Metropolis

Reviews

• DC

  Darriel Cerrato

  Jun 12, 2025
  1.0
  Let me start by saying if 0 star reviews were a thing, this would be one. I do not recommend parking here AT ALL. The garage recently transitioned to Metropolis Parking and when I tell you their service is trash and you can’t get a human on the phone, I MEAN THAT! I pay $200 monthly to park here but for some reason, they keep charging me hourly rates. When I try and contact them, they take days to respond while continuing to charge me despite my subscription. And when they do respond, it’s an AI bot instead of an actual human. If y’all find somewhere else to park, do that instead of this!
• DM

  David Masandilov

  Sep 2, 2024
  1.0
  I don't usually write negative reviews for anything, but this garage is just absolute trash. I live in the building nearby (Lenore) so this is the closest available garage. At 200/month, you'd expect perfect service and reliable gates. Instead, people get stuck here constantly - I'm literally typing this out sitting in line, again. One time, I saw a guy being forced to uber to work because the gate was broken and he literally couldn't get out. The pass that lets you get into the building to your car barely works or sometimes just doesn't at all, giving some error. So you gotta walk through the garage on foot to get to your car. The only good thing about it is when it does work, it's pretty seamless. Problem is that often there's something going on that'll make you late for anywhere you're trying to go. Would give 0 stars if i could.
• MK

  Matthew King

  May 15, 2022
  1.0
  Stuff stolen out of my car multiple times. And my car was stolen out of the garage. I'm a monthly customer... Updated 8/3: My car got stolen in May and I've made multiple request to cancel my monthly payments. They've charged me $180 three times since. Avoid.
• SR

  Shaye Reynolds

  Dec 1, 2021
  1.0
  I have had a monthly parking pass since 2019 with no issues payment wise. However, when I went to cancel my parking account because I moved, I was unable to do so in a timely manner. The system told me that I had to give a 30day notice in order to cancel. I was never told that I would have to give such a long notice when I signed up. I sent multiple emails and left voicemails with no response. My card was charged for another month of parking, which I will not be using. As for the garage itself, there were multiple occasions of homeless people sleeping in the stairwells and/or directly in front of the elevator. These incidents made me wary of my safety. About a month ago, someone had relieved themselves in the garage stairwell.
• IO

  Ifeoluwa Ogunyinka

  Jul 5, 2021
  1.0
  I don't live in the building, but I reserved a parking spot on the app. The scanner did not work with the QR code I was provided, and I was told by a (very rude, impatient, and demeaning) staff member that the scanner would accept my reservation upon exiting the garage. That did not work. I ended up paying $40 on top of the $20 I had paid for the reserved parking. I was not the only who experienced this. At my time of parking, another customer also could not access their reserved parking with the QR code. Don't reserve parking online at this garage. It's lost money and a huge frustration.

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