Central Maine Toyota

Reviews

• DC

  Daniel Cassidy

  Nov 17, 2025
  1.0
  Please avoid this dealer. I scheduled an oil change and alignment. They told me it would take 2 hours total. I dropped the vehicle before the specified time and decided to walk over to Marden’s to kill the time. 90 minutes later I walk back to find my vehicle sitting outside (left unsecured with the windows down). I assumed it was finished and went to check in. They informed be they hadn’t even started the service, and she repeated it would be 2 hours. I asked a very simple question: would it be 2 hours from the appointment time, or 2 hours in addition to the 1.5 already spent? She got super defensive and had an emotional meltdown, like I had personally attacked her integrity…in reality, I’m simply trying to let my boss know if I’m going to be late for work. Unreasonably exasperated, she demanded I speak to the manager…even though it was a very simple question she could have answered. After nearly 3 hours they return my vehicle having only completed the alignment, no oil change. I live a good distance from the dealer and don’t make it into town often. The few times I’ve been able to swing by to ask if they could fit me in, the same woman recognizes me and decides I’m not worth her time. She’s rude and combative, even though I was simply trying to understand the timing from her ambiguous quote. I was calm and polite, and was treated with disgust and contempt. I just figured if they didn’t honor my appointment time, and decided other vehicles took precedence, they wouldn’t have an issue bumping another customer down the line…since that’s what they did it to me. They act like I’m crazy for just asking, even though they burned 2 hours of my life with zero concern or apology. After repeated attempts in person and on the phone trying to just get an oil change; I’ve realized it’s a strange personal issue this one employee has, which is causing her to be completely unprofessional. I really wanted new oil- not awkward drama from the service department. I’m now searching for a more competent Toyota service center, I strongly urge you to do the same.
• MD

  Marissa Demerchant

  Nov 14, 2025
  5.0
  We had a wonderful experience at Central Maine Toyota! They got my family into the vehicle I wanted and stuck within my budget. We worked with Zach and even after many many questions and emails he always had amazing costumer service and seemed very pleased to work with my family! This is the second vehicle through central Maine Toyota and it’s the second time having an exceptional experience.
• BG

  Brittany Gould

  Nov 11, 2025
  5.0
  Amazing customer service! Chris A. was extremely helpful and patient throughout the entire process of me purchasing my 2013 Toyota Highlander. Any and every question or concern I had was answered almost instantly. When I picked up my car last night, it had been freshly detailed, smelled amazing and had a full tank of gas. I appreciate the little things and added attention to detail! I am very happy with my purchase and the services provided by Central Maine Toyota! I will recommend this dealership to anyone!
• TS

  Taylor Schumann

  Nov 7, 2025
  5.0
  Tyler was a pleasure to work with. He made my first new car buying experience one i’ll always remember. He’s knowledgeable, professional, and thorough. I’ve heard nothing but good things about Central Maine Toyota, and now have experienced what everyone’s been raving about. Love my new ride!
• BR

  Bob Reynolds

  Oct 27, 2025
  5.0
  I recently purchased my 2023 Tacoma SR5 double cab. When I initially called I spoke with Tyler he was not going to be available the day I was going in so without hesitation he passed me off to Blake. Blake went above and beyond for me. He made the whole transaction smooth for me. I traded in my car and was able to get what I wanted for it. Blake definitely went the extra mile to assure I was happy. I just received a call from Blake today to see how everything was going. I highly recommend purchasing your next vehicle here. I am sure all of the sales reps are just as exceptional but if you get to work with Blake you won't regret it. Not only did I get my truck I've been wanting I made a great friend in the process. I would give more stars if the option was available to me. Thanks again

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