Business Details
About
Auto Repair ShopTowing Service StationBrake ShopAuto Air Conditioning ServiceTransmission Shop
The Auto Clinic Repair and Towing Inc offers automotive air conditioning services, brake and wheel alignments, preventative maintenance, engine repair, transmission service and towing to the Ottawa, IL area.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
The Auto Clinic Repair and Towing
1734 N. 26th Road, Ottawa, IL
61350-9360, United States
Hours
Reviews
4.7
175 reviews
5 stars
155
4 stars
9
3 stars1
2 stars
3
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, highlighting their clear communication and willingness to explain repairs.
Honesty and Transparency
Many reviews emphasized the business's fair pricing and transparency, with customers appreciating the lack of upselling and the honest assessments of needed repairs.
Quality of Work
The Auto Clinic received positive feedback for their thorough and effective repairs, with several customers noting that issues were resolved correctly on the first attempt.
Timeliness
Customers frequently mentioned the quick turnaround times for service, with many appreciating the ability to get urgent repairs done promptly.
Mixed Experiences
While many reviews were positive, there were a few negative experiences regarding diagnostic errors and customer service issues, indicating some inconsistency in service quality.
- DEDavid EricksonNov 4, 20255.0Karen was great to work with on a recent claim. Communication was clear, everything was handled quickly, and the pricing was very honest with no unnecessary add-ons. Always good to support small businesses that are transparent, reliable, and take care of their customers. Really appreciated the experience.
- PNPaul NelsonSep 27, 20255.0Great folks! Super helpful and fair pricing!
- MBMike BurkeSep 20, 20255.0Fast high quality service.
- ZCZac ClemSep 5, 20255.0Gave frequent updates and help prioritize what needed repair and what could wait, so the bill wasn't too high. A good place.
- SCSouth CentralSep 4, 20255.0Knowledgeable! Kind and great customer service! Would definitely recommend!
Frequently Asked Questions About The Auto Clinic Repair and Towing
What are the regular business hours for The Auto Clinic Repair and Towing?
The Auto Clinic Repair and Towing is open Monday through Friday from 8:00 AM to 12:00 PM and from 1:00 PM to 5:00 PM. They are closed on Sundays and Saturdays except by appointment.
Does The Auto Clinic Repair and Towing offer services on Saturdays?
They are closed on Saturdays except by appointment, so you would need to schedule in advance.
What automotive services does The Auto Clinic Repair and Towing provide?
They offer automotive air conditioning services, brake and wheel alignments, preventative maintenance, engine repair, transmission service, and towing.
Is The Auto Clinic Repair and Towing wheelchair accessible?
Yes, the clinic has wheelchair accessible entrance, parking, seating, and restrooms, including unisex and accessible restrooms.
What payment methods are accepted at The Auto Clinic Repair and Towing?
They accept American Express, Cash, Check, Discover, Financing options, MasterCard, and Visa.
How can I contact The Auto Clinic Repair and Towing for more information or appointments?
You can reach them by phone at +1 815-433-9181 or +1 815-288-1849, or email greg@theautoclinicottawail.com.
Are there any other automotive repair shops near The Auto Clinic Repair and Towing?
Nearby you can find Auto Detail Plus and Air Cooled Porsche & VW Restoration, both offering automotive repair and body shop services, which might be helpful for specialized repairs or detailing.
Is there a nearby furniture store close to The Auto Clinic Repair and Towing?
Yes, Don's Furniture is nearby, offering furniture, mattresses, and fashion accessories, which could be useful if you need home furnishings after your automotive service.
Are there any travel-related services near The Auto Clinic Repair and Towing?
SKYFOX Aero, a private jet charter service, is located nearby and could be of interest if you require travel arrangements before or after your visit.
What affiliations does The Auto Clinic Repair and Towing have?
The clinic is an authorized NAPA Autocare Center and features NAPA Parts, indicating reliable parts and service quality.