Business Details
About
Auto Repair ShopAuto Parts Store
Details
- Wheelchair accessible entranceAvailable
Location
Sheehy Toyota of Laurel Service & Parts Department
8801 Freestate Dr, Laurel, MD
20723, United States
Hours
Reviews
3.9
216 reviews
5 stars
137
4 stars
17
3 stars
9
2 stars
4
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Teresa Harris received numerous positive mentions for her professionalism and helpfulness, while other staff members were criticized for poor communication and rudeness.
Service Delays
Many customers reported long wait times for service, often exceeding the expected duration, leading to frustration.
Quality of Work
There were mixed reviews regarding the quality of service, with some customers expressing satisfaction while others reported issues with incomplete or incorrect work.
Pricing Concerns
Several reviews highlighted concerns about high prices for services and parts, with some customers feeling they were upsold on unnecessary services.
Overall Experience
While some customers had excellent experiences, others described their visits as disorganized and frustrating, leading to a lack of trust in the service department.
- AMAlly MillerNov 11, 20255.0Hi! I just purchased my first car with Zoey's help she was amazing!! Not only was her energy spectacular her smile and comforting aura made finding the perfect car for me an experience I will never forget! She made sure to answer every question, made sure to to show us full details on the cars we were taking a look at, and she made sure to check in on if we were hungry or thirsty. Her hospitality was amazing, I truly had an amazing experience. Thank You Zoey!!
- OBOscar BenitezNov 9, 20255.0Excelente servicio 👍
- CCChip CalhounNov 1, 20253.0They made a mistake installing my new tires, and I needed to go back; okay, these things happen. They couldn’t see me again the same day and had me make a new appointment the next business day; not great but fine. The problem is that even after I came back for the new appointment, they refused to do any work because my original service advisor was off that day. It cost me a whole extra day because they run this shop like they’re on commission.
- WJwysenyuy JuliusOct 12, 20255.0I was promptly received by the first attendants who sent me to Teresa Harris. She was wonderful as she gave me all the answers to my worries . The guys at the garage also did a very good job as they Checked the work to be done, not only giving the risk I will be running if prepairs are not done in time , but also the cost of each item to be replaced. This means I can already know what I should get ready with for the repairs. Sincerely, I very much appreciate your attendance towards a customer. Thanks. Ready to come many more times.
- PAPatrick AtucheOct 8, 20255.0Teresa Harris was the sales advisor whom attended to me while I went to get my car serviced. She was fast, efficient and detailed and got my vehicle in while I waited at the lobby. I got detailed information of repair work done on my vehicle and she also walked me to the location where my vehicle was parked when it was ready for pick up. She is really good at what she does. I hope she takes care of me when next I return on my next visit.
Frequently Asked Questions About Sheehy Toyota of Laurel Service & Parts Department
What is the full address of Sheehy Toyota of Laurel Service & Parts Department?
Sheehy Toyota of Laurel Service & Parts Department is located at 8801 Freestate Dr, Laurel, MD 20723, US.
What are the operating hours for the service department?
The service department is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 3:00 PM, and is closed on Sundays.
Does Sheehy Toyota of Laurel Service Department have wheelchair accessible entrance?
Yes, the service department has a wheelchair accessible entrance for your convenience.
Can I get an oil change service at Sheehy Toyota of Laurel?
Yes, oil change services are available at the Sheehy Toyota of Laurel Service & Parts Department.
How can I contact Sheehy Toyota of Laurel Service Department?
You can reach them by phone at +1 301-591-6717.
Where can I find more information or schedule a service appointment online?
Visit the service department's website at https://www.sheehytoyotalaurel.com/toyota-service to learn more or schedule your service.
Is there a car dealer nearby where I can explore vehicle options?
Yes, Sheehy Toyota of Laurel is nearby, offering car sales along with automotive repair and commercial vehicle dealership services.
Are there any used car dealers close to Sheehy Toyota of Laurel Service Department?
Laurel Toyota and Car Max Auto Superstore are nearby used car dealers where you can find pre-owned vehicles.
What entertainment options are near Sheehy Toyota of Laurel?
Freestate Raceway is a nearby landmark and race track where you can enjoy motorsport events before or after your service appointment.
Where can I grab food or groceries near Sheehy Toyota of Laurel?
Nearby food and grocery options include Mission Foods, Weis Markets supermarket and bakery, as well as restaurants like SNOWFOX and Papa John's Pizza.