Business Details
https://www.nationalcar.com/en/car-rental/locations/us/mn/minneapolis-arpt-term-2-humphrey-19vd.html
About
Car Rental Agency
Get last minute deals on car rental rates for business and vacation travel in Minneapolis, MN with National Car Rental - Bypass the Counter at the airport with the Emerald Club.
Location
Hours
Reviews
4.3
180 reviews
5 stars
125
4 stars
19
3 stars
13
2 stars
8
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting exceptional service from specific employees.
Vehicle Condition
Feedback indicated mixed experiences with vehicle cleanliness, with some cars reported as dirty upon pickup.
Reservation Issues
Several customers experienced problems with reservations, including cancellations and unavailability of vehicles despite having confirmed bookings.
Emerald Aisle Experience
Emerald Aisle members generally reported a smooth and efficient rental process, although some noted limited vehicle selection.
Pickup and Drop-off
Customers appreciated the quick and easy pickup and drop-off process, although some mentioned confusion regarding terminal locations.
- JAJanine AstonSep 2, 20255.0Such great service both at pick up and drop off! I went to the wrong terminal drop off and the lady was so kind, she gave me the correct address and helped me out of the parking lot. Thank you!!
- JWJohn WilliamsAug 20, 20251.0I have been an emerald aisle member with national since 2018. I called their location Monday morning looking for a truck and it's been 48 hours with no response or returned call. Very unfortunate they treat their most loyal customers this way.
- MFMiranda FlorkowskiAug 10, 20253.0I always prefer national but terminal 2’s location seems to be suckers for getting every last penny out of you. We stopped to fill up at the only gas station outside the location and fill up to full. However, they charged us 1/2 Gallon of gas. Do they really just want you to bring a gas tank with you and fill up as you hand the keys over?? Terminal 1 crew is five stars, but not this terminal 2 crew.
- WMWalter MerchantAug 7, 20255.0I love renting from National, great customer service. Always a pleasure to deal with their employees! Thank you 😊
- DCDavid CastroJul 23, 20255.0I left the keys in my back pack Ethan went above and beyond to locate me at my gate to retrieve the keys . Thank u !