Overall, customers praised the exceptional customer service, highlighting the professionalism and attentiveness of staff members.
Service Quality
Many reviews noted the high quality of service provided, including thorough communication and detailed explanations of repairs.
Facility Experience
The dealership's facilities received positive remarks for being clean, comfortable, and well-equipped with amenities for waiting customers.
Mixed Experiences
While most feedback was positive, some customers reported issues with service inconsistencies, particularly regarding vehicle cleaning and communication.
Sales Process
Customers appreciated the no-pressure sales approach and the knowledgeable staff, making the car buying experience enjoyable.
L1
lm 10
5 days ago
5.0
I recently purchased a L/Certified Lexus IS from Lexus of Annapolis, and I couldn’t be happier with the experience. From start to finish, the team went above and beyond to make the process smooth, transparent, and enjoyable.
Our salesman, Cory Stunkard, was absolutely amazing. He made sure we got a fair deal, answered all of our questions honestly, and never tried to hide anything about the car, showing their commitment to quality and customer satisfaction.
The General Sales Manager, Brian DiLeo, also made a lasting impression. He treated us with respect, professionalism, and genuine care; giving us the exact kind of experience you hope for at a Lexus dealership.
Honestly, this experience blew Audi and Mercedes out of the water. From start to finish, it was fair, straightforward, and completely stress free. If you’re in the market for a Lexus, I highly recommend Lexus of Annapolis, and ask for Cory—you’ll be in excellent hands.
PC
Pamela Cross
5 days ago
5.0
My battery died this week and Lexus of Annapolis swooped in like true lifesavers! They picked up my car, gave me a loaner, and delivered it right back to me—no stress, no downtime.
As a busy mom and business owner, nothing is more valuable than time, and this is exactly why I’ll always buy from Lexus. Their exceptional service and genuine care for their customers is unmatched.
Feeling beyond grateful for the quality, convenience, and consistency they give every single time.
✨ Thank you, Lexus of Annapolis! ✨
LK
Laura Konrad
6 days ago
5.0
Wonderful experience. Friendly staff, a clean and inviting showroom, and a relaxing environment in the waiting area.
They even surprised me with a big red bow on it when I came to pick it up!!!
Sales and finance went above and beyond to ensure I was happy with my car and provided a completely stress-free purchase and financing experience.
The car is five years old, but both outside and in, you’d think it was brand new! They even removed several large grooves from the wheel where someone had hit a curb….looks and smells like a new car!
The dealer has checked in on me regularly to make sure everything is going well, and their follow-up has been outstanding. Truly top-notch service from start to finish.
EK
Evan Klaus
Nov 15, 2025
2.0
Douglas at Lexus of Annapolis was at least willing to send me numbers, but once I dug into the breakdown it was obvious they had a bunch of add-ons baked into the price to pad their pockets. I appreciate the transparency more than other dealerships, but it’s disappointing when the “out the door” price includes things I never asked for. Not the straightforward experience I was hoping for.
CD
Craig Davis
Oct 29, 2025
5.0
Sheehy has a saying customer first , they collectively surpassed that expectation. Started with being greeted by Moe pointing us in the right direction and getting the lay of the land. While viewing the vehicles Jack Edger checked in on us gave us great details to maximize the information we can get while viewing the vehicle and other details. Our Road test was great as well. While driving highlighting and using some of the fantastic features on our new beautiful car. During the purchase process Douglas King checked in to see if he could assist in anyway. I asked if I could get current Lexus we own washed and he made sure they took care of that. Went above and beyond what I asked. The financial process was a breeze with Dave and really enjoyed using high tech electronics they had while signing. Dave was great with explaining everything , offering and highlighting things that best suited us. The overall experience was a beautiful surprise and look forward to continued business with Sheehy of Annapolis. Great job Gents
Frequently Asked Questions About Sheehy Lexus of Annapolis
What types of vehicles does Sheehy Lexus of Annapolis offer?
Sheehy Lexus of Annapolis offers both new and used Lexus vehicles.
Where is Sheehy Lexus of Annapolis located?
The dealership is located at 121 Ferguson Road, Annapolis, MD 21409, USA.
What are the operating hours of Sheehy Lexus of Annapolis?
Sheehy Lexus of Annapolis is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and closed on Sundays.
Does Sheehy Lexus of Annapolis offer automotive repair and service?
Yes, they provide automotive repair, including oil changes and service repairs.
Is the dealership accessible for customers with disabilities?
Yes, Sheehy Lexus of Annapolis has a wheelchair accessible entrance.
Can I shop in-store and make payments using mobile NFC or debit card at Sheehy Lexus of Annapolis?
Yes, the dealership offers in-store shopping and accepts payments via mobile NFC and debit cards.
How can I contact Sheehy Lexus of Annapolis?
You can reach them by phone at +1 443-399-2468 or visit their website at https://www.sheehylexusofannapolis.com.
What nearby car dealerships are close to Sheehy Lexus of Annapolis?
Nearby car dealerships include Newton Gentry IV New / Pre-Owned Automotive Specialist, Lexus of Annapolis, Sheehy INFINITI of Annapolis, BMW of Annapolis, MINI of Annapolis, Jaguar Annapolis, and Land Rover Annapolis.
Are there nearby places to visit around Sheehy Lexus of Annapolis for leisure or convenience?
Yes, nearby places include Hoffman Animal Hospital for pet care, Extra Space Storage for storage needs, Anne Arundel Fish and Game shooting range, and Village Inn motel for accommodation.
How can nearby businesses like Chesapeake Montessori School and Chesapeake Financial Planning be useful to customers visiting Sheehy Lexus of Annapolis?
Customers might find visiting Chesapeake Montessori School helpful if they have young children, and Chesapeake Financial Planning services useful for managing finances related to vehicle purchases.