Customers consistently praised the staff for being friendly, professional, and knowledgeable, often highlighting their willingness to help and provide honest advice.
Efficiency
Many reviews noted quick service and timely completion of repairs, with several customers appreciating the ability to get same-day service without appointments.
Honesty
Several customers expressed satisfaction with the transparent pricing and lack of upselling, feeling that the shop provided necessary services without unnecessary charges.
Quality of Work
While most feedback was positive regarding the quality of repairs, a few customers reported issues with specific services, indicating a need for consistency in service quality.
Facility Condition
The waiting area and overall facility were frequently described as clean and comfortable, contributing to a positive customer experience.
ID
I.P. Daily
3 days ago
5.0
Great service and a good deal on tires for my wife's Jeep. Will use them again in the future, but hopefully not too soon :)
TK
Terre King
Nov 14, 2025
5.0
On my way out of town, my tire pressure warning came on. I stopped in Bay Area, explained my situation and with no appointment, they took my SUV, put it up on the lift and found the issue right away. They replaced my valve stem and had me out of there in less than a half hour. My road trip was only delayed a few minutes. Thank you very much to the team at Bay Area in Pasadena!!
HB
Herschel Brown
Nov 12, 2025
5.0
Excellent customer service! Honest and affordable! We will definitely be back!
RS
Ryan Simmons
Nov 6, 2025
5.0
Bay area was able to fix my tpms light in about 30 minutes. They also did not charge me for it. Highly recommend this shop and will be using them for all future repairs.
DS
David Schuch
Oct 25, 2025
5.0
Service writers were extremely helpful and nice. Had a tire replaced that was damaged by a pothole. They did not have the same make of tire but got real close. Competitively priced and had the tire replaced within 3 hours on a busy Saturday morning. I appreciated the service an will definitely be back!