Safelite AutoGlass

Reviews

• AT

  Angelo Traniello

  Dec 7, 2025
  1.0
  If I could give 0 stars, I would. This has to be one of the most frustrating experiences, and I would NEVER recommend Safelite to replace a windshield on a car that has a camera that requires calibration after the windshield is replaced. I had a technician come to replace my windshield at my home by their mobile unit. The replacement of the actual windshield was fine, except for the fact that they replaced my windshield with an aftermarket product for a car that is only 8 months old, and I was not notified. The glass tech was not able to calibrate my camera system, which controls all of the safety systems, including adaptive cruise control, etc. I made an appointment for a few days later at their shop for the calibration. I brought my vehicle in for the calibration (2nd attempt), and it took about 45 minutes. Additionally, the person doing it, who I found out later was the shop manager, just drove off in my vehicle for 30 minutes and did not notify me (this is a requirement to ensure all systems are working properly), but it would have been nice to be told. Upon her return, I was told that all systems passed and everything was working properly, even though I questioned a couple of things, and she stood her ground and said everything was working as it should. I left with my vehicle and found out that my front radar system, collision system, adaptive cruise control, etc, were still not functioning properly. I called to let them know my vehicle was not functioning as it should be and told the manager what the issues were. She asked me to bring my vehicle back in the next day to recalibrate (3rd attempt) it. I brought my vehicle in the next day. This time it took over an hour, and she again took my vehicle for a test drive for 45 minutes. Upon her return, she said all systems were functioning properly, and she said she tested them all herself to confirm they were working properly, and she "was able to return systems to their default status and reset everything". Again, I took my vehicle and went for a long ride to test my vehicle. Nothing worked as it did before my windshield replacement. My vehicle did not set a safe distance or provide alerts if I was following too closely, adaptive cruise control wasn't working, and my automatic braking system and alerts were not working properly. This time, I drove back to the shop to let the manager know that the recalibration was not successful and my vehicle was not functioning as it should, and was not set to the manufacturer's specifications. She then argued with me that it passed all systems that were tested by the REMOTE system that calibrates these systems. She got very defensive and basically said it wasn't her problem. I told her that I had an appointment with the dealership, and they would recalibrate it to manufacturer specifications. She said they would not reimburse me for these charges because the calibration was "successful," even though the systems were not functioning according to specifications. Essentially, it was not her problem because, as far as she was concerned, it "passed" their test. The manager at this location does not know how these systems function in vehicles to properly ensure they are working as they should be. And how these systems function from one manufacturer to another. This is not acceptable, since these systems are built into vehicles as an additional layer of security for the operator. Note, I am not saying these we should depend on these systems, but they are for increased safety of the person driving, as well as others. I would never recommend this location or Safelite to do anything to my vehicle, and I am not really sure how they are still open. As a last note, in Massachusetts, you are not required to go to a specific shop for any type of repair that your insurance company is paying for, which includes glass replacement.
• RC

  Richard Christiano

  Dec 2, 2025
  5.0
  Van came to the house right on time. The Safelite employee was polite, prompt, efficient and a good communicator. Whole process was great, I would do this again without hesitation.
• LZ

  Lee Zheng

  Dec 1, 2025
  5.0
  Scott at Safelite did an excellent job replacing my 2019 Subaru forester. Very satisfied.
• DC

  Daniel Cocozziello

  Nov 10, 2025
  5.0
  No issues. Associate was pleasant and informative on work being done and after care.
• AM

  Amy Murrant-Johnson

  Nov 9, 2025
  5.0
  My rear windshield was shattered by a fallen branch. My technician was very friendly and installed my new windshield efficiently without any issues. Very pleased with the results.

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