McCarthy Honda

Reviews

• JF

  Jessie Ferguson

  Nov 12, 2025
  1.0
  I had a bad experience with this dealership. The salesman presented a car. We test drove it and made the deal. Two days later he presents the maintenance report which showed $5k more in repairs needed. The deal fell through and he sends me another car. I thought he was making the deal right as this car was out of my price range. Not the case. His manager calls only to inform me he was not coming down on the price and never called back with any other options. Horrible experience as my USAA financing was already enroute and has been received. I would not recommend this place to anyone. In all my years of car buying, this was the worse
• GN

  Grant Nelson

  Nov 7, 2025
  1.0
  I signed up for service online and was quoted a total of about $500 for the work. By the time all was said and done, however, I walked out with a bill of $3500.00. I've subsequently talked to a few other people who have had the same experience. They rely on bait and switch, confusing quote practices, and service adviser double-talk to overcharge. If I thought it worthwhile, I'd take them to court. But, what's done is done, and I'll just put these crooks, literally, in my rear view mirror. I can't really speak to the dealership side of things, but if their service department operates like this, I'm guessing their sales department is just as shady. It's probably just part of their playbook. McCarthy will never get another cent from me and, thankfully, I already have a few excellent referrals for some independent Honda mechanics. I've shown the bill to a couple of them, and they were shocked. BOTTOM LINE: STAY AWAY FROM MCCARTHY HONDA UNLESS YOU ENJOY THROWING MONEY AWAY.
• FN

  Faith Nobles

  Nov 6, 2025
  5.0
  Bought my Honda crv from here about 6 months ago. Maddy helped me. I specifically requested a woman. She was tough but still fair and competent. I spent a good deal of time talking and making sure this large purchase was what I wanted. As a woman, it is nice to have a woman to speak with. Car salespeople aren't exactly known for treating women fairly. She did a great job regardless of gender, and we negotiated and found a happy place for both of us. My overall experience was great, and my crv drives perfectly.
• UU

  uhhhkris

  Nov 5, 2025
  1.0
  Never again. I bought a Civic from these folks back in 2023. Typical pushy jerks who forced warranties on me, upsold the heck out of me. Whatever. I loved that car! Great piece of machinery, drove like a dream, however I got a really great deal on a newer Subaru and sold that Civic in December of 2024. Called into the dealership, was told that I can get a refund on the Gap insurance I purchased at the time if I brought in some paperwork from the sale of the vehicle. I did that in June or July of 2025. I walked in at around 5pm, tracked down the finance guy, gave him the documentation, was told he’d scan it and be right back. I sat at a table for 45 before he came up to me and asked me why I was still there, that he'd finished on his end and that the check would be mailed to me in 4-6 weeks. Amazing. Incredible customer service. Sure can't wait to buy from these people again in the future based on how they treat their actual customers. 8 weeks go by and nothing. Not a peep. I call in, guy I spoke with is apparently no longer with the company. There is no check, it's actually been sent up to Honda Finance and I'd need to get it from them. So l call Honda Finance. I'm told that the check was with the dealership. I call McCarthy back, am told that actually I should check with the dealership where I bought my new car because it may have been sent to them for some reason. I call the dealership where I sold the car (Van Subaru, infinitely nicer people btw) and am told that they're most likely giving me the run-around so they don't have to pay me out. Seems incredibly sketchy to them! So I email the platform director at McCarthy, Tony Cardello, based on responses I've seen from other reviews that have been left. He tells me that the check would have been sent to Honda Finance, that I “would not lose out on monies”, and that he'll have the store general manager, Jacob Witt, look into this and reach out to me. I sent a follow-up email a week later. That was August 25th. To this day, I have still not heard from these people. Today, I called Honda Finance and spoke with a very nice lady who confirmed that the leftover Gap coverage was applied to the principal balance when I sold the car. There was never any check to be collected. If this had been explained to me back in June, I'd be fine. Instead, the dealership has been giving me the run-around for months after the fact for absolutely no reason. The lady I spoke with was just as angry as I was when I relayed all of this over to her and she’s reporting it to Honda for me. I love Honda as a brand. I love their cars. McCarthy is NOT a good representation. Please do not give these people your business. Tl;dr these folks are dishonest, rude, and uncommunicative. Go elsewhere.
• JG

  Julie Griggs

  Nov 4, 2025
  5.0
  Had a great experience from the minute I walked in the door and was greeted by Ben. He asked some questions about what I was looking for and what features. He showed me a particular Honda CRV. I let him know that I would have to speak with my husband, and I will get back with him by Monday. However, after speaking with my husband, we ended up going back the next day. We were happily greeted by Brad. We did end up purchasing the car. Brad was very gracious and funny. Terrific guy! He showed us all the features on the car. Walked us through everything. It was a great experience at McCarthy.

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