Morris Smith Ford of Leavenworth

Reviews

• MW

  matt wiggin

  Nov 12, 2025
  1.0
  The following had to be paraphrased a bit to keep it under the Google review limit August 15, 9:01 AM – Truck dropped off Service Advisor AP – AUTOMATED RESPONSE August 20, 1:13 PM – Customer: Any update? 2:19 PM – ZS: Needs high pressure fuel pump. August 21, 9:35 AM – Customer: Will this be covered by warranty? AP – Will call it in today and update you. August 22, 12:19 PM – Customer: Any update? 2:32 PM – AP: AUTOMATED RESPONSE August 25, 12:35 PM – Customer: Update or ETA on parts? 2:25 PM – AP: Should have last parts by tomorrow. → I was sent a bill for parts/labor and had to remind them again it was under warranty. August 27 – Customer: Any update? I need to travel this weekend. August 28, 1:21 PM – ZS: Still waiting on parts. Won’t be done this weekend. 2:33 PM – Customer: Can I get a loaner? Got one last time. ZS – AUTOMATED RESPONSE August 29 – ZS: No loaners, only $50/day rentals. None available now. Enterprise is over $100/day. Want to be on waitlist? → I picked up my truck. Again asked about a loaner, was told to rent across the street. Reiterated warranty. Then told a loaner would be available. They had my truck 15 days. September 2, 9:54 AM – Customer: When should I bring it back? Eric called about a loaner. AP – Will check with dispatcher and get back to you. September 4, 10:40 AM – Customer: Any updates? Traveling Sunday. AP – Tech won’t have bay until Tuesday the 9th. Can get you in then or after. Customer – Do you have a key drop? ZS – Yes, to the right of garage doors. Customer – I’ll drop it off Monday (Sept 8). September 11, 1:02 PM – Customer: Any updates? AP – Will check with tech and update you. September 16, 2:38 PM – Customer: Any update? September 17, 3:52 PM – Customer: It’s been over a week. No response since last Thursday. → No reply for 7 days. September 18, 3:01 PM – AP: Vehicle is with tech, repairs underway. 6:36 PM – Customer: Can you also complete recall 24E12? September 19, 8:39 AM – AP: Should be able to knock that out. 10:21 AM – Customer: Please also do oil change under maintenance plan. AP – Already done. Recall complete. You’re ready for pickup. Customer – Thanks. My wife Amy will pick it up. AP – You’re very welcome. → They had my truck another 12 days. Total: 27 days. Upon pickup: - Oil life not reset—unsure if oil change was done. - Recall 24E12 still shows as incomplete. - Truck still shifts hard under 30 MPH on inclines. Another Ford tech suspects CDF drum. - This is the 3rd transmission, truck has <85K miles. - I reported this to my advisor and in the survey—no response. - On Oct 30, I received a survey for an Oct 23 visit that never happened.
• MS

  Madelynn Schwarz

  Nov 12, 2025
  5.0
  I went to this place for the first time and my seller Amber Dobson and Justin was so great at helping me with me for buying my first car and for as a first time costumer I feel like the experience was amazing people were great and very helpful I highly recommend going and seeing amber and justin there.
• KS

  Karen Smith

  Nov 11, 2025
  5.0
  Kaden Williams is an outstanding salesperson. He is not pushy and listens to your needs and wants in a car. Very responsive when you have questions after the sale as well. Highly recommend.
• PH

  Pat Hort

  Oct 29, 2025
  1.0
  The “quick lane” isn’t so quick and makes empty promises. Dropped vehicle off at scheduled 10 am appointment for oil change. Was told brakes were needed after being there two hours. They took me home and said they’d have me back before 430 to pick up my grandson from daycare. Call at 4, they said someone will be there in 10 minutes. As I am writing this at 4:44 nobody has came and have been on hold for 15 minutes trying to get ahold of someone to pick me up. Someone answered, sounded like they were talking to someone in the background and hung up. This place does not care about their customers.
• BA

  Brooke Ashford

  Oct 25, 2025
  1.0
  I was in a car accident that totaled my car and I needed a replacement. I filled out an online application about a particular car and within an hour a representetive for the dealership called me. Not long after the sales manager called me at 8:00PM. By the next morning we had all of my required documents sent and funding approved. By Thursday I owned the car and the dealership offered delivery. I was told it would arrive Friday afternoon. I had to text and call myself to try and find out what time. I was finally told the workers were too busy and the car would be brought first thing Saturday morning. Once again, I called and texted multiple numbers and the responses promised the car was leaving in half an hour. Then at 4pm I was told it will arrive any time. At 4:30 I called at least 3 lines at the dealership only to be told someone would return my call. Its now almost 6 and I haven't heard a word from anyone. The dealership is closed, my car is still not here. They got my down payment and made their sale and I have been stuck 2 days waiting on a car that no one has the courtesy to even give me a call to tell me what is going on I could have made arrangements to pick up the car if I hadn't been sitting at home waiting for a car delivery for 2 days. This is the worst experience I've ever had.

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