Many customers praised the friendly and helpful staff, highlighting their professionalism and willingness to assist.
Service Speed
Several reviews noted quick service, with many customers appreciating the efficiency of getting their vehicles serviced.
Communication Issues
Some customers reported poor communication regarding service times and additional repairs, leading to frustration.
Pricing Concerns
There were complaints about high prices and upselling of unnecessary services, with some customers feeling misled about costs.
Overall Experience
While many had positive experiences, a few customers expressed dissatisfaction with specific incidents, indicating inconsistency in service quality.
SW
Stan Wierciszewski
Nov 12, 2025
1.0
I made an appointment several days in advance for a 4:00 tire rotation and balance. At 4:45 the vehicle was still not brought into the shop. I left without getting the work accomplished and will take my business elsewhere. Poor schedule management at this location. I do not recommend.
DP
Dru Pacabra
Nov 2, 2025
1.0
Set an appointment to get my brakes and rotors done as well as to get the tire valves off. Took 8 hours to do the brakes and rotors bc the parts delivery company didn't send the right items. They didn't even bother trying to fix the tire valves in between waiting for the parts to arrive. Waiting at the store for 8 hours for this, I should have just filed an application so I can learn to do it myself and avoid future days wasted
EB
Ebony Bryant
Nov 1, 2025
1.0
Went here for brakes and rotors. The man called me back saying to fix everything it a be 2,000 and kept on trying to convince me that I really needed it all done right then and there. Added soooo many extra things to my bill that I didn’t ask for. So I called meineke they said that sound like a set up there trying to get you to pay for more then what u asked them to do. Being the car to my shop. I did and the man in Fairview Heights help me a lot and fixed what I asked him to fix no extra conversation about spending more money or nothing. This place (dobbs) is a scam
BM
Brad Malone
Oct 26, 2025
5.0
These guys will not let you down other shops charge you for work that doesn’t need to be done But Dobbs will actually fix your problem great service
TB
tammy brooks
Oct 17, 2025
1.0
I had a 8:00 appt for set of tires. I left Dobbs for couple of hours. 1230 I ask what's going on with my car. The manager told me wrong size tier was delivered the correct size tires are in the way. I waited another hour and half. The manager was cashing me out. While I was getting ready to pay the technician who replacing my tires, told me to be careful my rim is cracked they sealed it up. The manager didn't not mention this to me at all. He lied abt my tires came in the wrong size. All that time they were repairing the cracked rim. My car didn't have any problems with my rims or tire pressure. I asked the manager to replace my rim. It's not safe to ride. It taking him 3 wks to get my new rim. I had to keep calling him.
I thank the technician for his honesty. The manager should have told me the truth about what's going on with my car. He chose to lie and try to place blame on me.
All the yrs I've been getting my tires there that was my worse experience.
Sincerely,
Tammy B
Frequently Asked Questions About DOBBS TIRE & AUTO CENTERS INC
What are the operating hours of Dobbs Tire & Auto Centers in Swansea, IL?
Dobbs Tire & Auto Centers is open Monday through Friday from 7:00 AM to 6:00 PM, and on Saturday from 7:00 AM to 5:00 PM. It is closed on Sundays.
Where is Dobbs Tire & Auto Centers located in Swansea?
Dobbs Tire & Auto Centers is located at 1206 North Belt West, Swansea, IL 62226.
How can I contact Dobbs Tire & Auto Centers for an appointment?
You can call Dobbs Tire & Auto Centers at +1 618-234-3513 or schedule an appointment online at their website https://www.gotodobbs.com/locations/swansea/.
What services does Dobbs Tire & Auto Centers provide?
Dobbs Tire & Auto Centers offers tire sales and automotive repair services, including tire installation, repair, and general auto maintenance.
When was Dobbs Tire & Auto Centers established?
Dobbs Tire & Auto Centers was established in 1976.
Are there any nearby auto body shops near Dobbs Tire & Auto Centers?
Yes, nearby auto body shops include Fahrner Bill Auto Body, Caliber Collision, Collision Plus of Swansea, and Langlitz Auto Body, which can be convenient for customers requiring body repairs along with tire and auto services.
What dining options are close to Dobbs Tire & Auto Centers?
Nearby dining options include Hunt Brothers Pizza, Krispy Krunchy Chicken, and Hardee's, perfect for grabbing a meal before or after your auto service visit.
Is there a bank nearby for financial services when I visit Dobbs Tire & Auto Centers?
Yes, Regions Bank is located nearby, offering convenient banking and mortgage services to customers in the area.
Can I rent a car near Dobbs Tire & Auto Centers if my vehicle is being serviced?
Yes, Enterprise Rent-A-Car is located nearby, providing car rental services for customers who need transportation while their vehicles are being repaired.
Does Dobbs Tire & Auto Centers have a social media presence where I can find updates?
Yes, Dobbs Tire & Auto Centers has a Facebook page at https://www.facebook.com/DobbsTireAuto where you can find updates and contact them.