Very clean, nice open space. Have coffee, or water if you like. Went to get a chip fixed in my windshield, service technician took it back, it was back out about 30 minutes later, and it's perfect even offered me new wipers. Great friendly staff personnel and technician.
I know I'll go here here to get my windows fixed. Thank you guys 🤘🤘🤘🤘🤘
You guys rock!
ZL
zariah Lamden
Mar 11, 2026
5.0
Had a great experience with all of the steps regarding service and replacement of my windshield, the only thing I could say that annoys me/is bad is that my wipers intermittent setting no longer works but I have no leaks no cracks and everything else is perfect!
BB
Brett
Mar 7, 2026
5.0
Overall a great experience. After calling a few other businesses for a windshield replacement, Safelite was by far the best price. I opted to drop my vehicle off and they completed it in just over an hour as promised. Everyone I interacted with was very friendly. I found the website very user friendly when selecting my windshield and setting up an appointment.
AN
Alicia N
Mar 6, 2026
5.0
Chose to have the technician come to the house to repair the windshield and the process was simple and straightforward.
Our technician was extremely kind and professional. And the job was done in the time that was given.
It was a painless experience and I will contact them for any windshield needs in the future.
KH
Kevin Healey
Feb 19, 2026
5.0
Noah was our technician. I couldn’t ask for a better experience. Here’s a few reasons why: He called ahead and I offered to allow him to come early if he wanted to or could. He arrived within 30 minutes of that call. He addressed me as “Sir” which you rarely see this kind of simple respect with anyone these days. When I walked out to just see the progress, he mentioned a few trade tips he does to make the project go a bit smoother, like running the defroster to help prevent glass chips from falling into the vents during the removal stage. He was also able to carry on a conversation that was not forced or uncomfortable. In other words, he was a well rounded person and a pleasure to meet. I would suggest to Safelite that if they could escalate Noah to a higher position, say one that trains newer techs, then Safelite may be able to improve their service company wide.
I say this only because years ago, I had Safelite replace a windshield on a different vehicle and it was not a good experience from bringing the wrong glass, and poor installation. Gave Safelite another go, and this time Noah made my day. Thank you.
Frequently Asked Questions About Safelite AutoGlass
What are the business hours for Safelite AutoGlass in Grand Rapids?
Safelite AutoGlass in Grand Rapids is open every day from 8:00 AM to 5:00 PM.
Where is Safelite AutoGlass located?
Safelite AutoGlass is located at 3682 Plainfield Avenue Northeast, Grand Rapids, MI 49525, USA.
What services does Safelite AutoGlass offer?
Safelite AutoGlass offers windshield repair, auto glass shop services, auto repair, and auto body shop services among others.
Does Safelite AutoGlass require appointments for service?
Yes, Safelite AutoGlass requires appointments for their services.
What languages are supported at Safelite AutoGlass?
Safelite AutoGlass supports services in English and Spanish.
What payment methods are accepted at Safelite AutoGlass?
Safelite AutoGlass accepts American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Is there a wheelchair accessible entrance at Safelite AutoGlass?
Yes, Safelite AutoGlass has a wheelchair accessible entrance for its customers.
Are online estimates available from Safelite AutoGlass?
Yes, Safelite AutoGlass offers online estimates for their services.
What nearby automotive repair shops are close to Safelite AutoGlass?
Nearby automotive repair shops include Henderson Glass, which provides additional options for auto repair services near Safelite AutoGlass.
Where can I find automotive parts and accessories near Safelite AutoGlass?
Discount Tire and The Good Stuff Fireworks nearby offer automotive parts and accessories, convenient for customers visiting Safelite AutoGlass.
Are there places nearby where I can grab a meal after visiting Safelite AutoGlass?
Yes, Wingstop, a chicken wings restaurant, is located nearby for a quick meal after your auto glass service.
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