Business Details
About
Toyota DealerOil Change Service StationUsed Car DealerCar Leasing ServiceTruck DealerUsed Truck DealerCar DealerAuto Repair ShopAuto Parts Store
At Copeland Toyota we believe in providing customers with an environment that they'll want to come back to again and again. We've been a family-owned and -operated dealership since 1970, and we bring all of our previous experiences and successes to the table when you come to us. Whether you want to purchase or lease a new or pre-owned Toyota or you require service and repairs for the ride you already own, Copeland Toyota is here for you. We have plenty of new Toyota vehicles to show you. We have a variety of used Toyota vehicles for budget-conscious shoppers, plus pre-owned vehicles from other makes to give you all the variety you need to make the right decision.
Location
Hours
Reviews
4.5
1,783 reviews
5 stars
1,403
4 stars
149
3 stars
42
2 stars
33
1 star
156
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service quality, with some praising the helpfulness and professionalism of staff, while others experienced careless handling and poor communication.
Sales Experience
Many customers had positive experiences with the sales team, highlighting their professionalism and willingness to assist, although some reported issues with transparency and pricing.
Customer Communication
There were numerous complaints about poor communication, particularly in the service department, with customers feeling ignored or misled regarding their vehicle status.
Repair Issues
Several reviews mentioned dissatisfaction with repair services, including overpricing and inadequate fixes, leading to frustration among customers.
Overall Satisfaction
While some customers expressed loyalty and satisfaction with their experiences, others indicated they would not return due to negative interactions and service failures.
- MMMaxOct 19, 20251.0I had a disappointing experience with this dealership’s service department. During my first visit, the wheel rims were scratched, as if someone struggled to align the bolts and scraped the area around them. At my most recent visit, the car was returned dirty, and oil had been spilled all over the engine, causing a strong burning oil smell inside the cabin. I had to clean it myself, but the smell lingered for quite a while. Overall, the service feels careless and unprofessional. I would recommend choosing another dealership for maintenance.
- RWR. W.Oct 18, 20255.0Unique in service is really helpful!
- MMmark mattarSep 16, 20251.0Buyer beware, they are scam artists. They will offer you one price (even send a written estimate) and then when you show up, more than double the monthly payment! Its a real shame, I've gone to these guys for years but my last two experiences were horrible. I guess when times get tough these guys will try anything!
- DCDiogo Cyril D costaAug 26, 20255.0Great experience at Toyota Copeland - Thank you for my new Camry! I recently bought a used Camry from toyota Copeland and couldn't be happier with the experience. The car itself is in fantastic shape, and it's clear they take pride in the quality of their inventory. The team was wonderful to work with from start to finish. The sales staff Mr. Saeed was friendly and professional, and I never felt pressured. They listened to what I was looking for and helped me find the perfect car without any hassle. Mrs. CARLEEN from The finance department was just as impressive. She is efficient and worked hard to find the best financing options for me, made sure I understood every detail and made the paperwork process simple and straightforward. Thank you again to everyone at Toyota Copeland for a great buying experience. I'm excited to drive my new Camry and will definitely be back for my next car!
- MOMarc OliverAug 23, 20251.0they told me the car was waiting for me. when I got there, they said the car was sold. I drove from the North Shore. I have a disabled son who I had to arrange to care for while I was gone. dont go here.