Business Details
About
Auto Body ShopAuto Repair ShopAuto Dent Removal ServiceAuto Body RepairAuto MaintenanceAuto Glass Shop
Welcome to East Coast Collision, your premier destination for expert auto body repair services. Our experienced technicians are dedicated to restoring your vehicle to its original condition, ensuring it looks and performs its best. We specialize in all aspects of collision repair, from minor dents to major structural damage, using state-of-the-art equipment and high-quality materials. At East Coast Collision, we prioritize customer satisfaction and transparency. We work closely with you and your insurance company to ensure a seamless repair process, keeping you informed every step of the way. Our commitment to excellence is evident in our craftsmanship and attention to detail.
Location
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4.9
173 reviews
5 stars
166
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What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and professional staff, highlighting excellent communication throughout the repair process.
Quality of Work
Many reviews noted that the repairs were done to a high standard, with vehicles looking brand new upon completion.
Timeliness
Several customers appreciated the quick turnaround times for repairs, often receiving their vehicles back sooner than expected.
Communication
The business was frequently commended for keeping customers informed at every stage of the repair process, which helped alleviate stress.
- JWjames westbrooks3 days ago5.0There's no other Decision, always choose East Coast Collison....they're truly the best
- RCRicky Cue4 days ago5.0April and the staff were excellent at communicating with me thru the entire process. They restored my car to "like new" condition!
- SFS. T. FrisbeeJan 5, 20265.0The car looks better than when we bought it. It was a bit of a process because there was damage plus worn parts, but Tim kept us in the loop the entire time. Always reset expectations when needed. I will definitely go back if I need collision repair again in the future. I hope I don't though. But if I do, I will return.
- ARAshley “Ash” RuehlJan 2, 20265.0BEST DECISION TO COME HERE!!! STAFF WAS WONDERFUL AND KEPT IN INFORMED THE WHOLE TIME THEY HAD MY CAR!!!!! THE LADIES WERE GREAT UP FRONT TIM WAS AWESOME AND EASY TO DEAL WITH!
- TJTiffany JacksonJan 2, 20261.0Worst decision ever. I regret choosing this shop. Communication was poor, and I was told conflicting information about when my vehicle was considered “ready.” The insurance company relied on the repair status provided by this shop, and once that status was changed, my rental coverage was affected — leaving me stuck. To make matters worse, when I picked up my vehicle, my trunk would not open. I was told no repairs were done to the rear of the car, yet this issue did not exist before. There was no accountability or urgency to resolve the problem, only excuses. Overall, this experience caused unnecessary stress, confusion, and inconvenience. I would not recommend this shop to anyone dealing with insurance repairs or expecting clear communication and quality service.
Frequently Asked Questions About East Coast Collision
My car isn't drivable, can I get it towed to your shop?
Yes! Call us at (301) 638-9606 and let us know you’re in need of a tow to the shop.
Who do I pay for the vehicle being towed?
If you are going through insurance, the tow bill will be billed directly to them. If you decide to pay out of pocket, the tow bill will be added to the final bill and due at the time the repair is complete.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Do you offer loaner cars?
We do not offer loaner cars.
How do I get an estimate?
We offer all estimates free of charge and appreciate you making an appointment so we can guarantee the time it requires to make you feel comfortable in your decision to let us repair your vehicle.
Do I need more than one estimate?
No, it is up to you to decide how many estimates you would like and if you want to compare with more than one shop. If you decide on a shop, have your insurance company deal with them directly.
I already have an estimate from my insurance company, what do I do next?
If your insurance adjuster already came to look at your vehicle you are able to call and schedule the repairs, you can fax or email us a copy, drop it off, or give us your insurance information and we can attain our own copy of the estimate. We must start the repair process from the original estimate.
Will my estimate include all new OEM factory replacement parts?
Each insurance company has different parts guidelines. Many insurance companies only allow for aftermarket (copied and made by another company), remanufactured (previously damaged) or used (LKQ) parts to be used during the repair. You always have the choice to pay any difference in part price if you would like to use all factory parts in your repair.
Can I have my vehicle repaired at the shop of my choice?
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. If you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer Direct Repair Programs that take the hassle out of the claim process and provide for quicker repairs.
How long will the repair take?
There are many factors to consider when estimating length of time for the repairs like part availability, paint and material dry times and availability of specific equipment within our facility. We understand that you depend on your transportation and we work very hard to complete the repair in a timely manner.
Will my vehicle drive the same?
Vehicles with frame or suspension damage will require a two or four-wheel alignment. We have specifications on every vehicle to ensure that the frame or unibody is returned to its pre-accident condition
Will my color match?
With our highly skilled professionals and paint matching technology, we are able to reproduce the finish on your vehicle. We only use the highest quality paint.
