Business Details
About
Towing Service Station
J's Towing provides towing and roadside assistance to the Grand Rapids, MI area.
Location
Hours
Reviews
3.9
142 reviews
5 stars
96
4 stars
6
3 stars1
2 stars1
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful nature of the drivers and dispatchers, highlighting their professionalism and willingness to assist.
Pricing Issues
Several reviews mentioned concerns about inflated pricing and unexpected charges, leading to feelings of being taken advantage of during vulnerable situations.
Driving Safety
Multiple customers reported reckless driving behavior from J's Towing drivers, raising serious safety concerns about their operations.
Damage Claims
There were complaints about damage to vehicles during towing and inadequate responses from the company regarding compensation for these damages.
Response Time
Customers frequently noted quick response times for towing services, with many expressing satisfaction with the promptness of the service.
- SLStarr LesterOct 17, 20251.0On 10/16/25 around 5:28 PM, a driver from J’s Towing nearly sideswiped me on US-131 northbound, merging recklessly from the Hall St. ramp during rush hour, with his long truck. The driver didn’t take caution when entering high traffic. I had allowed space for others to merge safely, but J’s Towing forced their way in, trying to squeeze through a tiny margin— a move that could have easily caused a crash if I had gone any faster! My young child was in the car at the time, and I can’t imagine what impact this would’ve caused, thank God it didn’t. I then saw the driver continuing to speed and weave through traffic toward the S-Curve ahead of me. Whoever manages this Google business account should note that this driver is dangerous and should have his license or driving ability revoked. He is operating dangerously and putting lives at risk. This kind of behavior could easily result in a serious accident. With that being said, I’m reluctant to do business with J’s Towing if needing this type of service in the future.
- UPUlani PenaOct 7, 20255.0Best prices for towing! Jumped through hoops to get my bus loaded and delivered properly with amazing customer service!
- PMPenny Tate MeltonSep 24, 20251.0They didn’t tow the vehicle to the location that I requested. They did not inform me of the incredibly high tow bill after I specifically asked them to inform me. And then when I questioned the $2300 tow bill, I was told by one of their drivers, “We can charge whatever we want to”. Because of these unfair and questionable business practices I will be reporting to the Attorney General Consumer Protection Agency. If we had full coverage they would have charged my insurance company this ridiculously inflated bill. This is why our insurance premiums are so high, because of this type of fraudulent behavior.
- JWJanice WhiteAug 18, 20251.0J’s tow truck blocking the road next to the shop on my way home from work. I can see a minute or 2 but not 10. Rude!
- ARAaron RigterinkAug 8, 20255.0Shout out to Justin (driver) tonight for getting my car towed to the mechanic. AAA dispatch told me I could go home and wait since it was going to be a while yet and that I’d get text updates when the driver is on the way. The last text I received was a 67 min ETA. Justin called me when he arrived and had to wait about 5 minutes for me to return. He was very chill and understanding about it. He did great work and loaded/unloaded very efficiently and was very personable! Thank you!!
Frequently Asked Questions About J's Towing
Can you tow classic cars?
Our company is equipped with specialized machinery capable of transporting various types of vehicles, including classic automobiles, luxury cars, and most low-clearance vehicles.
Do you offer emergency towing services?
Our company provides round-the-clock emergency towing and roadside assistance services to meet your urgent needs.
How long will it take for a tow truck to arrive?
The arrival time of our tow trucks depends on factors such as your location and current traffic conditions. We aim to reach you as swiftly as possible and provide accurate estimated times of arrival.
Can you tow my vehicle if it's stuck in mud, snow, or a ditch?
Our recovery services are designed to safely extract vehicles from challenging situations, including mud, snow, or ditches.
What should I do if my car breaks down on the highway?
If your vehicle malfunctions on the highway, attempt to move it to a secure location if feasible. Activate your hazard lights and contact our service immediately for prompt assistance.
Do you offer roadside assistance services?
Our company provides a range of roadside assistance services, including battery jump-starts, tire replacements, fuel delivery, and vehicle lockout solutions.
Can you tow my vehicle to a repair shop of my choice?
We offer the flexibility to transport your vehicle to any destination you specify, whether it's a repair facility, dealership, or your residence.
What types of vehicles do you tow?
Our towing services accommodate a wide range of vehicles, including automobiles, motorcycles, trucks, recreational vehicles, and even heavy-duty vehicles and equipment.
Does J's Towing offer 24/7 emergency towing services?
Yes, J's Towing operates 24/7 and provides emergency towing and roadside assistance services.
What types of vehicles can J's Towing tow?
J's Towing can tow a wide range of vehicles including automobiles, motorcycles, trucks, recreational vehicles, and heavy-duty vehicles and equipment.
Can J's Towing transport classic or luxury cars?
Yes, the company is equipped with specialized machinery to safely transport classic automobiles, luxury cars, and most low-clearance vehicles.
Where is J's Towing located?
J's Towing is located at 2206 Chicago Dr SW, Grand Rapids, MI 49519, USA.
Does J's Towing provide roadside assistance besides towing?
Yes, they offer roadside assistance services such as battery jump-starts, tire replacements, fuel delivery, and vehicle lockout solutions.
Can J's Towing tow my vehicle to a repair shop I choose?
Absolutely, they allow you to specify the destination including repair shops, dealerships, or your home address.
What should I do if my car breaks down on the highway near Grand Rapids?
If your vehicle breaks down on the highway, move it to a safe location if possible, activate hazard lights, and contact J's Towing for prompt assistance.
What are some automotive-related nearby businesses to J's Towing?
Nearby automotive-related places include Jerry Vanden Toorn's Body Shop, Gipson Welding and Fabrication, Grapewood Garage, Piper Automotive LLC, and C-Tech Performance, perfect for vehicle repair or maintenance after towing.
Are there convenient nearby gas stations and convenience stores near J's Towing?
Yes, Mobil and J&H Family Stores are nearby gas stations and convenience stores where customers can refuel or grab essentials before or after towing service.
What nearby attractions or community events is J's Towing associated with?
J's Towing is associated with the DeVos Children's Hospital Light Up The Sky Monthly Event and the Grand Rapids Auto Show, which customers may enjoy attending.