Business Details
About
Auto Repair ShopTowing Service StationBrake ShopAuto Air Conditioning ServiceTransmission Shop
The Auto Clinic Repair and Towing Inc offers automotive air conditioning services, brake and wheel alignments, preventative maintenance, engine repair, transmission service and towing to the Ottawa, IL area.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
The Auto Clinic Repair and Towing
1734 N. 26th Road, Ottawa, IL
61350-9360, United States
Hours
Reviews
4.7
176 reviews
5 stars
156
4 stars
9
3 stars1
2 stars
3
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and communicative staff, highlighting their willingness to explain repairs and provide updates.
Honesty and Transparency
Many reviews emphasized the business's fair pricing and transparency, with customers appreciating the lack of upselling and clear communication about costs.
Quality of Work
The Auto Clinic received positive feedback for their thorough and effective repairs, with several customers noting that issues were resolved on the first attempt.
Mixed Experiences
While many customers had positive experiences, a few reported dissatisfaction with specific repairs and communication issues, indicating a need for improvement in consistency.
- DEDavid EricksonNov 4, 20255.0Karen was great to work with on a recent claim. Communication was clear, everything was handled quickly, and the pricing was very honest with no unnecessary add-ons. Always good to support small businesses that are transparent, reliable, and take care of their customers. Really appreciated the experience.
- PNPaul NelsonSep 27, 20255.0Great folks! Super helpful and fair pricing!
- MBMike BurkeSep 20, 20255.0Fast high quality service.
- ZCZac ClemSep 5, 20255.0Gave frequent updates and help prioritize what needed repair and what could wait, so the bill wasn't too high. A good place.
- SCSouth CentralSep 4, 20255.0Knowledgeable! Kind and great customer service! Would definitely recommend!
Frequently Asked Questions About The Auto Clinic Repair and Towing
What does it mean to be NAPA Gold Certified?
Being a Gold Certified NAPA AutoCare Center means we provide our customers with premium warranty coverage, known as the Gold Treatment. This extends warranty coverage for qualifying repairs and services to 36 months or 36,000 miles, covering both parts and labor, nation wide. We are required to maintain ethical standards, provide financing, and digital vehicle inspections which include pictures of your vehicle during this visit for full transparency.
What services do you offer?
We offer advanced diagnosis, oil changes, brake work, exhaust work, tires, alignments, air conditioning, suspension, and almost all other areas of your vehicle. We do not do body work, custom car stereos, and a few other things. Call to find out more, if interested.
Do you work on all makes and models of vehicles?
We work on all makes and models, with very few limitations, although some do exist. We are able to report our findings and talk about options, if ever we find ourselves in need of escalation, we are honest about that need.
How much do oil changes cost?
In days past, this was an easy question to answer, but today there is a wide range of types and amounts of fluids that cause a large difference between the minimum and maximum. A five quart synthetic oil change, with a standard filter, and the free digital vehicle inspection that comes with it, costs about $55 before taxes and fees, while an oil change with the same inclusions with conventional oil costs about $47 before taxes and fees.
Do you sell tires?
We do off many brands of tires available through multiple vendors. We also offer alignments, and suspension work to keep your vehicle in great shape for years to come. Come see our tire expert for a quote, today!
Do you offer auto body repair?
While we provide general automotive repair services, we don't offer auto body repairs. It's worth noting that independent shops like ours are often preferred over dealerships for service, with 75% of people choosing independent shops for their auto repair needs.
What are the regular business hours for The Auto Clinic Repair and Towing?
The Auto Clinic Repair and Towing is open Monday through Friday from 8:00 AM to 12:00 PM and from 1:00 PM to 5:00 PM. They are closed on Sundays and Saturdays except by appointment.
Does The Auto Clinic Repair and Towing offer services on Saturdays?
They are closed on Saturdays except by appointment, so you would need to schedule in advance.
What automotive services does The Auto Clinic Repair and Towing provide?
They offer automotive air conditioning services, brake and wheel alignments, preventative maintenance, engine repair, transmission service, and towing.
Is The Auto Clinic Repair and Towing wheelchair accessible?
Yes, the clinic has wheelchair accessible entrance, parking, seating, and restrooms, including unisex and accessible restrooms.
What payment methods are accepted at The Auto Clinic Repair and Towing?
They accept American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
How can I contact The Auto Clinic Repair and Towing for more information or appointments?
You can reach them by phone at +1 815-433-9181 or +1 815-288-1849, or email greg@theautoclinicottawail.com.
Are there any other automotive repair shops near The Auto Clinic Repair and Towing?
Nearby you can find Auto Detail Plus and Air Cooled Porsche & VW Restoration, both offering automotive repair and body shop services, which might be helpful for specialized repairs or detailing.
Is there a nearby furniture store close to The Auto Clinic Repair and Towing?
Yes, Don's Furniture is nearby, offering furniture, mattresses, and fashion accessories, which could be useful if you need home furnishings after your automotive service.
Are there any travel-related services near The Auto Clinic Repair and Towing?
SKYFOX Aero, a private jet charter service, is located nearby and could be of interest if you require travel arrangements before or after your visit.
What affiliations does The Auto Clinic Repair and Towing have?
The clinic is an authorized NAPA Autocare Center and features NAPA Parts, indicating reliable parts and service quality.