Business Details
About
Auto Body ShopAuto Body RepairAuto MaintenanceAuto Dent Removal ServiceAuto Glass Shop
Shelton Collision Repair has been a trusted name for automotive repair in Derby Kansas for years, and there's a reason why. We're a locally owned business that supports the same community as you do. We're your neighbor, and Shelton Collision Repair has been serving the automotive needs for this great city since 1976.
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
377 reviews
5 stars
351
4 stars
14
3 stars1
2 stars4
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, highlighting their excellent communication throughout the repair process.
Quality of Repairs
Many reviews noted the high quality of repair work, with vehicles often looking better than new and paint matching perfectly.
Timeliness
Numerous customers appreciated the quick turnaround times for repairs, often receiving their vehicles back ahead of schedule.
Insurance Assistance
The business was commended for effectively handling insurance claims and providing clear guidance to customers during the process.
- LLl4restDec 31, 20255.0They did a great job repairing my car after someone backed into me. They finished ahead of schedule. Would definitely recommend.
- BTBarney TullNov 23, 20255.0We recently had our vehicle totaled. The folks at Shelton, Marin & Kenny, were invaluable in walking us through this process. They worked with our insurance company partners, and provided rational, informed advice that made the entire situation workable. They are very customer oriented, helping during a very trying time. Thank you, barn
- SRShannon Hadley RoseNov 22, 20255.0Exceptional service in every way. Quick to schedule and complete the work. Thorough in evaluating what needed to be done. Worked with our insurance company to ensure all costs were covered. Friendly and genuine customer care. Guaranteed their work and said to come back if something wasn’t right. Second time trusting them with one of our vehicle repairs. I wouldn’t trust anyone else.
- JPJp PankNov 3, 20255.0High quality, quick and easy. They were very transparent about payment details and conversations between them and insurance.
- THTimoteo HillsOct 21, 20255.0I am way too late in providing this review. The mixture of inclement weather and distracted driving (kids, phone use can always wait...) led me to side-swipe a barrier, crunching panels toward my tires and causing them to rub against each other (leading to a flat tire). I went into Shelton Collision Repair, and they brought out a tool and popped the panels out for me on the spot, no charge. I was expecting a hefty repair, but they were exceptional in accommodating me and not doing more than was needed. So grateful for them.
Frequently Asked Questions About Shelton Collision Repair
My car isn't drivable, can I get it towed to your shop?
Yes! Call us at (316) 788-1528 and let us know you require a tow to the shop.
Who do I pay for the towed vehicle?
Usually the tow companies bill us for the tow charges. Sometimes they bill the insurance company directly. Either way, you shouldn’t be out of pocket for the tow. If you decide to pay out of pocket for the repairs, the tow bill will be added to the final bill and due when the repair is complete.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Do you offer loaner cars?
We do have two loaner cars for those customers that do not have rental coverage or any other form of transportation.
How do I get an estimate?
"We offer all estimates free of charge and appreciate you making an appointment so we can guarantee the time it requires to make you feel comfortable in your decision to let us repair your vehicle.
Visit our website to start an estimate, or call us at (316) 788-1528 to make an appointment."
Do I need more than one estimate?
No, it is up to you to decide how many estimates you would like and if you want to compare with more than one shop. If you have decided on a shop, have your insurance company deal with them directly.
I already have an estimate from my insurance company. What do I do next?
If your insurance adjuster already came to look at your vehicle, you can call and schedule the repairs, you can fax or email us a copy, drop it off, or give us your insurance information, and we can attain our own copy of the estimate. We must start the repair process from the original insurance estimate.
Will my estimate include all new OEM factory replacement parts?
Each insurance company has different parts guidelines. Many insurance companies only allow for aftermarket (copied and made by another company), remanufactured (previously damaged), or used (LKQ) parts to be used during the repair. You always have the choice to pay any difference in part price if you would like to use all factory parts in your repair. We have negotiated with most of our OEM vendors to sell us OEM parts cheaper so that we can “price match” the aftermarket prices and provide safe and proper repairs with the OEM parts that your vehicle was designed for.
Can I have my vehicle repaired at the shop of my choice?
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. If you cannot decide on a repair facility, your insurance company can recommend, not demand, a repair shop.
How long will the repair take?
There are many factors to consider when estimating length of time for the repairs like part availability, how quick we get approval of the supplement amount, and the load demand on the shop. Trust us in that it is in our best interest to return your car to you as soon as possible. We understand that you depend on your transportation and we work very hard to complete the repair in a timely manner.
Will my vehicle drive the same?
Yes, vehicles with frame or suspension damage will require a two or four-wheel alignment. We have specifications on every vehicle to ensure that the frame or unibody is returned to its pre-accident condition.
Will my color match?
With our highly skilled professionals and paint matching technology, we are able to reproduce the finish on your vehicle. We only use the highest quality paint.
What if I want to keep my vehicle after it is totaled?
You have the right to retain ownership of the vehicle, however the amount of the settlement may be reduced by the salvage value.
