Business Details
About
Car DealerSubaru DealerUsed Car Dealer
Heritage Subaru Owings Mills supports all your Subaru needs. Visit our website to check out our latest Subaru lease and Subaru service offers. Shop in-stock inventory or reserve your new Subaru vehicle, view our extensive pre-owned selection, or to schedule your Subaru service appointment. Plus, get more than ever for your trade-in now at Heritage Subaru Owings Mills.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Heritage Subaru Owings Mills
9808 Reisterstown Road, Owings Mills, MD
21117, United States
Hours
Reviews
4.7
1,699 reviews
5 stars
1,508
4 stars
62
3 stars23
2 stars20
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and attentive, creating a welcoming atmosphere.
Sales Experience
Overall, customers reported a smooth and stress-free car buying process, with several highlighting the professionalism and helpfulness of sales representatives.
Service Department Issues
Some customers expressed dissatisfaction with the service department, citing long wait times and poor communication regarding vehicle diagnostics.
Follow-Up Concerns
Several reviews mentioned aggressive follow-up tactics from the dealership, leading to frustration among customers.
Mixed Experiences with Used Cars
While many had positive experiences, a few customers reported issues with used vehicles shortly after purchase, leading to disappointment.
- IKIan KennedyDec 21, 20255.0I had a great experience with Andrew at Heritage Owings Mills. He was very responsive and helpful, and even delivered the car to me! Overall it was a smooth and easy experience.
- PMPhilip MolonyDec 20, 20255.0A wonderful experience made so by the folks that work there especially Ray, Gregg and Sumbal a true family atmosphere! I will have no hesitation going back there when I need to buy another car.
- TRTerrence RichardsonDec 17, 20255.0I dropped my vehicle off for services. Lisa took great care of me. I had to leave my vehicle for repairs. Lisa was able to get me a loaner and was very communicative throughout the whole process. I will definitely be returning for servicing my vehicle.
- LMLiz MerchantDec 16, 20255.0Bill at Heritage Subaru in Owings Mills went above and beyond in service. He kept me up-to-date while I waited and took the time to explain every detail that was done. He helped me trouble shoot a connection issue with my phone that was due to my own cord very patiently. I recommend them both for purchasing and servicing your vehicle.
- NGNSC GameboyDec 10, 20255.0My new truck had to go in after 9 months for what I hoped was a quick fixed, and to my surprise I was told I needed to keep it at the dealer for a few days. Frustrated and confused a young lady named Ms Talia Burrell assist me and every step of the way, to finding out what happen with my truck, to the time line of getting it fixed even providing me with a loaner car. She was excellent beyond words and after a short few days and my great warranty, I was able to get my truck back and continue with my day. What a great example of professionalism and kindness this was everything I needed. Thank you to Heritage Subaru Owings Mills and a special thank you too Ms Talia Burrell. 5 stars to y'all all...
Frequently Asked Questions About Heritage Subaru Owings Mills
What services does Heritage Subaru Owings Mills offer?
Heritage Subaru Owings Mills offers new and pre-owned Subaru vehicle sales, Subaru lease and service offers, trade-in evaluations, and Subaru service appointments.
Where is Heritage Subaru Owings Mills located?
It is located at 9808 Reisterstown Road, Suite 1, Owings Mills, MD 21117, USA.
What are the operating hours of Heritage Subaru Owings Mills?
The dealership is open Monday to Friday from 7:30 AM to 9:00 PM, Saturday from 7:30 AM to 6:00 PM, and is closed on Sundays.
Is Heritage Subaru Owings Mills accessible to customers with disabilities?
Yes, the dealership has wheelchair accessible entrance, seating, and restrooms to accommodate customers with disabilities.
How can I schedule a service appointment at Heritage Subaru Owings Mills?
You can schedule a Subaru service appointment online via their service scheduling page on their website.
What phone number can I call to contact Heritage Subaru Owings Mills?
You can reach Heritage Subaru Owings Mills at +1 888-553-0026 or via SMS at +1 866-612-2661.
Are there other automotive dealers near Heritage Subaru Owings Mills?
Yes, nearby automotive dealers include Audi Owings Mills and R & H Scion, which might be useful for comparing vehicle options or seeking additional automotive services in the area.
What home improvement stores are close to Heritage Subaru Owings Mills?
Home Depot and The Home Depot are nearby, offering convenient options for customers who might want to shop for home improvement or building supplies before or after visiting the dealership.
Are there any convenient banking and shopping options near Heritage Subaru Owings Mills?
Yes, M&T Bank, Sam's Club, Walmart, and Verizon Wireless are nearby, providing convenient services for banking, shopping, and mobile needs for customers visiting the dealership.
What are some nearby convenience stores or quick service spots near Heritage Subaru Owings Mills?
Royal Farms is nearby offering convenience store items, car wash, and food services which might be handy for customers visiting Heritage Subaru Owings Mills.