Custom Car & Truck Inc.

Reviews

• AG

  Abbey Goetter

  Nov 14, 2025
  5.0
  I came into Custom Car and Truck for some floor mats for my Chevy Cruze. I was greeted at the door by Madison and she was extremely helpful and professional. I told her what I wanted and she gave me all my options and was very transparent about pricing and what would look best in my car. At request they even installed my floor mats for me with no compliant. The manager Amanda was extremely funny and helpful as well. The team they have is top notch and deserves all the praise. If you’re looking for a small business to help you out with your car needs look no further.
• RM

  Rhonda Massey

  Nov 13, 2025
  5.0
  Very good display and employees were knowledgeable about the products and services.
• RH

  Richard Hood

  Nov 13, 2025
  1.0
  Worst customer experience ever ! Rude and not helpful
• TT

  Todd True

  Sep 30, 2025
  5.0
  I have bought 2 Realtruck tri-fold bed covers from Custom Car & Truck. Great customer service and knowledge. Installation was quick.
• DW

  Dre W

  Sep 21, 2025
  1.0
  I am writing to express my dissatisfaction with the service I received at your business. I first used your company in 2022 and had no issues, which is why I returned for a scheduled repair. Unfortunately, my recent experience was far from satisfactory. I made contact with the office manager, Amanda, to inquire about my warranty on a tonneau cover I purchased for my truck. The side seals had begun to leak, and I was concerned about diagnostic and labor costs for a product that was originally installed by your business. Amanda informed me that, even though the cover had a defect, there was nothing she could do, and that I would need to pay for the repair if I wanted it fixed. Amanda also attempted to explain other business practices, but her explanations were confusing and unclear. At this point, my questions were being met with short, poorly explained answers, and I began to notice a shift in attitude that was unprofessional. Due to having a trailer hitch on the back of my truck, I needed to detach my trailer in your parking lot. As I tried to do so, I realized the parking lot has a slight hill, making it difficult to detach without a flat surface. I attempted to back into a different spot, but before I could finish, Amanda came outside, visibly upset, and told me I needed to move my trailer elsewhere, as your business could not accommodate it. At the time, there were fewer than three vehicles in the lot. I was taken aback by Amanda’s hostility and her apparent desire to deny me service for no reason. I then approached the adjacent business, which kindly allowed me to detach my trailer. However, as I was finishing, Amanda came over and told me I had to leave and not return to Custom Car & Truck, even though the other business had granted permission. After some back-and-forth, Amanda reluctantly walked away, clearly upset. I arrived early for my 1:00 p.m. appointment in hopes of being seen on time. However, due to Amanda's attitude, my vehicle wasn’t taken in for service until 1:30 p.m., with no communication or apology for the delay. At this point, her co-worker, Madison, had taken over. When I attempted to get the name of the owner, I was met with hesitation and pushback. During the service, Madison unexpectedly required me to pay before the work was completed. I complied and paid by credit card, only to discover that I was charged an additional service fee without prior notice. It seems this has become the new standard at your business, which I find concerning. Overall, my experience was frustrating, unprofessional, and disappointing. I had hoped for a smoother, more customer-focused interaction, but instead, I encountered poor communication, hostility, and hidden fees. I trust you will take this feedback seriously and address these concerns with your team.

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