Safelite AutoGlass

Reviews

• AA

  Andrew

  2 days ago
  1.0
  Their online chat bot gives out mis information & so do their employees. When scheduling for underground garage repairs you used to be able to have a 7’ clearance in a heated garage which I have and they’d repair before. To double check I not only asked the online chat bot, but called Safelite and an agent confirmed with me that works. Then the tech calls me next day on his way and says I need a 7’9” clearance because they have a new fleet that requires it. Ok not his fault but frustrating and he says he experiences this all the time. So to attempt to improve things for future customers I call safelite and they tell me that’s incorrect and a customer service rep says she called the manager of the store and it’s 7’0” clearance. I confirmed twice it was that clearance wither her. I said great let’s do the service then. She gets the assistant manager on the phone ( customer service lady hangs up) and I speak solo to the assistant manager who tells me the clearance is 7’4” . Furious I say “ the customer service agent just informed me it was 7’ “ The assistant manager then tells me I must’ve misunderstood her - essentially calling me a liar. I said no I confirmed twice and she still said I misunderstood her. Absolutely furious I wasted over an hour with this joke of a company - it seems as if they are out to run circles on you and nobody gives a rats you know what. Latrice was the assistant manager- I suggest learning customer service and not telling customers they are dumb. As well as your customer service team and corporate needs to fix all of the misinformation. I cancelled called another shop and had a polar opposite experience. I would not use this company. Complete utter joke. I operate multiple businesses and if my staff teams ever did this to somebody I would do a full retraining and deep dive into how things are done. I would hear the customer out and examine what went wrong. Safelite seems to be way too large of a company to care and clearly there aren’t checks and balances.
• KZ

  Katie Zurick

  6 days ago
  5.0
  This was the easiest process; from scheduling the appointment to the repair itself and an all around great customer service experience.
• CO

  Carrie Overgaard

  Mar 10, 2026
  5.0
  Impressively fast service, you made the experience painless and easy. I would have been happy to wait longer as I spent my time waiting and enjoying good food at Malcolm Yards!
• MF

  Molly Foster

  Feb 27, 2026
  5.0
  Super easy to schedule. Timely and professional service. Very happy.
• ML

  Manuel Lewis

  Feb 15, 2026
  5.0
  Amazing service. I was a little nervous about doing it because I didn’t know how long it would take and if I would get a good technician, the technician was amazing. Showed up a half an hour early was done a half an hour early and also help me put my license plate on which he did not have to do for this being the first time I’ve had to deal with something like this, I think Safelite would be the only place I would go because of how professional the work is.

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