Business Details
About
Cadillac Dealer
Discover the pinnacle of American luxury and dedicated local service at Bill DeLuca Cadillac. Our Cadillac dealership in Andover, MA, pairs a sophisticated vehicle lineup with an unwavering commitment to the Merrimack Valley community. To ensure a seamless ownership experience, we proudly work with drivers to find great incentives and provide a complimentary shuttle service six days a week. We invite you to stay connected using our free Wi-Fi and customer work areas during your visit. As a family-owned business dedicated to supporting our customers as well as local organizations like the Boys & Girls Club, we strive to provide every guest with a truly premium and personalized experience.
Location
Hours
Reviews
4.5
167 reviews
5 stars
136
4 stars
8
3 stars
4
2 stars
4
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the attentive and professional service provided by staff members, particularly Scott and Marc.
Sales Experience
Customers reported positive experiences during the vehicle purchasing process, highlighting fair pricing and no pressure tactics.
Service Quality
While many reviews commended the service department for timely and effective repairs, some customers expressed dissatisfaction with specific service incidents.
Communication Issues
A few customers noted problems with communication, particularly regarding follow-ups and service updates.
Mixed Reviews on Repairs
There were significant concerns raised about the quality of repairs and handling of vehicle issues, with some customers reporting damage and unresolved problems.
- TSTroy Sealy3 days ago5.0Parts department is great!
- STSteve ToddSep 19, 20255.0Marc Ganek of Bill DeLuca Cadillac helped me buy a mint 2020 GMC Terrain. The whole transaction couldn't have gone smoother. On the day of the purchase I drove away with an inspection sticker and a full tank of gas.
- HZH ZAug 4, 20251.0Had my 2025 CT4 V Blackwing for a simple State Inspection here and they left some deep scratches on my dashboard soft plastic trim when they tried to scrape off the old sticker. Now the entire trim has to be replaced. After showing me how the metal scraper they used could have damaged it, the Service Manager told me, “we don’t think we did that, but we offer to fix it for you since we touched your car.” He also kept saying “it’s so tiny. It’s nothing. I wouldn’t worry about it”, acting like he owns the car. They told me the part is out of stock and could take months to get it. I completely lost faith in their quality of work and asked them to cut me a check for the replacement new part and labor so that I can take it somewhere else in the future. They refused and they are still trying to negotiate for the payment of the damages. I also left two voicemails and three emails to their Service Director. Never heard back. I would not recommend their service department. They do not take care of your car and do not take responsibility after something happened.
- MJMichael JoyAug 1, 20255.0Alan Katz and John Lynch provided excellent customer service during the transaction. They were very fair on their pricing and wanted to make the customer happy whenever possible.
- RDRuss DesrosiersJul 24, 20255.0I have purchased my 4th vehicle from Woodworth motors and have been impressed each time. Alan Katz is primarily the reason. He goes above and beyond. A true gentleman. Because of him and Scott in the service department, I wouldn't go anywhere else.