Business Details
About
Ford DealerCar DealerUsed Car Dealer
Sunset Ford of Waterloo is part of a family-owned business that has been around for over 100 years. We serve the St. Louis, MO area and the neighboring communities with all of their auto repair needs. Our selection of new inventory is one of the best around with a large collection of new Ford Cars, Trucks, Vans, Crossovers, Hybrids & SUVs. Our inventory of Lifetime Certified Pre-Owned Fords and many others make offers great value, peace of mind and so many choices. The used vehicle inventory offers a wide variety, including $15k & under and low mileage vehicles. You can schedule your service appointment, browse specials, and even shop for Ford accessories all online.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
544 reviews
5 stars
461
4 stars
22
3 stars
11
2 stars7
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable staff, particularly highlighting individuals like Joe Hill and Lonnie for their exceptional service.
Sales Experience
Overall, customers reported positive experiences during the car buying process, noting transparency and no pressure tactics.
Service Department Issues
Several reviews indicated dissatisfaction with the service department, citing poor communication, delays, and unresolved issues with vehicle repairs.
Warranty Concerns
Customers expressed frustration regarding warranty claims and the handling of repairs, with some feeling misled about coverage.
Mixed Reviews
While many had great experiences, there were also significant complaints about service quality and customer treatment, indicating inconsistency in performance.
- MRMARILYN ROSSI3 days ago5.0I recently purchased a vehicle from Sunset Ford in Waterloo, IL and couldn't be more pleased with the experience. From start to finish, the service was exceptional. Adrian, my salesman was outstanding. He was patient, knowledgeable and took the time to answer all my questions. Explained features clearly and made sure I was comfortable throughout the process. The entire dealership team was friendly, efficient and welcoming. The atmosphere felt honest and customer focused. I highly recommend Sunst Ford in Waterloo IL. Their excellent service and care made all the difference.
- RBRay BranzDec 21, 20255.0I was very comfortable with negotiations for trade on a new Ford Ranger. No force sales tactics. Overall outstanding service by dealership. I would recommend to others.
- DSDennis StuartDec 8, 20255.0Sunset Ford is exceptional, my go to Ford since Mertz in Millstadt closed.
- VCVick ClarkDec 3, 20255.0Very friendly and knowledgeable staff!! Highly recommended!
- DHDonathan HurtgenNov 4, 20252.0If your trying to get a rental plan on just not having a friendship with your dog or petting them if they shed . Cause they'll charge you a cleaning fee even if you never had your pet in the rental vehicle to start with .
Frequently Asked Questions About Sunset Ford of Waterloo
What is Certified Pre-Owned?
A Ford Blue Advantage Certified Pre-Owned vehicle passes a multi-point inspection, is reconditioned by Ford-trained technicians, and comes with a comprehensive limited warranty plus 24/7 roadside assistance.
What’s the difference between hybrid, plug-in hybrid, and electric vehicles?
Hybrid vehicles use a gas engine plus a battery for better fuel economy, plug-in hybrids allow extended electric driving before using gas, and fully electric Ford models like the Mustang Mach-E run solely on battery power with zero emissions.
Should I lease or finance my next car?
Leasing from Sunset Ford gives you lower monthly payments and a new Ford every few years, while financing builds equity and lets you drive unlimited miles
How does my credit score affect my car loan interest rate?
Higher scores typically mean lower interest rates. Our finance experts can help buyers secure competitive terms—even with less-than-perfect credit.
What does a manufacturer’s warranty cover?
Ford’s factory warranty covers defects in materials or workmanship for a set number of years or miles, including powertrain and bumper-to-bumper coverage.
What should I do if my check engine light comes on?
If it’s steady, schedule service soon. If it’s flashing, pull over and call Sunset Ford immediately to prevent major damage.
What is a Certified Pre-Owned vehicle at Sunset Ford of Waterloo?
A Ford Blue Advantage Certified Pre-Owned vehicle passes a multi-point inspection, is reconditioned by Ford-trained technicians, and comes with a comprehensive limited warranty plus 24/7 roadside assistance.
What are the differences between hybrid, plug-in hybrid, and electric Ford vehicles?
Hybrid vehicles combine a gas engine and battery for better fuel economy, plug-in hybrids allow extended electric driving before using gas, and fully electric models like the Mustang Mach-E run solely on battery power with zero emissions.
Should I lease or finance my next car at Sunset Ford of Waterloo?
Leasing offers lower monthly payments and a new Ford every few years, while financing builds equity and lets you drive unlimited miles.
How does my credit score affect my car loan interest rate with Sunset Ford of Waterloo?
Higher credit scores generally lead to lower interest rates. Finance experts can help secure competitive terms even with less-than-perfect credit.
What does the manufacturer's warranty cover on Ford vehicles purchased here?
Ford’s factory warranty covers defects in materials or workmanship for a set time or mileage, including powertrain and bumper-to-bumper coverage.
What should I do if my Ford’s check engine light comes on?
If the light is steady, schedule service soon. If it's flashing, pull over and contact Sunset Ford immediately to avoid major damage.
What are the operating hours of Sunset Ford of Waterloo?
They are open Monday, Wednesday, and Friday from 8:30 AM to 7:00 PM; Tuesday and Thursday from 8:30 AM to 6:00 PM; Saturday from 8:30 AM to 5:00 PM; and closed on Sundays.
Which nearby places can I visit before or after my visit to Sunset Ford of Waterloo?
Nearby you can visit Sugar Spring South, a venue and event space, or enjoy a meal at Frederico's Restaurant, a local pizza spot. You can also stop by Bobeck's Sports Bar and Grill for drinks or entertainment.
Are there convenient nearby services near Sunset Ford of Waterloo?
Yes, nearby services include Dieterich Bank Waterloo for banking needs, Monroe County Health Department for health services, and Dobbs Tire and Auto Centers for additional automotive repair.
What nearby accommodations are available if I need to stay overnight near Sunset Ford of Waterloo?
Super 8 Waterloo is a nearby hotel option convenient for customers who need accommodation close to Sunset Ford of Waterloo.