Business Details
About
Ford DealerCar DealerUsed Car Dealer
Sunset Ford of Waterloo is part of a family-owned business that has been around for over 100 years. We serve the St. Louis, MO area and the neighboring communities with all of their auto repair needs. Our selection of new inventory is one of the best around with a large collection of new Ford Cars, Trucks, Vans, Crossovers, Hybrids & SUVs. Our inventory of Lifetime Certified Pre-Owned Fords and many others make offers great value, peace of mind and so many choices. The used vehicle inventory offers a wide variety, including $15k & under and low mileage vehicles. You can schedule your service appointment, browse specials, and even shop for Ford accessories all online.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
537 reviews
5 stars
455
4 stars
21
3 stars
11
2 stars7
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism and helpfulness of staff, particularly Lonnie and Joe, highlighting their ability to handle difficult situations with grace.
Sales Experience
Several reviews noted a smooth and straightforward car buying process, with specific mentions of Joe Hill and Adrian as exceptional salespeople.
Service Department Issues
Numerous complaints were made regarding the service department, including poor communication, delays in service, and dissatisfaction with repairs.
Warranty Concerns
Customers expressed frustration over warranty issues, particularly regarding the clarity and fulfillment of warranty promises after vehicle purchases.
Mixed Reviews
While many customers had positive experiences, there were significant negative reviews indicating a lack of consistency in service quality and customer satisfaction.
- DHDonathan HurtgenNov 4, 20252.0If your trying to get a rental plan on just not having a friendship with your dog or petting them if they shed . Cause they'll charge you a cleaning fee even if you never had your pet in the rental vehicle to start with .
- JZJacki ZellersOct 31, 20255.0I watched a customer being really rude and disrespectful to Lonnie the young lady that was assisting. I want to say she handled him with grace, patience and professionalism. She stayed calm, respectful and never lost her cool. Quite honestly, I was impressed! She turned a very tough situation into a great example of how customer service should be done. Hope you all know how incredibly lucky you are to have her on your team. She is the epitome of what kind; professional customer service looks like!!
- RKRyan KruseOct 18, 20255.0Not so great experience at another dealer. Came to sunset and worked out a deal in 30 minutes. Ask for Joe Hill
- CBCole BOct 17, 20251.0Was recommended to come here to flush transmission and called ahead to schedule they took all my information about the vehicle I drove 40min here only to be told they would not do it becasue of liability... ty for wasting my time and day lol.
- CTCassandra TrulockSep 27, 20255.0We had a fantastic experience working with Joe Hill at Sunset Ford of Waterloo. From start to finish, Joe was personable, professional, and completely transparent throughout the entire process. He really took the time to listen to what we needed and helped us get into a beautiful used 2024 Ford Expedition Max. On top of that, he made sure we received a great trade-in value for our 2017 Toyota Tacoma, which we truly appreciated. Car buying can often feel stressful, but Joe made the process smooth and enjoyable. His honesty, knowledge, and dedication to his customers really set him apart. If you’re in the market for a vehicle, I highly recommend asking for Joe Hill—you won’t be disappointed!
Frequently Asked Questions About Sunset Ford of Waterloo
What is Certified Pre-Owned?
A Ford Blue Advantage Certified Pre-Owned vehicle passes a multi-point inspection, is reconditioned by Ford-trained technicians, and comes with a comprehensive limited warranty plus 24/7 roadside assistance.
What’s the difference between hybrid, plug-in hybrid, and electric vehicles?
Hybrid vehicles use a gas engine plus a battery for better fuel economy, plug-in hybrids allow extended electric driving before using gas, and fully electric Ford models like the Mustang Mach-E run solely on battery power with zero emissions.
Should I lease or finance my next car?
Leasing from Sunset Ford gives you lower monthly payments and a new Ford every few years, while financing builds equity and lets you drive unlimited miles
How does my credit score affect my car loan interest rate?
Higher scores typically mean lower interest rates. Our finance experts can help buyers secure competitive terms—even with less-than-perfect credit.
What does a manufacturer’s warranty cover?
Ford’s factory warranty covers defects in materials or workmanship for a set number of years or miles, including powertrain and bumper-to-bumper coverage.
What should I do if my check engine light comes on?
If it’s steady, schedule service soon. If it’s flashing, pull over and call Sunset Ford immediately to prevent major damage.
What is a Certified Pre-Owned vehicle at Sunset Ford of Waterloo?
A Ford Blue Advantage Certified Pre-Owned vehicle passes a multi-point inspection, is reconditioned by Ford-trained technicians, and comes with a comprehensive limited warranty plus 24/7 roadside assistance.
What are the differences between hybrid, plug-in hybrid, and electric Ford vehicles?
Hybrid vehicles combine a gas engine and battery for better fuel economy, plug-in hybrids allow extended electric driving before using gas, and fully electric models like the Mustang Mach-E run solely on battery power with zero emissions.
Should I lease or finance my next car at Sunset Ford of Waterloo?
Leasing offers lower monthly payments and a new Ford every few years, while financing builds equity and lets you drive unlimited miles.
How does my credit score affect my car loan interest rate with Sunset Ford of Waterloo?
Higher credit scores generally lead to lower interest rates. Finance experts can help secure competitive terms even with less-than-perfect credit.
What does the manufacturer's warranty cover on Ford vehicles purchased here?
Ford’s factory warranty covers defects in materials or workmanship for a set time or mileage, including powertrain and bumper-to-bumper coverage.
What should I do if my Ford’s check engine light comes on?
If the light is steady, schedule service soon. If it's flashing, pull over and contact Sunset Ford immediately to avoid major damage.
What are the operating hours of Sunset Ford of Waterloo?
They are open Monday, Wednesday, and Friday from 8:30 AM to 7:00 PM; Tuesday and Thursday from 8:30 AM to 6:00 PM; Saturday from 8:30 AM to 5:00 PM; and closed on Sundays.
Which nearby places can I visit before or after my visit to Sunset Ford of Waterloo?
Nearby you can visit Sugar Spring South, a venue and event space, or enjoy a meal at Frederico's Restaurant, a local pizza spot. You can also stop by Bobeck's Sports Bar and Grill for drinks or entertainment.
Are there convenient nearby services near Sunset Ford of Waterloo?
Yes, nearby services include Dieterich Bank Waterloo for banking needs, Monroe County Health Department for health services, and Dobbs Tire and Auto Centers for additional automotive repair.
What nearby accommodations are available if I need to stay overnight near Sunset Ford of Waterloo?
Super 8 Waterloo is a nearby hotel option convenient for customers who need accommodation close to Sunset Ford of Waterloo.