Central Maine Chrysler Dodge Jeep Ram FIAT

4.7
1925 reviews

About

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Details

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Location

Central Maine Chrysler Dodge Jeep Ram FIAT
300 Kennedy Memorial Drive, Waterville, ME
04901, United States

Hours

Reviews

4.7
1,925 reviews
5 stars
1,659
4 stars
127
3 stars
40
2 stars
30
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the professionalism, helpfulness, and dedication of the sales staff, particularly mentioning individuals like Jake, Emmitt, and Stephen.

Sales Experience

Overall, customers reported positive experiences during the vehicle purchasing process, highlighting smooth transactions and a no-pressure environment.

Service Quality

The service department received commendations for timely and thorough service, with staff being described as friendly and communicative.

Concerns with Repairs

Some customers expressed dissatisfaction with the handling of repair issues, citing delays and lack of communication regarding parts and service.

Mixed Experiences

While many reviews were positive, a few customers reported negative interactions with specific staff members, indicating inconsistency in service quality.
  • JA
    Jason Alley
    2 days ago
    5.0
    Buying a truck at Central Maine Ram is always a great experience, and Mike Loubier once again made the process smooth and stress-free. He always takes great care of me, answers every question, and somehow makes buying a vehicle feel less like a sales process and more like catching up with an old friend. Mike is knowledgeable, honest, and actually listens—rare qualities these days. No pressure, no nonsense, just solid service and a few laughs along the way. If you’re looking for someone who knows their stuff and won’t disappear once the papers are signed, Mike’s your guy. I wouldn’t buy anywhere else.
  • KF
    Kathy Faulkner
    2 days ago
    5.0
    This is the second Jeep I’ve bought from Emmitt Faulkner and he is always helpful, definitely giving him 5 stars!! (yes we have the same name but we are not related lol)
  • JL
    Jamie Labree
    Jan 2, 2026
    1.0
    Crashed my brand new ram going in for detail and has been nothing but a nightmare they know who it is Not impressed at all till they do me right ill leave this as a 1 star
  • NL
    Normand Lemire
    Dec 30, 2025
    3.0
    My wife and I have purchased our last five vehicles through Central Maine Auto Group, and we have consistently had excellent experiences. We have always worked with Jake L., and his professionalism and customer-focused approach are a large part of why we continue to return. Unfortunately, during this most recent purchase, Jake was on vacation. In his absence, I worked with another salesperson who was young and enthusiastic, though he appeared somewhat distracted throughout the process. Overall, the Jeep I purchased is a very nice vehicle. However, I did bring one concern to the salesperson’s attention prior to completing the purchase. There is visible paint bubbling along the front edge of the hood, extending nearly the full width. I asked whether there was anything that could be done to address this issue. Unfortunately, my concern was dismissed, and I was told, in effect, that nothing would be done and that I would simply have to accept it as-is. This response felt dismissive and lacked empathy. Because of this interaction, I do not anticipate working with this salesperson again. If necessary, I would prefer to wait until Jake returns from vacation for any future purchases. Based on our prior experiences, I believe he would have either explored potential solutions or, at the very least, addressed the concern with greater understanding and professionalism. To be clear, I remain satisfied overall with Central Maine Auto Group and appreciate the positive experiences we have had over the years. However, this particular interaction fell short of the standard I have come to expect. If the paint issue is something I must ultimately address on my own, I will do so. I felt it was important to share this feedback so the experience can be improved moving forward. Thank you for your time and consideration. Sincerely, James Lemire
  • JL
    Julie Langer
    Dec 19, 2025
    5.0
    I recently learned that even with a vehicle verging on 100k miles it is worth it going to a dealership… Central Maine was beyond helpful when others didn’t even bother to look for the origin of the problem (that killed one motor & risked the replacement), They worked diligently to find the issue without having to do a total tear down saving me money and saving my engine. On top of that staff were amazingly kind to me, understanding my frustrations that started long before I got them involved, I highly recommend them and am so thankful for their efforts!!!

Frequently Asked Questions About Central Maine Chrysler Dodge Jeep Ram FIAT

What is the full address of Central Maine Chrysler Dodge Jeep Ram FIAT?

The full address is 300 Kennedy Memorial Drive, Waterville, ME 04901, United States.

What are the regular business hours for Central Maine Chrysler Dodge Jeep Ram FIAT?

The dealership is open Monday through Friday from 8:00 AM to 7:00 PM, Saturday from 8:00 AM to 5:00 PM, and is closed on Sundays.