Business Details
About
Tire ShopAuto Repair ShopBrake ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Mavis Tires & Brakes is one of the nation’s largest independent tire retailers, offering top-brand tires plus auto services like brakes, alignments, oil changes, batteries, suspension, and exhaust repair. With a wide selection backed by our tire price match guarantee, Mavis Tires & Brakes delivers trusted service and value. Come visit us today at Mavis Tires & Brakes in West Dundee.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
768 reviews
5 stars
654
4 stars
18
3 stars7
2 stars11
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Bryan and Grayson.
Service Quality
Several reviews highlighted issues with service quality, including mistakes in repairs and installations, leading to dissatisfaction.
Pricing Concerns
Customers expressed frustration over perceived overcharging and inconsistent pricing, with some noting that services were more expensive than at other locations.
Timeliness
Multiple reviews mentioned long wait times for service, with some customers feeling that their time was not respected.
Professionalism
There were complaints about a lack of professionalism and carelessness in service, with some customers reporting damage to their vehicles.
- AHAlejandra HernandezNov 4, 20251.0Please don’t go here. Teenagers who don’t know what they are doing. Overcharged!! And ended up not changing the right breaks!! Never returning. Please stay away and save your money.
- BRBrianna RobertsNov 4, 20255.0I stopped by this Mavis because I was told I’d need to replace my tires immediately (from Discount Tire, of course) and the manager, Brian was very kind and informative. He even took the time to show me the measurements of the tread, where it should be and when I’d actually need to be replacing them. If you’re like me and you don’t know the first thing about vehicles, this is the place for you!
- TMTony MontanaNov 4, 20255.0Excellent service, great prices, and great work. This is my go-to tire and brake shop, and I have always been satisfied with their work. I highly recommend this shop.
- LTLife Of Tony TwokayNov 2, 20255.0Brian was very helpful with my mother! We will definitely be going back for services in the future. We are going to this location only very helpful team!
- MOMaricruz OrtizNov 1, 20255.0I recommend this place 100%!! Bryan and the staff were very very nice and helpful! First, Bryan gave me a very good deal on my tires, cheaper than any other place I had called! Second, I was having trouble getting my car towed to Mavis and Bryan recommended other tow companies that I could use! My appointment was at 3pm and my car had not been towed yet so I really thought I had to reschedule for the next day but they were still able to work on my car when it got there. Bryan and his staff were VERY HELPFUL AND PROFESSIONAL! Will definitely go back!!
Frequently Asked Questions About Mavis Tires & Brakes
What are the COVID safety practices like here?
Mavis wants you to know that your well-being and safety mean everything to us. Counters are cleaned throughout the day, we have 6ft spacing between chairs in the waiting area and when waiting in line. We also provide hand sanitizer for customers and all staff and customers are required to wear a mask. We follow CDC updates and protocol as recommended. See additional information here: https://www.mavis.com/covid-19/protocols.asp
Can I come over and fill up the air in my tire?
Yes, most Mavis locations have free tire air stations that allow you to check your tire pressure and fill up your tires for free.
Do you match tire prices from other retailers?
Yes, Mavis Tire has a low tire price guarantee, and also guarantees the price for 30 days after your purchase. Please bring the competitor price quote to your appointment or you can submit it on our website here: https://www.mavis.com/productcart/pc/_wewillbeatanyprice.asp.
Do you do wheel alignments?
Yes, for most cars, you can expect to pay approximately $89.99. Please contact your local store to get pricing or schedule an appointment for your vehicle. Find your store here: https://www.mavis.com/locations/
Do I need an appointment for you to look at my brakes?
No, an appointment is not necessary, but it’s recommended to make an appointment.
Can I wait while the work is done on my car?
Yes, you can wait inside or outside the store while the work is done. All locations have a waiting area with access to a Television and free Wi-Fi.
Do you do oil changes?
Yes, the price to perform an oil change varies by your car’s model and the type of oil it uses. We offer synthetic and conventional options.
Can I drop off my car and pick it back up?
Yes, we have overnight drop-off available. You can park your car in our lot and use dropbox to leave your keys. We will call you the next day to pick your car up.
I don’t want to wait; can I drop my car off and pick it up the same day?
Yes, you can drop your car off for same-day service and we will call you once your car is ready.
Can I get my windows tinted at Mavis?
No, we do not perform window tinting.
Do I need an appointment to get any services done?
No, we accept walk-ins for all services.
Do you fix flat tires?
Yes
Do you do state inspections?
We do state inspections but availability varies per store, please check here: https://www.mavis.com/car-inspection/ to find out if your store does inspections.
How much time does it take to do brakes?
The time to get rear brakes done depends on the vehicle. Our technicians are thorough and work diligently to get you in and out as soon as possible.
What do tires cost?
Tire prices vary by brand and size, to get an accurate cost for the tires you need, please call us or visit our website: https://www.mavis.com/productcart/pc/_shop_for_tires.asp
What types of services does Mavis Tires & Brakes in West Dundee offer?
Mavis Tires & Brakes provides tire sales, brakes, wheel alignments, oil changes, batteries, suspension, exhaust repair, and more auto services.
Do I need to make an appointment for brake inspection or repair?
You don't need an appointment for brake services, but making one is recommended.
Are walk-ins accepted for any type of service at Mavis Tires & Brakes?
Yes, Mavis accepts walk-ins for all services.
Does Mavis Tires & Brakes offer a price match guarantee for tires?
Yes, they offer a tire price match guarantee and will match competitor prices for 30 days after purchase.
Can I wait inside the store while my car is being serviced?
Yes, all locations have a waiting area with free Wi-Fi and a television for customers waiting inside.
What are the store hours for Mavis Tires & Brakes in West Dundee?
Monday to Wednesday and Friday: 8 AM–6 PM; Thursday: 8 AM–8:30 PM; Saturday: 8 AM–5 PM; Sunday: 9 AM–5 PM.
What payment options are accepted at Mavis Tires & Brakes?
They accept American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
Are there any nearby car repair or tire shops close to Mavis Tires & Brakes in West Dundee?
Yes, NTB - National Tire & Battery is a nearby automotive repair shop close by for additional tire and auto services.
What other nearby services can customers visit when coming to Mavis Tires & Brakes?
Nearby options include Simpson Eye Physicians & Surgeons and Sury Optical Inc for eye care, and TCF Bank for banking needs.
Are there dining options near Mavis Tires & Brakes in West Dundee?
Yes, ZENSHI Handcrafted Sushi is a nearby sushi restaurant where customers can dine before or after their visit.