Southside Auto Repair

4.4
448 reviews

About

Auto Repair ShopAuto Air Conditioning ServiceTire ShopTransmission Shop
At Southside Auto Repair we pride ourselves on getting the job done the first time and saving customers the headache of continuing problems. Our top priority is to take care of our customers and make sure the vehicles we service make the road a safer place. Southside Auto Repair is the right choice to make when confronting auto problems, no matter how big or small.

Details

  • Requires appointmentNot available
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Southside Auto Repair
403 Southland Dr, Lexington, KY
40503, United States

Hours

Reviews

4.4
448 reviews
5 stars
360
4 stars
18
3 stars
8
2 stars
5
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional service, highlighting staff members like Chris and Jorge for their helpfulness and communication.

Transparency

While some reviews appreciated the detailed inspections and transparency in communication, others criticized the shop for perceived upselling and lack of clarity regarding costs.

Pricing Concerns

Several customers expressed dissatisfaction with the pricing, describing it as high and feeling pressured into unnecessary repairs, leading to a perception of dishonesty.

Quality of Work

Overall, many customers reported satisfaction with the quality of repairs and thoroughness of inspections, although there were notable complaints about unresolved issues after service.
  • PM
    Peggy McGaughey
    1 day ago
    1.0
    Chris refused to fix our 2003 truck for what it was coding for…which was he claimed was an injector for cylinder six-spark plug unless we paid for 3 other items that cost 4 thousand dollars. We had already had it diagnosed and knew what the code was. We explain to him that we were only interested in getting that one thing fixed due to our truck being 24 years old and we were not interested in fixing everything that it needed. We only drive it once in a while to take our dog By by in. He tried to blackmail us & force us to fix other issues instead of what we took our truck there for!!! Their prices are more than what a dealership would charge. Chris knew we needed to get the issue fixed that we took our truck over there for or it could cause it to damage the converter I’m driving it the way it is, but he didn’t care. He charged us a fee which it doesn’t say on receipt what it was for plus the diagnostic charge which was almost $190.00 much higher than most other places. Do not trust this place @ all. Check repair pricing at other shops & you will be surprised at how much higher this place is. We were recommended to this place because a man named Jorge work there. Chris said he moved. They are hiring so not sure about their well trained mechanics!!!
  • CH
    Claire Heaney
    Dec 29, 2025
    5.0
    Talk about professionals! After having coolant leakage issues, I had 2 friends quickly look at the problem, and then as a final check, I went to these guys. Everything they said checked out and their honesty assured me that they weren't trying to pull any wool over my eyes. Southside Auto Repair gave me a diagnosis of the issues I've been experiencing, complete with photos in the overview they sent me. I can say I totally trust these gentlemen. I look forward to making this shop my go-to mechanic in the area! And, to add to this, the estimates were in line with the Hyundai dealership. Again, just that extra reassurance to go with these guys!
  • EI
    El Sazon Inc
    Nov 19, 2025
    5.0
    Great service
  • RW
    Robert Wint
    Nov 7, 2025
    5.0
    This auto repair shop starts off with a full inspection of your car after which they text you an email link to their website which has pictures and descriptions of everything that needs attention rated as red yellow and green. There is a surcharge for it, but it’s well worth it, allowing you establish a Professional relationship with them. This is the first time that I’ve used their service, in which advised me of things that I did not know were in need of and did so at a fair and reasonable market cost.
  • JC
    John Carpenter
    Oct 31, 2025
    5.0
    If it's one thing I've learned in life, going the cheap route is never the right answer in regards to these type of issues/problems...particularly, when it comes to ensuring the safety of family. Chris conducted a thorough diagnostic inspection of vehicle & went over the issues in detail. He didn't try to oversell what needed to be addressed. And, took the time to allow me to get over initial sticker-shock & digest the fact my daughter had been riding/driving in an unsafe vehicle. After weighing options & re-consulting my brother, who had recommended Chris & Southside, I gave him the go-ahead to get the vehicle repairs in action immediately. Chris explained everything & took it from there. When I had time to better inspect the initial inspection diagnostic report (which, is well worth the money itself!!), I determined I needed to ask Chris his opinions on additional underlying problems/issues identified in the diagnosis. Again, he didn't try to oversell what needed to be done. Made his recommendations based on my questions/concerns. It took a couple of extra days to get everything completed due to the complexity of problems to be resolved & the fact Chris and his team absolutely do things right. In the end, the finished product will give extra years to an older vehicle at a fraction of what it would cost to try to purchase a newer (still, used & possibly with its own problems) vehicle. I feel indebted to Chris & safe in any decisions and repairs conducted by he & his team. When completed, he told me I pretty much had a brand-new vehicle that would serve our needs for several years. My daughter called me on her way home while driving the vehicle and couldn't believe what a difference the repairs & upgrades made. She echoed Chris's words...saying it was a completely different vehicle. Note: This is a nearly 20 year old vehicle with approximately 60K miles. My daughter is in college & things are tight financially. We had not anticipated investing in another vehicle for several more years. Chris seemed to understand my predicament from the get-go. And, walked us through things...which, calmed me despite fact we didn't know where to come up with money at this point. We are glad we went on & made the investment. What he & his crew did bought us years on a vehicle that is sorely needed. And, I appreciate that fact.

Frequently Asked Questions About Southside Auto Repair

Where is Southside Auto Repair located?

Southside Auto Repair is located at 403 Southland Dr, Lexington, KY 40503, United States.

What are the operating hours of Southside Auto Repair?

Southside Auto Repair is open Monday through Friday from 8:00 AM to 6:00 PM and closed on Saturdays and Sundays.