At our GMC dealership in Alexandria, LA, we have all the new and used cars, trucks, and SUVs you've been searching for. Next time you want to buy a new GMC, choose our family-owned and operated dealership for the outstanding customer service you deserve. Visit Walker GMC today!
Customers reported mixed experiences with service quality, with some praising quick and efficient service while others experienced long wait times and poor communication.
Customer Service
Feedback highlighted a divide in customer service experiences; some staff members were commended for their professionalism and helpfulness, while others were criticized for rudeness and lack of support.
Sales Experience
Many customers had positive experiences with sales representatives, noting their knowledge, friendliness, and willingness to assist throughout the buying process.
Communication
Several reviews pointed out issues with communication regarding service updates and appointment scheduling, leading to frustration among customers.
Overall Satisfaction
While some customers expressed satisfaction with their purchases and service, others indicated they would not return due to negative experiences, particularly in the service department.
PT
Paul TK
Nov 14, 2025
5.0
Went to the parts department for info and the staff was absolutely amazing. Greeted me as I walked in. Asked how they could be of assistance and quickly answered my questions and helped me find the information and part numbers I needed. The staff went above and beyond. Thank you so much.
KE
Kristianna Emrick
Oct 13, 2025
1.0
THE ABSOLUTE WORST SERVICE EVER RECEIVED AT ANY AUTO BUSINESS !!! Not only was the service department totally inadequate but the receptionist was THE RUDEST PERSON. That whole department needs an audit !!!!!!
I will drive out of town for future service !!!!!!!!
NS
Netanya Sweeting
Jun 26, 2025
5.0
Samuel at Walker is so very kind and helpful. He made sure my car was serviced quickly and efficiently. He’s the best y’all! Highly recommend him for all your service needs!
IS
Ida Shows
Jun 24, 2025
5.0
Each time I have taken my Mazda in for service I am well pleased with the service. Thanks to everyone.
JB
Jasmine Bourke
Jun 24, 2025
1.0
If I could give negative stars I would! I dropped my car off at 8 am for an 8:15 am alignment appointment and at 12 pm it still hadn't been touched even though the advisor lied and said the right side had been done just not the left. I guess because I'm a woman they think I'm stupid.
Walker GMC is located at 1616 MacArthur Dr, Alexandria, LA 71301, United States.
What are the business hours of Walker GMC?
Walker GMC is open Monday to Thursday from 8:00 AM to 7:00 PM, Friday from 8:00 AM to 6:00 PM, and Saturday from 9:00 AM to 5:00 PM. The dealership is closed on Sundays.
What types of vehicles does Walker GMC offer?
Walker GMC offers new and used cars, trucks, and SUVs primarily from GMC and other car brands.
Does Walker GMC provide vehicle service and repair?
Yes, Walker GMC provides vehicle service, repairs, and oil changes.
Can I pay with debit or credit cards at Walker GMC?
Yes, Walker GMC accepts payments via debit and credit cards.
Is Walker GMC a family-owned business?
Yes, Walker GMC is a family-owned and operated dealership dedicated to outstanding customer service.
Can I shop for vehicles in-store at Walker GMC?
Yes, Walker GMC offers in-store shopping for their vehicles.
What nearby places can I visit before or after visiting Walker GMC?
Nearby places include El Corazon Ranch, a sports and recreation venue; Freddy's Frozen Custard & Steakburgers for dining; and Get to the Pointe Ballet Academy for performing arts.
Are there nearby automotive-related businesses near Walker GMC?
Yes, nearby automotive businesses include Papa Joe's Auto Sales and Walker Collision Center, which provide additional options for used cars and auto body repairs respectively.
Where can I find insurance services near Walker GMC?
Shelter Insurance - Jason Hale and David Cohran: Allstate Insurance are nearby agencies where you can get auto and other insurance services.