Business Details
About
Towing Service Station
Smith's Towing & Recovery provides towing services and emergency and roadside assistance throughout the Washtenaw County, MI area.
Location
Hours
Reviews
4.1
274 reviews
5 stars
206
4 stars
8
3 stars1
2 stars4
1 star
55
What are people saying?
AI-generated from recent customer reviews
Response Time
Customers frequently praised the quick response times, often noting that drivers arrived within 20-30 minutes.
Professionalism
Many reviews highlighted the professionalism and courteousness of the drivers, with specific mentions of individuals like Moe and Monty.
Service Quality
Overall, customers expressed satisfaction with the quality of service, including efficient towing and assistance in difficult situations.
Pricing Concerns
Some customers raised issues regarding pricing, mentioning instances of perceived overcharging or dissatisfaction with the cost of services.
- DKDalene KolkDec 30, 20255.0Fast response, I had a flat and no spare, so I was flat bed hauled from Chelsea to Jackson. The operator was a nice young man, very polite and thorough in doing his job. I would use this service again should the need arise.
- DLDylan LiDec 27, 20255.0Our vehicle was stuck off-road in a challenging and hard-to-access spot. Several other towing companies lacked the specialized equipment needed to recover it. M. Hussein arrived promptly and was outstanding to work with. His service was highly professional, efficient, and of exceptional quality. Highly recommend!
- SWShanen WoodsDec 3, 20255.0Driver was excellent and got there very fast! The best I’ve been treated by a towing company!
- PTPayge ThillNov 30, 20255.0After my car slid into a ditch, Monty showed up & made my stressful situation disappear! Definitely will be contacting them if I ever need a tow in the future! Can’t recommend them enough!
- BBBryn BlankenshipNov 29, 20255.0Smith's was tasked with helping me with a locked out rental car and the service was absolutely beyond expectation. It was quick, it was efficient, the gentleman that helped me was very personable. I'd use these guys anytime after that experience.
Frequently Asked Questions About Smith's Towing Service
What areas do you serve?
Our service area encompasses Dexter, MI, and the broader Washtenaw County region, where we offer swift and dependable towing and roadside assistance services.
Are you available 24/7?
Indeed, Smith's Towing Service operates round the clock, every day of the year, including holidays. We're always ready to provide emergency towing and roadside support when you need it most.
What types of towing do you offer?
We provide a comprehensive range of towing services, including light, medium, and heavy-duty towing. Our capabilities extend to accident recovery, motorcycle towing, and the transport of high-end vehicles.
Do you offer roadside assistance?
Certainly. Our roadside assistance services include fuel delivery, battery jump-starts, tire changes, winch-out services, and assistance with vehicle lockouts.
Can you tow specialty or luxury vehicles?
Yes, we have expertise in transporting high-end vehicles. Our team employs specialized techniques to ensure your valuable vehicle is handled with the utmost care and professionalism.
Do you provide mechanical repairs?
In addition to our towing services, we offer a range of mechanical auto repair services. These include engine replacement, transmission repair, brake service, air conditioning repair, and wheel alignments.
How quickly can you respond to a call?
We strive for rapid response times. While actual arrival times may vary depending on your location and current traffic conditions, our goal is to reach you as swiftly as possible.
Is your pricing competitive?
We offer competitive pricing without sacrificing service quality. Our commitment is to provide transparent and fair rates across all our services.
Are your technicians certified?
Our team consists of experienced professionals who have undergone extensive training. They are dedicated to delivering excellent service on every job.
How can I request service?
For immediate assistance, you can reach us directly at (734) 228-4102. Alternatively, visit our website for more information and to request prompt service.
What areas does Smith's Towing & Recovery serve?
Smith's Towing & Recovery provides towing and roadside assistance services in Dexter, MI, and the broader Washtenaw County area.
Is Smith's Towing & Recovery available 24/7?
Yes, Smith's Towing & Recovery operates 24 hours a day, every day of the year, including holidays, ready to assist you anytime.
What types of towing services are offered?
They offer light, medium, and heavy-duty towing, including accident recovery, motorcycle towing, and high-end vehicle transport.
Does Smith's Towing offer roadside assistance services?
Yes, their roadside assistance includes fuel delivery, battery jump-starts, tire changes, winch-out services, and help with vehicle lockouts.
Can Smith's Towing handle specialty or luxury vehicles?
Yes, they have expertise and use specialized techniques to safely tow high-end and luxury vehicles.
Are mechanical repairs available at Smith's Towing & Recovery?
Yes, they provide mechanical repairs such as engine replacement, transmission repair, brake service, air conditioning repair, and wheel alignments.
How fast can Smith's Towing & Recovery respond to a service call?
They strive for rapid response times, aiming to reach you swiftly, though times depend on location and traffic.
What payment methods does Smith's Towing & Recovery accept?
They accept American Express, Apple Pay, Cash, Discover, Mastercard, and Visa.
How can I contact Smith's Towing & Recovery for immediate assistance?
You can call them at (734) 228-4102 or visit their website at http://smithsservicetowing.com to request service.
What nearby businesses could be helpful when visiting Smith's Towing & Recovery?
Nearby is the U-Haul Neighborhood Dealer for truck rentals and Lima Township Hall for community services, both convenient for customers dealing with vehicle needs or local administration.
Are there any local fitness options near Smith's Towing & Recovery?
Yes, customers can visit Country Spirit Crossfit gym or Silver Crane Tae Kwon Do for fitness activities before or after their tow service appointment.
What cultural or religious sites are close to Smith's Towing & Recovery?
New Harvest, Chelsea Free Methodist Church, and Chelsea Church of the Nazarene are nearby religious organizations customers might want to visit while in the area.