Camping World RV Sales

Reviews

• MA

  Michael Amaral

  Nov 13, 2025
  1.0
  I do not know where to begin. The sales experience began well, I found a Thor Motor Coach that was finally within my budget, 5 years old, very low milage, priced I feel appropriately. I will say I am not an RV expert however I grew up around them and camped a throughout my life. I decided to purchase through a larger chain with my thought I could have confidence in purchasing a preowned product that is in good condition. I am baffled at the service I received. The service department is inept, and not organized. Our salesman Steve (my mother started the processed as we purchased together) was good up until the moment we placed a deposit down ($8000 to boot), once that was completed, he disappeared and we never heard from him again. Even at delivery he was nowhere to be found. We were handed the keys from the service department and left without even a congratulations! During the walkthrough before signing the paperwork the tech knew nothing about how anything worked. We barely tested any of the features because the tech had no idea how to use them which is scary. I guessed on how to use most of the features once I took delivery and brought the coach home. We learned that boarding lights needed replacing and a motor for the stabilizers needed replacing, service placed the order for parts. When I took delivery, I found the driver's side mirror had a crack, I returned to the dealership within 10 mins of seeing this and they would not honor replacing it. Way more was wrong once I got the coach home. 1. Sensor was missing in the fridge, items froze. 2. Defrost/heat/ac in the cabin of the coach does not work, I am currently having a chevy dealer fix this (it's a chevy engine) and they can go through the warranty. 3. Main door does not close correctly consistently. 4. Shower leaks, I had to recalk it. 5. Toilet needed sealing as it did not hold water. 6. Oven cover is broken and had to be replaced. The coach only had 14,000 miles, they replaced the tires which was very much appreciated however when they changed the oil they overfilled it, when I pulled into my drive way overflow oil leaked all over my freshly resealed driveway (first incline it was parked at). Coach drives nice, I do not regret my purchase however these items should of been addressed when they took this unit before placing it on sale. For most of these items I had them address they billed my warranty and charged me a deductible! (only $50 but that is not the point) Then it took 3 weeks for them to do these requests. The coach was filthy when I received it. It took a whole day to clean the interior, I had to deck scrub the floors! The exterior was no better. Between the debris in the compartments, and the mice nests I found in the generator (still works thankfully), to me all they did was a quick wash of the exterior and apply tire shine to the tires. They actually put a notice on the window saying the coach was cleaned, if this coach was clean in their opinion than I have serious concerns over what these techs houses look like and what they consider is clean. The finance manager (male, I apologize I forgot his name) was excellent. As a positive. He took his time explaining all the optional add on available for purchase. I appreciate all the time he took as this was still a pretty big financial decision. For a $60,000 preowned coach I would of expected a better delivered product. I will not return here. I did submit a poor survey, did not hear back. Camping World of Uxbridge so far has been more helpful with Warranty information. They referred me to a dealer for the heating issue of the cabin. The service department at West Boyleston was not as helpful, having to call multiple times a week to get a status update on my unit was very frustrating and extremely poor service because they never called me back or updated me. Timeline Signed paperwork and purchased on 9/20/2025 Took delivery on 10/4/2025 ( What they did for 2 full weeks with the coach is anyone's guess). Returned coach on 10/18/25 to have issues addressed. Picked up coach on 11/07/25.
• EM

  Eleanor miller

  Nov 12, 2025
  1.0
  My experience in the beginning with campers world was very nice until I got my RV back after 2 1/2 months I get down to Florida to be on vacation and the rubber that they replaced on my steps is all off. I called up campus world to try to resolve this to get a refund And the best solution they had for me was To bring the RV back into the shop I am not going to be back anytime soon. I am in Florida. I had a few things replaced and fixed on this RV one was the TV. The TV never got adjusted to the steps. I had the AC unit fixed I had spent $7000 and they have no resolution for me to refund my money back just for the steps.
• PC

  Peter Cavallaro

  Nov 10, 2025
  5.0
  ⭐⭐⭐⭐⭐ I recently bought a camper from Camping World West Boylston. The retail shop is excellent, and the retail manager is the most honest and helpful person there. The service manager, finance manager, sales manager, and Joe in sales were also great. My concerns are with the sales process. Communication felt rushed, and the $1500 prep fee didn’t feel worth it without a clear line-by-line breakdown. The walk-around was rushed too—someone interrupted to say the next appointment was waiting, which wasn’t professional. Overall still five stars, but I would appreciate if district or corporate management contacted me so I can share more and help improve the customer experience.
• AC

  ammes connally

  Nov 5, 2025
  1.0
  Vibes were bad … looked around felt like it was a bother to deal with us … never going back -
• DR

  David Randall

  Sep 16, 2025
  2.0
  It's all fun and games collecting the money, making the sale. Service is indifferent, lacking information to answer questions, lacking motivation to find them, an hour turns into an hour and a half. Unlike West Hatfield they have little on hand. Camper guaranteed to pass inspection does not! Now they're talking of how where to fix the issue. I'm an hour away.I replaced my own marker light rather than wait on them. Waiting on the next inconvenience from them. Don't buy here, Service is indifferent, can't answer questions, typical vehicle dealer take the money and inconvenience the customer. Horrible experience. Just received a call stating the battery cable was disconnected so it needs to be synergistic a hundred miles. If it's guaranteed to pass inspection why did THEY not do that.... Lazy, indifferent they've got their money.

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