Sheehy Hyundai of Waldorf Service & Parts Department

Reviews

• DD

  Demi

  6 days ago
  1.0
  I went in for a recall. Now I'm faced with an acceleration issues that they refuse to fix. Since my findings show that after recall work the dealer is responsible for checking behind issues with my car I'm reporting this to the NHTSA. They expected me to pay for their mistake. So if in result my car has any more damaged or if any harm is done to me because of this issue. This dealership will be held accountable.
• ZS

  Zach Steele

  Dec 26, 2025
  5.0
  I had an excellent experience purchasing my 2022 Hyundai Sonata from Eric Coates at Sheehy Hyundai. From the initial inquiry through closing, Eric was professional, knowledgeable, and straightforward—no pressure, no gimmicks, and no wasted time. As someone who has spent a fair amount of years in the industry selling cars, and knows the game, he was transparent, expedient, and didn’t try any of the car sales “tricks”. The vehicle was priced fair and I had a ZERO pressure experience. To simplify — as a car salesman, I’d go to Eric again in a heartbeat. Only negative is that they only had one finance guy on during a busy sales day, so it did take a bit to finalize the deal. Either way; If you’re looking for an stress-free car-buying experience and someone who actually values your time, opinion, and experience, I highly recommend working with Eric Coates at Sheehy Hyundai. I would absolutely do business with him again.
• VJ

  Velvet Johnson

  Jun 6, 2025
  5.0
  I had excellent service review with my visit. I was kept informed about the status of my vehicle. The my service advisor was on top of it
• KM

  Khadijah Martin

  Apr 11, 2025
  1.0
  My experience with Service Advisor Maiya Harrod was incredibly disappointing and unprofessional. My husband dropped off my vehicle this morning for a scheduled 10:00 a.m. appointment, only to be told by Maiya that our appointment was actually at 9:15 a.m. – which is absolutely incorrect. When my husband called to confirm the appointment time with me, I could clearly hear her in the background speaking with an attitude, saying, “I said okay. I’m already checking you in,” in a dismissive and nasty tone. To make matters worse, when it was time to pick up my vehicle, I received a call where the person on the line, who never identified herself or where she was calling from, simply said, “your vehicle is ready,” and hung up. No greeting, no courtesy, no professionalism. Maiya clearly lacks basic customer service skills and could benefit from serious training. With this type of treatment, I will not be extending my warranty and will take my vehicle elsewhere for service moving forward. A bad attitude like hers reflects poorly on your entire dealership and will continue to drive loyal customers away.
• MB

  Millisa blake

  Oct 29, 2024
  1.0
  Pathetic. I will NEVER buy another hyundai strictly because of the poorly ran service center department. I had to give a star to leave a review . I had to fight tooth and nail to get them to honor a warranty, the customer service is literally non existent, they were rude, incompetent, not knowledgeable about anything really, slow as molasses, way overpriced, and lacks anything and everything that makes a company reputable. It took over a week to order and fix a simple heater hose, which costs $170 that they marked up to $270 and the total of the bill was over $600. 2-3 weeks later guess who's car is overheating again. Yup they tightened the clamp so tight on the new hose that within those 2 or so weeks put a hole in the new hose. I bring it back and they want to charge another 150 to diagnose it again, when i went in at 9:30am for the scheduled appointment time that they were adamant if I was even 15 minutes late I would have to reschedule but I was on time and they said it was a 3-4 hour wait just to look at it. So what was the purpose in making an appointment? The real kicker is when I said I was going through it with the advisor maiyah everyone there spoke up and said yeah we get that alot and not many people have many good things to say about her, AND I left messages for the manager many times to contact me and 3 weeks later I haven't heard a thing from the manager yet. This place needs to shut there doors for good. If you chose to ignore a major problem with your department and the customers are the ones paying for your mistakes especially if your fully aware of the situations what are you really doing? I would say do better but I highly doubt that they want to or will. Unacceptable

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