Walker GMC

4.3
727 reviews
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Business Details

1616 MacArthur Dr, Alexandria, LA
71301, United States
(318) 445-6421
https://www.walkergmc.com/
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About

GMC DealerUsed Car Dealer
At our GMC dealership in Alexandria, LA, we have all the new and used cars, trucks, and SUVs you've been searching for. Next time you want to buy a new GMC, choose our family-owned and operated dealership for the outstanding customer service you deserve. Visit Walker GMC today!

Details

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Location

Walker GMC
1616 MacArthur Dr, Alexandria, LA
71301, United States

Hours

Reviews

4.3
727 reviews
5 stars
534
4 stars
56
3 stars
36
2 stars
17
1 star
84

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported mixed experiences with service quality, with some praising quick and efficient service while others experienced long wait times and poor communication.

Customer Service

Feedback highlighted a divide in customer service experiences; some staff members were commended for their professionalism and helpfulness, while others were criticized for rudeness and lack of support.

Sales Experience

Many customers had positive experiences with sales representatives, noting their knowledge, friendliness, and willingness to assist throughout the buying process.

Communication

Several reviews pointed out issues with communication regarding service updates and appointment scheduling, leading to frustration among customers.

Overall Satisfaction

While some customers expressed satisfaction with their purchases and service, others indicated they would not return due to negative experiences, particularly in the service department.
  • PT
    Paul TK
    Nov 14, 2025
    5.0
    Went to the parts department for info and the staff was absolutely amazing. Greeted me as I walked in. Asked how they could be of assistance and quickly answered my questions and helped me find the information and part numbers I needed. The staff went above and beyond. Thank you so much.
  • KE
    Kristianna Emrick
    Oct 13, 2025
    1.0
    THE ABSOLUTE WORST SERVICE EVER RECEIVED AT ANY AUTO BUSINESS !!! Not only was the service department totally inadequate but the receptionist was THE RUDEST PERSON. That whole department needs an audit !!!!!! I will drive out of town for future service !!!!!!!!
  • NS
    Netanya Sweeting
    Jun 26, 2025
    5.0
    Samuel at Walker is so very kind and helpful. He made sure my car was serviced quickly and efficiently. He’s the best y’all! Highly recommend him for all your service needs!
  • IS
    Ida Shows
    Jun 24, 2025
    5.0
    Each time I have taken my Mazda in for service I am well pleased with the service. Thanks to everyone.
  • JB
    Jasmine Bourke
    Jun 24, 2025
    1.0
    If I could give negative stars I would! I dropped my car off at 8 am for an 8:15 am alignment appointment and at 12 pm it still hadn't been touched even though the advisor lied and said the right side had been done just not the left. I guess because I'm a woman they think I'm stupid.
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Frequently Asked Questions About Walker GMC

Where is Walker GMC located?

Walker GMC is located at 1616 MacArthur Dr, Alexandria, LA 71301, United States.

What are the business hours of Walker GMC?

Walker GMC is open Monday to Thursday from 8:00 AM to 7:00 PM, Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. The dealership is closed on Sundays.