Do you guarantee your work?
Yes. We have a limited lifetime warranty on all of our work for as long as you own the vehicle. It is important to know that your body shop is the only party responsible for a warranty on your repair, NOT your insurance company.
I picked up my vehicle but noticed something wrong after I got home, what should I do?
We do everything in our power to ensure your vehicle is back to pre-accident condition as your vehicle leaves our shop. If you notice anything that doesn’t seem right or experience any problems, please do not hesitate to give us a call or stop back in.
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Make sure to write it down and bring it with you when you come in to begin the repair process; we’ll do the rest.
What is a deductible and how do I know if I have to pay one?
If you were not at fault and the repair is going through the other party’s insurance, then you will not have a deductible. A deductible is determined at the purchase of your insurance policy and can range anywhere between $50 and $3,000. If the repair is going through your insurance policy, then the cause of the accident will determine the deductible amount. Ask your insurance company or go through your policy to find out.
The other insurance company says my car is a "total loss". What does that mean?
The cost of repairs have exceeded a threshold (usually 75%) of the Actual Cash Value (ACV) of the vehicle prior to the accident.
What are OEM parts?
Original Equipment Manufactured (OEM) is a term for parts made by the manufacturer of your vehicle.
What are aftermarket parts?
These are parts not made by your vehicle manufacturer. They are also known as Quality Replacement Parts (QRP). Aftermarket parts are much cheaper than OEM parts and might not have the same fit and function as OEM parts.
What are LKQ parts?
LKQ – (Like Kind & Quality). These parts are more commonly referred to as used parts. These parts generally come from automotive salvage yards. Salvage yards purchase damaged or totaled vehicles, remove the good parts and sell them as LKQ parts. All LKQ parts are inspected for prior damage, rust, and to make sure they are OEM and not Aftermarket.
How is the actual cash value (AVC) determined?
The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident.
What is subrogation?
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.
When do I pay my deductible?
When the repairs are complete and you are satisfied with the repairs. The insurance check issued will be minus your deductible amount, if you have one. At the time you pick up your vehicle you will pay the deductible amount to Shelton Collision Repair.
When is my deductible due?
Your deductible is due when you pick up your vehicle. If you are expecting your deductible to be reduced or waived, we suggest you contact your insurance carrier and confirm prior to picking up your vehicle.
When is my final payment due?
Payment is due at the time the repair is complete. Please bring any insurance checks with you and your deductible – if you are going through insurance. If you want, you are able to simply sign the check over to us and do not need to deposit it into your account.
Can you help bury my deductible?
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
What types of payment do you accept?
We accept cash, checks (insurance or personal), Visa, MasterCard, and Discover.
What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. (Example: If your tire has 50% of the tread remaining, you would owe for the 50% of the tire that has been used) These betterment charges are determined by your insurance company and are pro-rated based on actual miles and age of your vehicle.
When can I wash or wax the exterior of my vehicle?
"You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.
For the first 30 days we suggest that you:
Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
Do not scrape ice or snow from the newly painted surface.
For the first 90 days we suggest that you:
Do not wax or polish the vehicle. This will allow the finish to dry and harden completely."
What types of auto repair services does Shelton Collision Repair offer?
Shelton Collision Repair offers chip & scratch repair, buffing & polishing, bumper repair & refinish, color matching on site, dent removal including paintless dent removal, and extensive damage repair.
How can I get an estimate for my car repair at Shelton Collision Repair?
You can get a free estimate by making an appointment either by calling (316) 788-1528 or visiting their website to start an estimate online.
Does Shelton Collision Repair work with all insurance companies?
Yes, Shelton Collision Repair works with all insurance companies and can assist you in filing a claim to make the process easier.
What payment methods are accepted at Shelton Collision Repair?
They accept cash, checks (insurance or personal), Visa, MasterCard, Discover, Travelers checks, and offer financing options.
Are loaner cars or rental cars available while my car is being repaired?
Yes, they have two loaner cars available for customers without rental coverage. They can also assist in arranging rental cars if your insurance policy covers it.
What are Shelton Collision Repair's hours of operation?
They are open Monday through Friday from 7:30 AM to 5:30 PM and closed on Saturdays and Sundays.
Where is Shelton Collision Repair located?
Shelton Collision Repair is located at 325 W. Patriot Avenue, Derby, KS 67037, United States.
Are there convenient shopping options near Shelton Collision Repair?
Yes, nearby shopping includes Dollar Tree and Kohl's, which can be convenient if you want to shop or run errands while your vehicle is being repaired.
What dining options are close to Shelton Collision Repair?
Thai Riffic Food Truck is a nearby option where you can grab tasty Thai food if you’re waiting for your vehicle service to finish.
Are there any automotive-related nearby businesses that might be useful when visiting Shelton Collision Repair?
Yes, K-15 Auto and Kwik Shop are nearby automotive-related businesses that offer used car sales, automotive parts, and gas, which could be handy to visit along with your collision repair appointment.