NTB-National Tire & Battery

Reviews

• JR

  Jeremy Rider

  3 days ago
  5.0
  Amazing service! My son was ready to leave to drive 10 hours in the rain and I realized the wiper blades were shot and a headlight was out on the Honda Civic. I rushed over to NTB before they even opened and they had the car ready to go in under 10 minutes. I was in a panic and they were kind, friendly, professional and put my mind at ease. They actually cared and took pride in helping me out — like neighbors. Rick, the mechanic, and the whole staff couldn’t have been better. Can’t recommend them highly enough!
• NS

  Noah Searchinger

  5 days ago
  1.0
  I initially gave a 5 star review as the service and hospitality was pleasant, however 3 hours later I discovered my tire was flat once again. I came into the shop initially for a flat tire as I had a screw in the tire, I asked for a tire repair/patch. The damaged tire was inside my trunk with a donut on when I initially came in and when my vehicle was returned the donut was in the trunk and original tire (now inflated and supposedly fixed) placed back on. 3 hours after, I confirmed the leak was NOT fixed as I located the still RETAINED screw sticking out of my tire and the sound of air rushing out after I re-inflated the tire, it would appear that my tire was simply refilled with air with no other action done and now I have to hire an emergency 24/7 tire repair company to come out to fix this issue for triple the amount that was paid for this “job”.
• SS

  Shahriar S

  Jan 5, 2026
  1.0
  I made an appointment for 5pm a day before, I took two hours off my work to be able to be there on time and I was on my way to the store for scheduled tire replacement. They called and cancelled my appointment due to " the air pressure was not good today, we have to cancel your appointment and refund your deposit"! It means a one way responsibility only for the customer to pay the deposit and they easily can cancel your appointment at the last moment without feeling responsible for the people's waste of time. This is the second time at the NTB to face an unprofessional conduct! If the air pressure has not been good throughout the day, why not informing the customer sooner???
• BB

  Bridget B

  Dec 24, 2025
  5.0
  I want to take the time to make sure NTB recognizes what a one of a kind service the location in Bethesda provides to its' customers! I got off work Christmas Eve and found an object in my tire and they fit me in with 15 minutes left before closing. The staff was still helping other customers as well with efficiency and elite customer service. Good service truly ia hard to come by and I could not be more grateful for Nigel, Mike and the entire staff who saved my night by patching my tire so I could safely proceed on my 2 hour commute home. Everyone was kind, enthusiastic, quick and productive and stayed after closing on a holiday!! You could not ask for a better experience. I will definitely be back for anythings my truck may need when I am in the area! Thanks again!
• MW

  Mike Wish

  Dec 12, 2025
  1.0
  Today I had one of the worst customer service experiences I have had in a long time. TL;DR: The woman at the front desk went out of her way to be condescending and rude to me. I had an 11:00am appointment for a simple tire rotation that took seven hours. No one ever called me. I witnessed careless handling of my car. They lost my key and later discovered it had been left inside my unlocked car, unmonitored, on a busy public street. I was given no paperwork for the service. --- I have been here before for tire replacement and rotations, so I scheduled an 11:00am appointment today for a routine tire rotation. I arrived around 10:50am in a good mood and said good morning to the woman at the desk. She immediately responded with attitude. She confirmed my appointment and even referenced my previous visit and mileage, then asked if my wheels were staggered and warned that they could not work on the car if they were. I told her I had already had a rotation done here before and that my history should be in the system. She snapped back that the check-in system and vehicle history system are separate and she was using the check in system right now. She then ordered me to put two hours on the parking meter so I didn't get a ticket. I asked when the car might be ready. She said she did not really know, said she would “try” to get me in and out since it was “just a rotation,” and gave no real estimate. I confirmed it would be done today and she said yes. Annoying, but I live two blocks away so I left it alone. Because I drive a Tesla, I get notifications. Around 3:00pm I saw the car had been moved into the garage and then reparked outside it. I tried calling the shop but only got busy signals, so I walked over to check in. Same woman at the desk. I politely said I was nearby and wanted an update since I saw the car had been moved. Her immediate response was, “If we didn’t call you, it’s not ready.” After confirming which car was mine, it became clear that four hours after my appointment, no work had been done. As I walked out, I immediately saw staff scrambling to move my car into the garage. One worker was guiding the car in reverse, then suddenly ran toward it, triggering the emergency braking system and causing the car to jolt and skid. Once on the lift, I watched them aggressively rip off the hubcaps, shaking the entire car. It did not inspire confidence. At 5:30pm, with closing time at 6:00pm, I walked back over since I still had not received a call. This time the woman at the desk looked concerned. She could not find my paperwork and eventually it became clear they also could not find my key. After pulling in other staff, they determined that my key had been left inside my unlocked car, parked on a busy public street, for hours. At that point her tone finally softened. Another employee handed me my key, and she said a brief sorry, and told me to have a nice evening. I left. I do not even know if I trust that the tires were actually rotated. There was no paperwork and no explanation. All I know is that a simple appointment took seven hours, my car was handled carelessly, my key was left unsecured and I was berated by this woman for no reason. The rotation was free, but I guess you get what you pay for. What bothers me most is how avoidable all of this was. My bar was SO low. It's so convenient for me to patronize this place. I walked in on a Friday morning in a great mood and left feeling angry and exhausted. I would have looked past the mistakes made if they had just treated me even just transactionally, but I will never return here again.

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