Business Details
About
Auto Repair ShopAuto Parts StoreSheehy Auto Stores
Details
- Wheelchair accessible entranceAvailable
Location
Sheehy Toyota of Laurel Service & Parts Department
8801 Freestate Dr, Laurel, MD
20723, United States
Hours
Reviews
3.9
219 reviews
5 stars
139
4 stars
17
3 stars
9
2 stars
4
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some advisors like Teresa and Dimitri received high praise for their professionalism and helpfulness, others faced criticism for rudeness and lack of communication.
Service Efficiency
Many customers reported long wait times for service, often exceeding expected durations, leading to frustration and dissatisfaction.
Communication Issues
Numerous reviews highlighted poor communication regarding service updates and vehicle status, contributing to a negative customer experience.
Quality of Work
There are concerns about the quality of service, with reports of incomplete work and misdiagnoses, leading to additional visits and costs for customers.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences, particularly with specific staff members who provided excellent service and support.
- TBTakeya BrownJan 1, 20261.0Very poor customer service. Teresa was extremely unprofessional and ineffective in communicating about the status of my vehicle. A simple service, using parts I had already provided took over eight hours with no updates or response. After receiving no communication, I had to go to the location in person. When I asked about when my car would be ready, she was rude, dismissive, and showed no concern. I do not recommend this location and will be taking my business elsewhere in the future.
- VMVivian C MDec 25, 20255.0Tuvimos una excelente experiencia gracias a Eyver. Desde el primer momento fue muy amable, atento y profesional durante todo el proceso de compra. Hizo todo lo posible por ajustarse a nuestras necesidades y ayudarnos a encontrar el vehículo adecuado para mi familia. Algo que valoramos muchísimo es que habla español e inglés, lo cual hizo que la comunicación fuera clara y cómoda en todo momento. Siempre estuvo pendiente de cada detalle, respondió todas nuestras preguntas y nos hizo sentir acompañados y tranquilos durante todo el proceso. Sin duda recomendamos a Eyver al 100%. Gracias por hacer esta experiencia tan fácil y agradable. Y ayudarnos a cumplir un sueño🙏🏻🙏🏻🙏🏻
- MMMarkDec 4, 20255.0Ever since I bought my Rav4 I have had a consistently great experience bringing it in for service with the VIP membership package. It has been well worth the value and I have routinely received great service getting in, back home, and back to pick my car up with detailing. Every service advisor I have had has helped me well, it is great to see a process and service work well over the years and make me proud to have chosen Sheehy for the purchase and service. Truly and genuinely happy to have this one thing go consistently right over the course of the past few years. Thank you very much to management and staff that strive to improve the service experience.
- AMAlly MillerNov 11, 20255.0Hi! I just purchased my first car with Zoey's help she was amazing!! Not only was her energy spectacular her smile and comforting aura made finding the perfect car for me an experience I will never forget! She made sure to answer every question, made sure to to show us full details on the cars we were taking a look at, and she made sure to check in on if we were hungry or thirsty. Her hospitality was amazing, I truly had an amazing experience. Thank You Zoey!!
- CCChip CalhounNov 1, 20253.0They made a mistake installing my new tires, and I needed to go back; okay, these things happen. They couldn’t see me again the same day and had me make a new appointment the next business day; not great but fine. The problem is that even after I came back for the new appointment, they refused to do any work because my original service advisor was off that day. It cost me a whole extra day because they run this shop like they’re on commission.
Frequently Asked Questions About Sheehy Toyota of Laurel Service & Parts Department
What is the full address of Sheehy Toyota of Laurel Service & Parts Department?
Sheehy Toyota of Laurel Service & Parts Department is located at 8801 Freestate Dr, Laurel, MD 20723, US.
What are the operating hours for the service department?
The service department is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 3:00 PM, and is closed on Sundays.
Does Sheehy Toyota of Laurel Service Department have wheelchair accessible entrance?
Yes, the service department has a wheelchair accessible entrance for your convenience.
Can I get an oil change service at Sheehy Toyota of Laurel?
Yes, oil change services are available at the Sheehy Toyota of Laurel Service & Parts Department.
How can I contact Sheehy Toyota of Laurel Service Department?
You can reach them by phone at +1 301-591-6717.
Where can I find more information or schedule a service appointment online?
Visit the service department's website at https://www.sheehytoyotalaurel.com/toyota-service to learn more or schedule your service.
Is there a car dealer nearby where I can explore vehicle options?
Yes, Sheehy Toyota of Laurel is nearby, offering car sales along with automotive repair and commercial vehicle dealership services.
Are there any used car dealers close to Sheehy Toyota of Laurel Service Department?
Laurel Toyota and Car Max Auto Superstore are nearby used car dealers where you can find pre-owned vehicles.
What entertainment options are near Sheehy Toyota of Laurel?
Freestate Raceway is a nearby landmark and race track where you can enjoy motorsport events before or after your service appointment.
Where can I grab food or groceries near Sheehy Toyota of Laurel?
Nearby food and grocery options include Mission Foods, Weis Markets supermarket and bakery, as well as restaurants like SNOWFOX and Papa John's Pizza.