Sheehy Toyota of Laurel Service & Parts Department

Reviews

• DG

  Devonian Gracehal

  Feb 20, 2026
  2.0
  Doesn't do body work or assessments, doesn't mention this on their site, doesn't check appointment notes or description ahead of time, took 25 minutes to tell me that my car should have not been taken back in the first place.
• KG

  Kathia Guevara

  Feb 19, 2026
  1.0
  My mother has brought her 2024 Toyota RAV4 to this location for all of her services, which makes this experience especially disappointing. This was the second time she brought the vehicle in for the same service light issue. During the most recent visit, her service advisor, Teresa Harris, informed her that the repair cost was due to the windshield not being from the manufacturer. However, the vehicle was purchased brand new, so that explanation immediately raised concerns. When my mother tried to question and better understand how that could be possible, she was pressured to give a yes-or-no answer on the repair instead of being given a clear explanation. The interaction felt more focused on selling the service than helping the customer understand the issue. Communication was also lacking. We had to reach out ourselves for updates on the vehicle’s status. I ultimately picked up the vehicle with the help of another associate, yet I am still waiting for Teresa to return my call to even confirm that the vehicle was ready. Not notifying a customer that their daily-use vehicle is available for pickup is unprofessional. Additionally, the vehicle was in for something that should be covered under warranty, and no rental was offered. Overall, the lack of communication and professionalism made this a frustrating experience. We expected better service, especially from a dealership that has handled all maintenance for this vehicle.
• TB

  Takeya Brown

  Jan 1, 2026
  1.0
  Very poor customer service. Teresa was extremely unprofessional and ineffective in communicating about the status of my vehicle. A simple service, using parts I had already provided took over eight hours with no updates or response. After receiving no communication, I had to go to the location in person. When I asked about when my car would be ready, she was rude, dismissive, and showed no concern. I do not recommend this location and will be taking my business elsewhere in the future.
• VM

  Vivian C M

  Dec 25, 2025
  5.0
  Tuvimos una excelente experiencia gracias a Eyver. Desde el primer momento fue muy amable, atento y profesional durante todo el proceso de compra. Hizo todo lo posible por ajustarse a nuestras necesidades y ayudarnos a encontrar el vehículo adecuado para mi familia. Algo que valoramos muchísimo es que habla español e inglés, lo cual hizo que la comunicación fuera clara y cómoda en todo momento. Siempre estuvo pendiente de cada detalle, respondió todas nuestras preguntas y nos hizo sentir acompañados y tranquilos durante todo el proceso. Sin duda recomendamos a Eyver al 100%. Gracias por hacer esta experiencia tan fácil y agradable. Y ayudarnos a cumplir un sueño🙏🏻🙏🏻🙏🏻
• MM

  Mark

  Dec 4, 2025
  5.0
  Ever since I bought my Rav4 I have had a consistently great experience bringing it in for service with the VIP membership package. It has been well worth the value and I have routinely received great service getting in, back home, and back to pick my car up with detailing. Every service advisor I have had has helped me well, it is great to see a process and service work well over the years and make me proud to have chosen Sheehy for the purchase and service. Truly and genuinely happy to have this one thing go consistently right over the course of the past few years. Thank you very much to management and staff that strive to improve the service experience.

Frequently Asked Questions About Sheehy Toyota of Laurel Service & Parts Department