon to pick the truck up. They told me that it wasn’t done, and they couldn’t figure out what was wrong at that point. I just said that it would have nice to have gotten a text or call so we wouldn’t have to wasted a trip into town. I didn’t get any sort of apology. Just any acknowledgment of accountability would have been fine with me. Then my truck was there a couple more days and I was told that it would be another $1100 to get the remote start fixed. I don’t quite understand how a remote start installed by the dealership 5 years ago would cost that much to replace. So it’s hard to give a 5 when my issue wasn’t really resolved.
• AD

  Abigail Davis

  Dec 16, 2025
  5.0
  Out of all the places I’ve bought cars Tenvoorde Ford in St. Cloud is definitely the best. I bought my second car from them last week and they have been so amazing and just went above and beyond to make sure we were happy and left knowing everything that was needed to know. Kat was amazing enough to reach out to us as soon as she saw us inquire. She helped us pick out the perfect car for our family and we couldn’t be happier! A couple years ago we had bought a car from George and he was just as amazing. Seriously a great place!
• DL

  Danielle L

  Dec 12, 2025
  5.0
  ** Update*** After everything that had happened, Craig reached out to me to make things right. They fixed my heated seats, and also gave me a free detail on my car for all the mishaps. They gave me a loaner in the meantime, and send a driver out that actually helped me transfer and install all my car seats. Returned my car a day and a half later, again with a helpful driver. After all the problems they did go the extra mile to make it right. I wish i had good things to say at the moment, but sadly I do not. I got recall in the mail a few months ago about my car randomly starting on fire. I reached out to Tenvoorde to do the work since you need to use a Ford dealership and they are the closest. They picked my expedition up In the beginning of October to fix part of the recall. Upon returning my vehicle, my heated seats no longer worked and the lights on the buttons wouldn't even turn on anymore. Since they are doing wiring, I assumed maybe they unplugged it. I promptly called the next day to inform. My service tech was quite rude on the phone and i had to specifically ask for him to make a note in the computer to look at it the next time they take it for the rest of the recall. Fast forward to yesterday, December 11th, they rake my car at 8am, I have told them repeatedly i need my vehicle back by 4pm so i can go pick up my children from daycare, since they are all in car seats, which are in my vehicle. I also bring up the heated seats again. They seem to understand. I get a call around 2pm that they can not figure out my heated seats, i say that's fine, If you have to take it another day i get it, I just need the recall done at the moment and my car back in time to pick up my children. They again agree, so I'm fine. Around 3:40pm i call them to ask where my car is, they say they are just waiting on a driver, i again repeat i need my car in 20 minutes, he assures me it will be fine, so again I wait. 4:10 pm i call, he assures me they will be here any second now, so i hang up and wait. Around 4:20 they show up, I'm already late so im trying to hurry, and realize they delivered the wrong car. Not even the same color or anything. I'm 30 minutes out from Tenvoorde. I am beyond upset. The delivery lady is nice, but is no help. The sales tech calls me as im trying to figure out what happened, and informs me they still have my car at the dealership. Proceeds to tell me that I am going to have to ride back with them and pick up my vehicle. I arrive to the dealership around 5pm. Already an hour late for pickup, now i have to drive through St.cloud at primetime rush hour. Over two hours late for pickup, broken heated seats still, and not very good customer service. I dont even know where to go from here. I work in customer service, i know how things should be handled, and that was not the case. Please do better for others sake. Also please make it right with what has happened.

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