Kelly Jeep Chrysler

4.6
4734 reviews
Jeep Cherokee

About

Jeep DealerChrysler DealerCar Dealer
Kelly Jeep Chrysler has delivered quality service and products to our local Massachusetts consumers since 1991. We are one of Kelly Auto Group's 6 dealers and 7 brands. We are a leading Jeep/Chrysler dealership in New England since 1991. Shop our great selection of new Jeep/Chrysler vehicles today!

Details

  • DebitAvailable
  • Accepts checksAvailable

Location

Kelly Jeep Chrysler
353 Broadway, Lynnfield, MA
01940, United States

Hours

Reviews

4.6
4,734 reviews
5 stars
3,980
4 stars
247
3 stars
92
2 stars
73
1 star
342

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Customers consistently praised the sales team for being helpful, knowledgeable, and non-pushy, making the car buying process enjoyable.

Service Department Issues

Numerous reviews highlighted significant dissatisfaction with the service department, citing poor communication, long wait times, and unresolved vehicle issues.

Customer Service

While many customers reported positive interactions with sales staff, there were several complaints about unprofessional behavior and lack of follow-up from service advisors.

Mixed Reviews on Pricing

Some customers felt that pricing was transparent and fair, while others reported unexpected charges and upselling during service visits.
  • JC
    Jose Colon
    3 days ago
    5.0
    Marseb and Josh were the dream team when I recently turned in my old lease and leased my new car. Every detail was taken care of for me and they made the process so easy. All I literally had to do was show up and drive off in my new car. This is my second lease with Kelley Jeep And I plan to be a repeat customer going forward. Do yourself a favor and ask to work with these two guys you will not be disappointed!
  • PM
    Patricia Marotta
    Jan 5, 2026
    5.0
    I had such a wonderful experience at Kelly jeep in Lynnfield mass. The entire staff was so friendly and helpful which made my decision to buy my car so easy
  • MC
    Meg C
    Jan 4, 2026
    5.0
    Kelly Auto in Lynnfield was incredibly helpful, dedicated to getting me the best deal, and quick throughout the entire process. I truly couldn’t recommend a better dealership. Steve, my sales consultant, was amazing—the kindest I’ve ever worked with. He listened carefully, wasn’t pushy at all, and was extremely knowledgeable. Kelly Auto in Lynnfield is absolutely the place to go!
  • RR
    Ray Rivers
    Dec 29, 2025
    1.0
    Went in for a five point inspection, and an oil change,end of August, temperature was 83 degrees, tire light on,Trevor tells me that I needed sensors to be replaced, covered by warranty, paid deductible, sensors were on backorder, they come in end of October, October 31st had service done, no reading, these sensors were bad,next set of sensors ere ordered by Cleighton another bad read,now,dealing with Reise, who tells me it's the module, also covered by warranty, tells me he has to get authorization from his manager, to which now 3 weeks later,no calls communication, I am disabled and I need my vehicle for hospital visits, we make it easy, that's the Kelly way,absolutely the worst service ever, why because I didn't buy my vehicle there ,or because I have warranty, this place is awful, service representatives have no clue,my advice GO ELSEWHERE, is it possible to go 0 stars? This was last bit of communication 11 days ago, once again, this ordeal began August 83 degrees
  • HP
    Hunter Poulos
    Dec 21, 2025
    5.0
    Cris was an amazing help! Constant and consistent communication, helped me out with getting exactly what I wanted even though it was a tough ask, and gave me a great deal! Courtney was a huge help with the process and Yemin worked with me to make sure the warranty fit my budget. Great team and couldn’t be happier with my purchase! Thank you for everything!!

Frequently Asked Questions About Kelly Jeep Chrysler

What types of vehicles are available at Kelly Jeep Chrysler?

Kelly Jeep Chrysler offers a great selection of new Jeep and Chrysler vehicles.

What are the operating hours for Kelly Jeep Chrysler?

The dealership is open Monday to Thursday from 8:30 AM to 8:00 PM, Friday and Saturday from 8:30 AM to 6:00 PM, and closed on Sundays.