Valvoline Instant Oil Change

Reviews

• C1

  Crispy 1

  Nov 13, 2025
  4.0
  A sales pitch for the goods and services you offer is amazing and was very well executed. The only point of buttle I could possibly make is when you see someone trust in a uniform in a similar industry or possible competitor. Throw the script out the window and change your tactics on how you would sell the products and services. For example, try to use more of a technique as if it is a good or service that they wouldn't want to take care of themselves. In other words humanize your sales pitch.
• KG

  Kalica Good

  Nov 8, 2025
  5.0
  Great team who cares and excellent service.
• FR

  Friends of Tami Rey

  Nov 7, 2025
  1.0
  I recently visited the Valvoline Instant Oil Change on Gull Rd for a routine oil change. About a week later, while sitting in my car, it suddenly shut off and would not restart. I had it towed to a reputable independent mechanic, who determined that the engine was severely overfilled with oil and had become hydrolocked, causing major damage. I was advised to contact Valvoline right away. I spoke with Rachel, the store manager, who stated she would review the DVR footage from my service. She later called back saying she watched the video and was certain her technicians did nothing wrong. She claimed the oil gun was in my vehicle for 32 seconds, which she said dispensed the correct 8 quarts, and that the oil gun was “calibrated correctly.” However, she could not confirm that the calibration applied to the date my oil change was performed. Rachel also told me she had contacted the area manager and another store manager from the Westnedge location, and they would meet her at the shop where my car was located to inspect it. When they arrived, my independent mechanic explained his findings and lifted the vehicle for them to review. Before doing so, they had a discussion outside in the parking lot. During the inspection, they asked me twice if I had added oil after the service and even suggested that some other fluid might have made the oil appear full, despite not having drained or tested anything. This was concerning, as it seemed they were already trying to deny responsibility. My mechanic offered to drain the oil for them so they could see the overfill firsthand, but they declined, saying they had a mechanic they “had used before” who could handle it. I reluctantly agreed, and Valvoline arranged for the tow and provided me with a rental vehicle while they “investigated.” I was told their chosen mechanic would not be able to look at the car until Friday, yet I was contacted the next morning saying it had already been inspected. When I missed that call and returned it the next day, I was told Rachel was off. When I finally reached her, she claimed she had tried calling me twice on her day off calls that do not appear on my phone records. Rachel then informed me that their mechanic said when the oil cap was opened, a gallon of antifreeze came pouring out, followed by oil, claiming there was a gallon of antifreeze and 8 quarts of oil. However, the mechanic who actually examined the vehicle told me something different that the fluids were mixed, that they could not determine how much of each fluid was present, and that they could not confirm or rule out Valvoline’s fault. They did note that this type of engine rarely experiences a malfunction like this. Prior to Valvoline’s inspection, there was no evidence of oil and coolant mixing on the dipstick or oil cap. After receiving conflicting explanations, I tried to contact both Rachel and the area manager again, but was told they were “unavailable.” Shortly after, I received an email from another manager stating that Valvoline was not at fault, that I needed to return the rental immediately and retrieve my vehicle, and that there was “no point” in trying to escalate the issue further. This is unacceptable. My vehicle had no mechanical issues prior to Valvoline’s oil change, and the sudden engine failure occurred only days afterward. The lack of transparency, conflicting information, and refusal to take accountability are deeply concerning. The cost to replace my engine is approximately $20,000, and I have been left without a fair resolution. I am requesting that Valvoline Corporate contact me directly and expeditiously to review this matter and provide an appropriate resolution.
• EG

  Emily Giles

  Oct 31, 2025
  5.0
  Stopped by for an oil change and thought I’d have to wait long..not only did I not have to but the team was quick and efficient. Couldn’t get a good read at the others car but Kaeleb was so kind and the rest of the team explained everything well. Worth every dime! I’ll be coming here from now on. Great job guys and girls!
• JB

  Jeremy Burleigh

  Oct 20, 2025
  1.0
  Shawty work, do not go here for Oil changes. I had to take my new car to documentation that the oil change was done for car warranty. I took it here for a year to get my oil changed done. The car has an engine splash guard. They did not correctly install it back which caused the wheel to rip the fender well. The engine splash shield has 17 bolts when I looked underneath it. There was only seven installed. I don’t know if that was incompetency or just pure laziness. The oil filter cap stripped out and they could not remove the oil filter. This is a new car and they are the only ones that have touched it. I will never take it back to this place again.

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