What if I want to keep my vehicle after it is totaled?
You have the right to retain ownership of the vehicle, however the amount of the settlement may be reduced by the salvage value.
Do you guarantee your work?
Yes. We have a limited lifetime warranty on all of our work for as long as you own the vehicle. It is important to know that your body shop is the only party responsible for a warranty on your repair, NOT your insurance company.
I picked up my vehicle but noticed something wrong after I got home. What should I do?
We do everything in our power to ensure your vehicle is back to pre-accident condition as your vehicle leaves our shop. If you notice anything that doesn’t seem right or experience any problems, please do not hesitate to give us a call or stop back in.
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Make sure to write it down and bring it with you when you come in to begin the repair process; we’ll do the rest.
What is a deductible and how do I know if I have to pay one?
If you were not at fault and the repair is going through the other party’s insurance, then you will not have a deductible. A deductible is determined at the purchase of your insurance premium and can range anywhere between $50 and $3,000. If the repair is going through your insurance policy, then the cause of the accident will determine the deductible amount. Ask your insurance company or go through your policy to find out.
The other insurance company says my car is a "total loss". What does that mean?
The cost of repairs plus the value of the vehicle in damaged condition (salvage value) – is greater than the Actual Cash Value (ACV) of the vehicle prior to the accident.
What are OEM Parts?
Original Equipment Manufactured (OEM) is a term for parts made by the manufacturer of your vehicle.
What are Aftermarket Parts?
These are parts not made by your vehicle manufacturer. They are also known as Quality Replacement Parts (QRP). Aftermarket parts are much cheaper than OEM parts and might not have the same fit and function as OEM parts.
What are LKQ Parts?
LKQ – (Like Kind & Quality). These parts are more commonly referred to as used parts. These parts generally come from automotive salvage yards. Salvage yards purchase damaged or totaled vehicles, remove the good parts and sell them as LKQ parts. All LKQ parts are inspected for prior damage, rust, and to make sure they are OEM and not Aftermarket.
How is the Actual Cash Value (AVC) determined?
The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident.
What is subrogation?
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.
When do I pay my deductible?
When the repairs are complete and you are satisfied with the repairs. The insurance check issued will be minus your deductible amount, if you have one. At the time you pick up your vehicle you will pay the deductible amount to East Coast Collision.
When is my final payment due?
Payment is due at the time the repair is complete. Please bring any insurance checks with you and your deductible – if you are going through insurance. If you want, you are able to simply sign the check over to us and do not need to deposit it into your account.
Can you help bury my deductible?
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
What types of payment do you accept?
We accept cash, cashier checks, and major credit cards*.
*A 3% service fee will be applied to credit and debit card transactions. We do not accept personal checks.
What types of auto repair services does East Coast Collision offer?
East Coast Collision offers collision repair, light mechanical repair, auto body paint, auto glass repair, paintless dent repair, and ADAS calibration.
Do you provide towing services for vehicles that are not drivable?
Yes, you can call (301) 638-9606 to arrange for your car to be towed to our shop.
How can I get an estimate for my vehicle repair?
Estimates are free of charge. We recommend making an appointment to ensure enough time to evaluate your vehicle and make you feel comfortable with your decision.
Do you offer loaner cars or rental cars while my vehicle is being repaired?
We do not offer loaner cars, but we can assist in arranging rental cars. Insurance may cover rental cars only if your policy includes that option or if you are the claimant. Please check your insurance policy for coverage.
What payment methods are accepted at East Coast Collision?
We accept cash, cashier checks, and major credit cards including American Express, Discover, MasterCard, and Visa. A 3% service fee applies to credit and debit card transactions. Personal checks are not accepted.
What are your business hours?
East Coast Collision is open Monday through Friday from 8:00 AM to 5:00 PM. The shop is closed on Saturdays and Sundays.
Where is East Coast Collision located?
We are located at 3 J. P. Morgan Court, Suite B, Waldorf, MD 20602, USA.
How can I contact East Coast Collision for service or questions?
You can call us at (301) 638-9606 or email service@eccwaldorf.com. You can also visit our website at https://eccwaldorf.com/contact-us/ to get in touch.
What nearby automotive services are available around East Coast Collision?
Nearby automotive services include Tim's Transmission and Auto, Futuristic Auto and Truck Services, Whilby's Auto Repair, Waldorf Muffler & Suspension, and Waldorf Autobody Repair. These options provide customers with alternatives for automotive repair and maintenance needs.
Are there any nearby places of interest customers might visit before or after their appointment?
Yes, customers can visit Closet Factory for home organization needs or enjoy a workout at Grit x Grind CrossFit and Grindhouse Hoops gyms nearby. Additionally, Blue Dyer Distillery offers a unique local destination to explore.